Deactivated and still taking my money

[S Rouse 0]

Anyone else finding the whole experience of Evernote clunky and useless - I deactivated and then discovered they have taken a year's subscriptions again on 2nd Dec. I couldn't find ANY logical way of applying for a refund which is due as it is fraud to take unauthorised monies. You are just constantly put in a loop of predetermined questions which don't answer issue and the livechat has very limited access.

They also don't respond to tickets raised through GetHuman it seems. 

[jefito 5,525]

Try posting your problem to https://twitter.com/evernotehelps?lang=en

 

[DTLow 5,096]

On 12/7/2019 at 7:59 AM, S Rouse said:

I deactivated and then discovered they have taken a year's subscriptions again on 2nd Dec.

How did you "deactivate"        
Is it possible you have a different account with pre-authorized renewal?

The account you're using was created on Saturday

>>Anyone else finding the whole experience of Evernote clunky and useless

I find the process of using Evernote on my Mac to be straightforward and simple    
It's quite useful in the storage and organization of my 13,000+ notes and documents 

Was there anything specific that you had trouble with?