Access Denied to View Images

[shannonw 0]

I'm working in a note and would like to put an image of a bar chart for monthly meetings. I can add an image, but it only shows a standard icon and when I click on it to view, it says access denied and that I need to sign in. I'm clearly signed in already if I'm accessing my note. What am I doing wrong? 

[gazumped 11,652]

Hi.  What version of Evernote are you using,  where is the bar chart stored (Excel, Monday...?) and what format is the image? 

[shannonw 0]

Hi, 

I'm using the Premium web version. The bar chart was created in Excel and I saved it as a .png, .jpg, and a .tif and it doesn't work in any format. 

[PinkElephant 8,073]

Probably the Image had not yet synced to the server. This EN knows there is to be an image, but does not have the file. So it shows a placeholder and refuses to open what is not there.

Maybe try again, this time making sure the local change (yes, putting something into the browser is first a local event, it needs to be synced from the local browser memory to the server) has reached the server. You can for example use a mobile device and look whether the note is on the server, with picture and all.

[shannonw 0]

it works now. I had to put it in and then physically move it for the picture to show up

[CalS 5,280]

Moved to web client.