Emily 0 Posted September 11, 2010 Share Posted September 11, 2010 Sorry to post here with a problem. Support has been non responsive even though I am a Premium subscriber. Hoping someone has some suggestions.I inadvertently created two accounts with the same uid and pw - different email addresses. When I realized this, I deactivated one. Unfortunately when I log in via different clients - Windows client, android phone and ipad - the service tries different accounts. Thus I was getting error messages. I emailed support and they fixed the issue on Windows. I though all was fine until I tried the new service on my new ipad a couple of days later . Got error messagesemailed support again with very detailed information. Got a canned response about making sure I was using the correct uid (obviously did not read my email) and explained the details again. Since then I have heard absolutely nothing. Does any body have any suggestions on how to fix this OR how to reach support. Link to comment
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