Panic! Evidently 'Unsync' is really 'Unsync and delete data'...??

[kin3tic 2]

Hi - 

I haven't used Evernote in a long time and was trying to reference old data. A note popped up saying I had to upgrade or unsync. It wasn't clear what unsync really meant, but it sounded like stopping synchronization between local and cloud (duh, right?). So I did that, thinking I would still have local data. NOPE! Where's my local data??? I'm willing to pay the ransom and subscribe again just to have access to old data, but I can't find out how/where to do this.

At this point, I think I'm stuck hoping I can revive some old machine.

Please forgive my panic/anger - is there a way to get my data back? I really thought it was simply going to stop synchronization but I can't access any local data. Feeling ill...

TIA.

[kin3tic 2]

...and now, seemingly randomly, when I try to log in I get the same upgrade popup, but my data is teasingly shown in the in accessible background. Paying the ransom to access data that's already local.

[DTLow 5,680]

2 minutes ago, kin3tic said:

is there a way to get my data back? 

You didn't indicate any device/platforms   
   
Your Evernote data is always available via the web platform (www.evernote.com)

Evernote allows two sync'd devices for Basic accounts    
Full local data copies are supported on the Mac/Window platforms

[PinkElephant 5,146]

???

From your Description I do not see what happened.

First, what Platform are you using ? I assume Windows, but it would be nice to know.

Second, what was before you had the described event ? Did you never sync with the server ? Did you have old data laying around, and wanted to get these to the server ? What does „not using for a long time“ mean, in month or years ?

It is hard to help with so little information.

As a general orientation, you could probably pay one month of Premium, recover what you need to and then fall back to Basic again. IMHO this is a small thing for using a service since a very long time without paying a nickel for it - ever ...

[kin3tic 2]

4 minutes ago, DTLow said:

Evernote allows two sync'd devices for Basic accounts    
Full local data copies are supported on the Mac/Window platforms

Hi, and thanks for the quick and thorough reply. 

My issue is with unclear messaging. I get (now) that web service was still working, and it makes sense for a reputable company to work that way, however the messaging wasn't clear enough (IMO). Is only said unsync, so I thought that meant it was severing the tie between local and cloud, and then local didn't open. I produce a report once a year where I reference old complex notes and just thought I'd lost it. 

I have access now (desktop again, paid), so crisis averted. However it's not clear how I would have restored local sync and unsynched another older device. 

 

[kin3tic 2]

...update - replies are amazingly responsive, thank you.

I'm confident I will have my data (my crisis averted).

Not happy at all with the preventable panic - IMO a messaging issue. I may have missed the mark myself also, but I think 'unsync' was totally not clear enough, especially for an on-again, off-again user.

Now it opens and I'm stuck in an apple pay failure loop. (I'm sure I'll get that figure out).

Evernote: The popup made it sound like I had to unsync 2 things ....for those 2 things to work, locally.... So I unsynched's my 2 Best/Most Current devices, including my primary machine I'm on now, instead of unsyncing 2 old devices.

ugh... it'll take me an hour to come down off the 'I lost my *****' wave!

[kin3tic 2]

13 minutes ago, DTLow said:

device/platforms   

Mac Mojave

[kin3tic 2]

7 minutes ago, PinkElephant said:

???

From your Description I do not see what happened.

First, what Platform are you using ? I assume Windows, but it would be nice to know.

Second, what was before you had the described event ? Did you never sync with the server ? Did you have old data laying around, and wanted to get these to the server ? What does „not using for a long time“ mean, in month or years ?

It is hard to help with so little information.

As a general orientation, you could probably pay one month of Premium, recover what you need to and then fall back to Basic again. IMHO this is a small thing for using a service since a very long time without paying a nickel for it - ever ...

Mac Mojave

Just before event: opened Evernote for first time in probably a year (almost exactly). Hadn't sync'd, but no changes in any devices.

I agree I'm still getting a bargain, financially, and the product is a sound value. The interface for me (MacOS, not logged in for a year, Basic subscription, and "upgrade or unsync" text) wasn't clear (explained in prior post from my hopefully objective perspective). I thought my data had been dumped. I agree, logically, that it's unlikely - Evernote wouldn't have the great rep it does if it dumped people's data - but from my experience I thought I'd gone through some weird atypical sequence of events that did delete my data locally, on the only sync'd machine still in use.

Sigh..

[PinkElephant 5,146]

O.K.

Your standing with me just improved significantly.

For all devices handling, it is best to use the web client, that never counts as a „device“.

A new restriction (FYI for longtime non-users) is that you can only unsync a limited number of devices per month. The reason behind this is that some Basic users were very busy syncing and unsyncing devices, by this circumventing the idea of a Basic account. If you happen to meet one of these overly clever guys, say „hello“ to them ...

When you unsync a desktop device, the data in the local database is never erased. So this stuff is safe, as longs as the device is not going bad.

If you have resynced your Mac, it should now be busy with syncing all stuff to the EN server. Because upload is usually much more restricted than download, this may take a while. And you may run into the next problem, when exceeding the upload limit for Basic accounts in the process.

So again: Maybe your best bet is one month of premium.

[kin3tic 2]

1 minute ago, PinkElephant said:

O.K.

Your standing with me just improved significantly.

For all devices handling, it is best to use the web client, that never counts as a „device“.

A new restriction (FYI for longtime non-users) is that you can only unsync a limited number of devices per month. The reason behind this is that some Basic users were very busy syncing and unsyncing devices, by this circumventing the idea of a Basic account. If you happen to meet one of these overly them clever guys, say „hello“ to them ...

When you unsync a desktop device, the data in the local database is never erased. So this stuff is safe, as longs as the device is not going bad.

If you have resynced your Mac, it should now be busy with syncing all stuff to the EN server. Because upload is usually much more restricted than download, this may take a while. And you may run into the next problem, when exceeding the upload limit for Basic accounts in the process.

So again: Maybe your best bet is one month of premium.

Thanks for the follow up. 

Among other bits in our exchange - I definitely like to support (pay for) apps I use regularly, and I appreciate and respect apps that hold onto my stuff when in active (like Evernote, here). I get the unsync restrictions and also consider it abuse to unsync/resync to avoid paying. To walk the talk, I just resubscribed, even though my usage will probably be only once annual review on notes for a project.

Thank you.

[kin3tic 2]

And only because my profile still shows BASIC:

It unlinked other devices, but I can fix that.