Hawkman 1 Posted August 17, 2019 Share Posted August 17, 2019 I have had Evernote Plus for about 7 years My email has changed from a defunct Verizion account to a Gmail account I remain logged into Evernote on my iPad and never use a password. I want to undate my email information but cannot find how to do that on the iPad If I try to sign in on another device with my defunct email it tells me sign in is locked for security please change password. I know an attempt to change a password will sent something to my defunct email account. I suspect that even if I figure out how to change my email on the iPad where I am still logged in, that it will ask for my password which I would have to guess at because it has been so long since I logged in (I remain loggen in on the iPad). I sent a support ticket from my iPad but I don't even know how they respond. Will it go to my defunct email? A huge thank you for any help Hawkman Link to comment
Hawkman 1 Posted August 19, 2019 Author Share Posted August 19, 2019 Am I posting in the wrong place? How can I have 4 views and no answers in 36 hours ??? Link to comment
Level 5* gazumped 11,517 Posted August 22, 2019 Level 5* Share Posted August 22, 2019 On 8/19/2019 at 2:32 AM, Hawkman said: How can I have 4 views and no answers in 36 hours ??? Hi. On that - probably because this Forum is -mainly- supported by other users and we have timezones and lives. As to the account, if you've had it for some time, it presumably started out with a password, even if you subsequently signed in with Gmail. You're right that the incorrect email address in the account is a problem if you can't remember the password. Your only option seems to be to contact Support - which I see you've already done. If you can post the ticket number here, we can ask an Evernote Admin to chase up the lost password information... Link to comment
Hawkman 1 Posted August 22, 2019 Author Share Posted August 22, 2019 Thanks, the problem was resolved when they unlocked my login and I guessed the password on the 4th try and was able to update my email information in Evernote. 1 Link to comment
Level 5* gazumped 11,517 Posted August 22, 2019 Level 5* Share Posted August 22, 2019 Glad things got resolved! Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now