Auto-scrolling of notes?

[blackseaer 19]

Starting from today, when hovering the mouse pointer to the top or bottom edges of the screen the note's text area automatically scrolls up or down accordingly. How to disable this "feature"? It's quite annoying to get your long note scrolled to the bottom when just want to switch to another window on the taskbar. Haven't found any abilities to disable in the settings.

[Kolmir 71]

hi,

Recently, I noticed a strange behavior.

When I move my mouse up/down over a note it scrolls up/down. This is good for reading, but horrible for editing - e.g. I want to move mouse towards toolbar to edit something, but at the same time note scrolls up and I loose context...

I use the newest FF and Windows. This problem occurs only in Web Evernote. No problem with/inside Google docs or Office365 online.

Any ideas?

[the2husher 1]

I agree. I came here to learn how to disable this. The note scrolls and I loose my place when I take the mouse to the top of the browser to change tabs or to the bottom of the screen to change apps. I prefer scrolling on my own.

[ryokawa 1]

Me too. When I try to click the tool bar at the top of a page, it automatically scrolls up. This is annoying when I edit the page using the tool bar.

I can stop this auto-scrolling by reverting the UI to the "classic version" in the settings menu, but other parts of the UI also goes back to the classic style and maybe not recommended.

I am using evernote web on Windows 10 and Firefox 72.0.1 (64bits).

[mh034 2]

+1

this is very annoying behavior, especially since it's a new "default behavior" that I cannot disable.

this does not happen if I use Tusk (which is a electron app so it's odd this is different behavior than a web client)

Version: 0.23.0
Electron: 4.2.2
Chrome: 69.0.3497.128
Node: 10.11.0
V8: 6.9.427.31-electron.0
OS: Linux x64 5.3.0-26-generic

[ehrt74 15]

15 hours ago, Kolmir said:

hi,

Recently, I noticed a strange behavior.

When I move my mouse up/down over a note it scrolls up/down. This is good for reading, but horrible for editing - e.g. I want to move mouse towards toolbar to edit something, but in the same time note scrolls up and I loose context...

I use newest FF and Windows. This problem occurs only in Web Evernote. No problem with/inside Google docs or Office365 online.

Any ideas?

Yepp. I've just installed firefox on my linux laptop to verify. Exactly the same behaviour (automatic scrolling). 

I'm not sure this is intuitive. One thing that surprises me is that when the cursor leaves the editing window by the top or the bottom the content continues to scroll (for the web developers: onMouseLeave is either not set, or it does not cancel scrolling). This behaviour could do with a feature toggle.

Btw, chrome doesn't do this at the moment (chrome evernote version 6.3.1, firefox 5.28.0)

[Dave-in-Decatur 1,350]

I've tested for this in Opera, and it does not happen there. But in Firefox, yes, it definitely happens, and apparently only with Evernote. So there is some kind of odd interaction going on between EN and FF.

I generally don't use FF for Evernote, so it would be helpful if others who have Premium subscriptions report this directly to Evernote's tech support: https://help.evernote.com/hc/requests/new.

[Dave-in-Decatur 1,350]

A couple of people (including me) are discussing this in another thread. It would be helpful if you would join that too. In particular, so far three of us have experienced it in Firefox, but not in other browsers.

 

[Kolmir 71]

Hi, thank you guys for verification!

Yep, it only happens in FF. No problems with Chrome@MacBook.

 

@Dave-in-Decatur Good idea, thanks. I have just reported this issue to support too.

 

EDIT

I also noticed some problems with using of Arrow keys to move cursor in Web Notes - only at FF.

Edited January 19 by Kolmir
Update

[labsansis 0]

This is happening to me too. And as others said, it's been very disruptive when editing notes!

I'm using Firefox 71.0 on Ubuntu.

[blackseaer 19]

@Dave-in-Decatur, thank You – I use Firefox as my only browser for the Desktop so didn't check with another ones.

[Mustard 1]

Can confirm the same behavior on FF in MacOSX, and I share the same complaints 😠

I could imagine this being useful in certain situations, as @Kolmir noted:

Quote

This is good for reading, but horrible for editing...

If this is feature, it may have value as a user configurable one that defaults to off.

[CrimsonGrog 0]

On 1/19/2020 at 1:20 PM, Kolmir said:

I also noticed some problems with using of Arrow keys to move cursor in Web Notes - only at FF.

I've noticed this as well as the autoscrolling, both in Firefox.

[Stuhrer 230]

Yes, that is definitely new behavior in Firefox since a few days and I hate it!

[Shane D. 1,003]

Hi All,

Thank you for reaching out and for reporting this issue. Our apologies for any trouble or inconvenience this may have caused.

I'm going to see what more I can find out, and will work with our teams to determine how best to proceed.

I may reach out to some of you directly to get more information.

As always, let me know if you have any other questions.

[Anthea 0]

Same here while using Firefox @ Windows, no problem with Chorme @ Windows.

Totally weird.

[kiikki 1]

I'm using FireFox 72.0.2 (64-Bit), same problem here.

[Oleg UA 1]

Can confirm the same behaviour in Firefox on Linux.

[rchinoy 0]

+1 on being to disable this feature. Super annoying.

[Haldun 0]

Hello,
I am a premium user. I am a freelance software developer and  Ubuntu Linux + Firefox + Evernote Web are my daily drivers. Unfortunately, I couldn't find a good client on Linux (Tusk no way, sorry).

First time, I noticed the problem I supposed it is a firefox or system bug then I realized that it only happens on Ubuntu. I can confirm this annoying behaviour while using Firefox 72.0.1 on Ubuntu 18.04.3.

Hopefully, I instaled Chromium (open source version of Chrome) and scroll does not happen there. I'll continue to use Chromium only for EN until this bug is fixed.

[Shane D. 1,003]

Hi All,

Wanted to provide an update.

We believe we've identified the root cause of the issue, and hope to have a fix implemented very soon.

I'll follow-up here once the fix is live.

Let me know if you have any other questions.

[ever_coffee 13]

Same here, Firefox and Linux Mint Sylvia.

[AfricanGroundhog 4]

I'm having the same issue too, so +1.

[Rulero 0]

On 1/20/2020 at 8:17 PM, CrimsonGrog said:

I've noticed this as well as the autoscrolling, both in Firefox.

Same here, both problems in FireFox Developer 73

[saverio 2]

Same problem for a few days, very annoying

[Alexey Soev 0]

The same problem, FF on Win10

[schakraborty 2]

Has there been a fix implemented for this yet? This auto-scroll functionality really hinders productivity and forces me to use the previous version of Evernote in web (also using Firefox on Windows 10)

[HolyK 0]

Looking for the fix as well. It is very annoying behavior.

[mrbenjoi 1]

Same problem, also using FF.

[Howard_ 0]

I too am having this odd behavior - using FF on two separate Windows machines. I came here to post a note for posterity. I'm hopeful I'll be notified of responses when the solution is presented.

[Kolmir 71]

Unfortunately, it looks like the time between support response and then fix implementation is veeery (too) long (again). Very annoying!

[blackseaer 19]

On 1/24/2020 at 9:14 PM, Shane D. said:

Hi All,

Wanted to provide an update.

We believe we've identified the root cause of the issue, and hope to have a fix implemented very soon.

I'll follow-up here once the fix is live.

Let me know if you have any other questions.

So when could we expect the problem to be resolved? It's quite difficult for me to switch to the previous version of the Web client because the formatting abilities available in the new one have already been used in many notes.

[Shane D. 1,003]

Hi All,

Thank you for your continued patience.

We believe we have a solution and are working to implement the fix.

We are hoping to have the fix in place before the end of next week.

I'll follow-up here once I have a definitive date.

Let me know if you have any other questions in the meantime.

[mariliasoares 0]

Waiting patiently, Shane Oppa 😍

[Vief14 1]

 

On 2/4/2020 at 9:20 PM, Shane D. said:

Hi All,

Thank you for your continued patience.

We believe we have a solution and are working to implement the fix.

We are hoping to have the fix in place before the end of next week.

I'll follow-up here once I have a definitive date.

Let me know if you have any other questions in the meantime.

Thanx for working so hard on it. As of right now I am still facing this issue in Mozilla Firefox, on a windows 10 computer.

I'd like to stay updated on the progress.

[damlurker 0]

Good to know this issue has been identified. I'm new to evernote and I thought this was a design feature. Found it incredibly annoying and was trying to find a way to turn it off. 😃

[tvv 0]

I had the same issue from over a month - notes auto scroll up or down when the mouse pointer is moved up or down. I use mozilla firefox on windows. I use very long notes and use evernote few hours a  day and this is very annoying. Please fix this asap

[christopher_butter 0]

Any updates?

 

I hope it was an accident, because if this was intentional I am worried!!

Incredibly annoying!

 

A few little tweaks and this note software will be king.

[open0source 2]

Still waiting on a fix! <3 Anyone have workarounds in the meantime?

[Kolmir 71]

2 hours ago, open0source said:

Still waiting on a fix! ❤️ Anyone have workarounds in the meantime?

Unfortunately not. It's risky to mess with the scripts behind editor.

As a dirty trick you can use Chrome browser instead of FF.

(In Chrome you can access the newest version 6.5.0 of EvN web editor. In FF only the older one version = 5.28 is available)

[saverio 2]

Tthis morning the problem seems to have been solved, there is no more auto-scrolling here

[owlbynight 0]

Confirming the problem is solved for me as well. Thanks!

[Kolmir 71]

12 hours ago, saverio said:

Tthis morning the problem seems to have been solved, there is no more auto-scrolling here

Yep, there is a new (minor) version (5.29) available online. Problem seems fixed now

[Paul A. 74]

On 2/17/2020 at 4:53 PM, Kolmir said:

As a dirty trick you can use Chrome browser instead of FF.

(In Chrome you can access the newest version 6.5.0 of EvN web editor. In FF only the older one version = 5.28 is available)

FYI, most people are still being served 5.x (5.29 as of today), even on Chrome. The 6.x versions are in more limited testing.

[blackseaer 19]

Has been solved :) Thanks :)

[Shane D. 1,003]

Hi All,

As many of have already reported, we believe the issue with the auto-scrolling should now be fixed!

Let me know if you have any other questions!

[Ashley Gittins 8]

On 2/21/2020 at 2:50 AM, Shane D. said:

Hi All,

As many of have already reported, we believe the issue with the auto-scrolling should now be fixed!

Let me know if you have any other questions!

Has there been a regression? I have just started noticing this on my system. I'm using evernote web client v6.7.1 on Google chrome 79.0.3945.130 (on debian linux).

Placing the mouse pointer at the top or bottom of a note text area initiates scrolling, as per the above reports. It may have been happening for a while without my noticing, as I use keyboard shortcuts mostly, so the mouse usually only traverses those regions when leaving the tab or if I'm doing formatting.

Super frustrating, naturally.

[Kolmir 71]

Tested with Chrome 80.0, EvN 6.7.1 on macOS -> no problems with auto-scrolling, all works fine.

FF and EvN 5.30 (on Windows) also OK.

[Ashley Gittins 8]

My web client bumped to v6.8.0 a few days ago (plus I also upgraded to Chrome 80.0.3987.163) and it has been fine since. *shrugs*