mcobb 0 Posted September 11, 2010 Posted September 11, 2010 My premium account has somehow become "deactivated", which I don't understand because I've had my account over two years, have well over 1200 noteS, including some vital documents. I've emailled tech support 4 times requesting help and have yet to receive a response, 36 hours later. Can anyone please help?!?
engberg 89 Posted September 11, 2010 Posted September 11, 2010 To open a support inquiry, go to the bottom of:http://www.evernote.com/about/contact/support/They can reactivate your account.
mcobb 0 Posted September 11, 2010 Author Posted September 11, 2010 Yes, I've completed that link 4 times and have received the confirmation emails they received it. Nothing after that...
BurgersNFries 2,407 Posted September 11, 2010 Posted September 11, 2010 I've emailled tech support 4 times requesting help and have yet to receive a response, 36 hours later. Yes, I've completed that link 4 times and have received the confirmation emails they received it. Nothing after that...I don't know when you first submitted a ticket, but you do know premium support is not 24/7, right?viewtopic.php?f=38&t=18625&p=76670&hilit=professional#p76670
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