(Archived) Sync timing out

[revrev 0]

I consistently get time-outs when using Evernote on my work computer, though my home computer seems to work fine. I've tried deleting and resyncing the entire database multiple times. It just seems to hang with about 5mb left on the sync, and does so every time.

here's the log:

2010-09-13 11:46:47 0x178ba040 [ENSyncEngine] INFO: Contacting Evernote server...
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO:   current update count: 0
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO: Updating local user info from server
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO: Upload used from server: 6881
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO: Starting full sync...
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO:   found 6 chunks in cache.
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO:   all chunks are in cache.
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO:   6 chunks to process.
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO: Syncing tags...
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO:   48 tags to process
2010-09-13 11:46:48 0x6122b0 [ENSyncEngine] INFO: Syncing searches...
2010-09-13 11:46:48 0x6122b0 [ENSyncEngine] INFO: Syncing notebooks...
2010-09-13 11:46:48 0x178ba040 [ENSyncEngine] INFO: Syncing notes and resources...
2010-09-13 11:46:54 0x6122b0 [ENNoteCollectionWindowController] DEBUG: New-note toolbar item already was not highlighted
2010-09-13 11:46:54 0x6122b0 [ENQuotaUsageLevelIndicator] DEBUG: -[ENQuotaUsageLevelIndicator generateCachedImages]: 0x16e35f80
2010-09-13 11:47:48 0x178ba040 [ENSyncEngine] INFO: Server sent updated resource with guid '3998806c-2331-4d3f-9c1a-81b19b727659' which we don't have.  Ignoring.
2010-09-13 11:47:54 0x178e35a0 [ENAppController] ERROR: EXCEPTION: TTransportException: Could not make HTTP request
  userInfo = {
    NSStackTraceKey = "0x9328dd24  0x99478509  0x187ca5  0x18695f  0x186f75  0x96f72337  0x96f71f5d  0x92f63fc4  0x92f56292  0x92f55d21  0x92f55b66";
    error = Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x178ed4e0 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x178ed6a0 "The request timed out.");
}
2010-09-13 11:47:54 0x178e35a0 [ENAppController] ERROR: 0x9328dd24  0x99478509  0x187ca5  0x18695f  0x186f75  0x96f72337  0x96f71f5d  0x92f63fc4  0x92f56292  0x92f55d21  0x92f55b66
2010-09-13 11:47:54 0x178e35a0 [ENSyncBatchDownloadOperation] INFO: Exception during batch download: TTransportException: Could not make HTTP request
  userInfo = {
    NSStackTraceKey = "0x9328dd24  0x99478509  0x187ca5  0x18695f  0x186f75  0x96f72337  0x96f71f5d  0x92f63fc4  0x92f56292  0x92f55d21  0x92f55b66";
    error = Error Domain=NSURLErrorDomain Code=-1001 UserInfo=0x178ed4e0 "The request timed out." Underlying Error=(Error Domain=kCFErrorDomainCFNetwork Code=-1001 UserInfo=0x178ed6a0 "The request timed out.");
}
2010-09-13 11:47:56 0x178ba040 [ENSyncEngine] INFO: Server sent updated resource with guid '9b84d6ed-0ff2-442e-8be1-34ae11b3975a' which we don't have.  Ignoring.
2010-09-13 11:48:04 0x178ba040 [ENSyncEngine] INFO: Server sent updated resource with guid '1dad827e-71bf-4346-981b-eaa059c61c14' which we don't have.  Ignoring.
2010-09-13 11:48:13 0x178ba040 [ENSyncEngine] INFO: Server sent updated resource with guid 'c9fabf21-9e2b-471d-a810-13cc4e8e7daf' which we don't have.  Ignoring.
2010-09-13 11:48:14 0x178ba040 [ENSyncEngine] INFO: Server sent updated resource with guid '4c57f336-cd51-40c0-b6e5-1864b0f8dfb0' which we don't have.  Ignoring.
2010-09-13 11:48:17 0x178ba040 [ENSyncEngine] INFO: Server sent updated resource with guid '54e6453b-840e-48dc-919a-de70286fc2df' which we don't have.  Ignoring.
2010-09-13 11:48:18 0x178ba040 [ENSyncEngine] INFO: Sync complete.

any ideas??

[engberg 89]

Is your work computer on a network that uses a proxy server or firewall that could possibly interrupt communications?

[revrev 0]

It's entirely possible, but I can't find any evidence of it. All my proxy settings in OS X are turned off, as well as local firewall. There may be a building firewall, but I've never had issues with any other software. I'll check with our IT folks - are there certain ports or anything else that need to be turned on?

[engberg 89]

No, Evernote communicates with our servers (http://www.evernote.com) via standard HTTP and HTTPS at ports 80 and 443. But it's possible that the network could be configured to block particularly large transfers, either intentionally or accidentally.

If this is only a problem for your very first-time sync, you could theoretically copy your database file from your home computer onto a flash drive and bring it into the work computer. (Tools > Options > General)

[revrev 0]

I might try that. I have the same problem on subsequent syncs as well. It seems to always hang at the same spot, and it shows 5.1mb remaining.

[revrev 0]

Odd, I just emptied the trash through the web interface, and now I'm syncing as usual.

Maybe there was some weird file in there that was messing things up?

[engberg 89]

That's pretty strange. It's hard to rule that out, but I'm glad it's working now.

[revrev 0]

Thanks for your help!