Jump to content
  • 1

Online knowledge base for customers (e.g. Zendesk alternative)



Feature request
I have tried many knowledge base tools, including those from Zendesk. They'll all have one thing in common: they do not provide a desktop app like Evernote does. While I have managed to build a small knowledge base in Evernote (for anyone who's interested, this is what it looks like), it is far from ideal (branding, no native support for menu's), but actually, it is quite manageable. 

The knowledge base has to be simple; just like the knowledge base created by Evernote itself (link). We need to be able to create categories and a homepage (or menu) to provide quick access to the right articles. Since Evernote already has a feature to publish articles on the web, the main development goal is to offer an interface to drag and drop categories, articles and introductory text.

I think this solution will fit most businesses, while it can be sold as an Enterprise product. It is something I'm particularly interested in as I use Evernote for all of our stuff, including tips and tricks on our business accounting. Being able to manage our customer knowledge base from inside the app, will make it the only note taking app I will probably use. 

I'm wondering if Evernote feels something for the idea to implement this feature in the long-term strategy of the Business suite. It is, like I said, already 'there'. It has to be developed a little further. 


Link to comment

1 reply to this idea

Recommended Posts

  • 0
  • Level 5*

Hi.  Evernote the app does provide a desktop option,  but a knowledge base is necessarily web-based - as is Evernote's - because when you refer to a page it's important to know that you have the latest version in front of you.  This is also very much a niche use case,  because there's an existing market out there - Zendesk et. al. - and it's feasible,  as you already have,  to create a KB using Tables of Content pages as 'folders' to allow various levels of access to content.  I doubt whether Evernote would want to spend a lot of development time and expertise on a feature that might not generate new users.

The good news is,  my opinion doesn't count.  This is a -mainly- user supported Forum and I'm just another subscriber.  You can reach out to Evernote direct via the Support link to raise it with them - it's unlikely (IMHO) that they'll comment other than to welcome the feedback,  but you'll know that they have heard you.

This is a voting thread,  so other users can also vote up the suggestion.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...