2 accounts, 1 email address

[ChristinaSchmidt187 0]

I accidentially created 2 Evernote accounts with 1 email address. Now I switched accounts, and I'm unable to access my first account. As I really need access to my notes, is there a way to solve this problem?

[Dave-in-Decatur 4,001]

Hi Christina, and welcome to the forums. Check this post from Evernote staff:

If this doesn't work because you're on a BASIC account, you can also try contacting Evernote support by Twitter: https://twitter.com/evernotehelps.

[DTLow 5,744]

On 9/5/2019 at 4:37 AM, ChristinaSchmidt187 said:

I accidentially created 2 Evernote accounts with 1 email address.

I just tried this and got the error message

A user with that email address already exists in the system. Either request a forgotten password or select another email address.

Are you sure you're not using two different emails 

[ChristinaSchmidt187 0]

3 minutes ago, DTLow said:

I just tried this and got the error message

A user with that email address already exists in the system. Either request a forgotten password or select another email address.

Are you sure you're not using two different emails 

yes I'm sure. However, I used two different laptops and for one of the accounts I used the desktop version. 

[Nick L. 682]

Hi,

Please go to help.evernote.com and select "Send Us an Email" > login > My Account > Unable to Login > Submit a ticket. 

Someone in customer support can walk you through recovering your accounts. 

Regards,