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billed illegally AFTER i cancelled my subscription

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  • Level 5*
21 minutes ago, Louis371 said:

AFTER i cancelled my subscription

I know how to set up the automatic renewing subscription
What method did you use to "cancelled my subscription"

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  • Level 5*
1 hour ago, Louis371 said:

I click the 'cancel subscription' button, my credit card wasn't billed at that time. It was later billed.

296687372_ScreenShot2019-12-16at11_50_17AM.png.7ed69bf1a77f1a82a737f0a51871d1ac.pngHere's a screenshot of my subscription page
I don't see a 'cancel subscription' button

There is a process doc described here 

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