Cara.M 0 Posted July 27, 2019 Share Posted July 27, 2019 For - I don't know - a couple of months, now? On Windows 10 Version1903 Build 18362.239, using Evernote for Windows (6.19.2.8555 (308555) Public (CE Build ce-62.3.7750)), the application never starts successfully on first attempt. It dings and won't open. I run the exe again, and it opens. Here's my scrubbed activity log - can anyone interpret it for me and tell me what's going on? [14500] Log opened on 2019/07/27 10:37:56 (UTC-4:00), logging level: [INFO ] 10:37:56 [INFO ] [14500] [17500] Command line: "C:\Program Files\WindowsApps\Evernote.Evernote_6.19.8555.0_x86__q4d96b2w5wcc2\VFS\Evernote.exe" 10:37:56 [INFO ] [14500] [17500] Changed TEMP environment variable 10:37:56 [INFO ] [14500] [17500] * from: "C:\Users\username\AppData\Local\Temp" 10:37:56 [INFO ] [14500] [17500] * to: "C:\Users\username\Evernote\TEMP" 10:37:56 [INFO ] [14500] [17500] Evernote for Windows 6.19.2.8555 (308555) Public 10:37:56 [INFO ] [14500] [17500] Client info: Evernote Windows/308555 (en-US, MWS); Windows/10.0.0 (Win64); 10:37:56 [INFO ] [14500] [17500] Common Editor: ce-62.3.7750 (ee6e44e43f90d1ff7d98c41508d51927d2701580) 10:37:56 [INFO ] [14500] [17500] Bootstrap info: Evernote (loadedLastUsed) 10:37:57 [INFO ] [18040] [1672] Starting EvernoteSubprocess.exe : 18040 10:37:57 [INFO ] [14500] [17500] Registered session count: 1, last session: 2019/07/27 10:30:00 10:37:57 [INFO ] [14500] [17500] Opening database: C:\Users\username\Evernote\Databases\username.exb 10:37:57 [INFO ] [6460] [6036] Starting EvernoteSubprocess.exe : 6460 10:37:57 [INFO ] [12160] [17584] Starting EvernoteSubprocess.exe : 12160 10:37:57 [INFO ] [14500] [17500] Bootstrap info: Evernote (loadedDatabase) 10:37:58 [INFO ] [14500] [17500] Loaded session count: 0, last session: 2019/07/24 21:15:00 10:37:58 [INFO ] [14500] [17500] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update begin 10:37:58 [INFO ] [14500] [17500] UpSell: TsdEligibility: Show:0 NewCheck:2019/07/28 10:37:58 10:37:58 [INFO ] [14500] [17500] CInAppMessageUpSellImpl::CInAppMessageUpSellImpl: UtilityStoreClient update complete 10:37:58 [INFO ] [14500] [17500] Opened database: C:\Users\username\Evernote\Databases\username.exb (643 MB Fixed 324 GB free) 10:37:58 [INFO ] [14500] [17500] * email: xxxxxxxxx@gmail.com 10:37:58 [INFO ] [14500] [17500] * user: 2143191 10:37:58 [INFO ] [12500] [9688] Starting EvernoteSubprocess.exe : 12500 10:37:58 [INFO ] [14500] [17500] Registered session count: 1, last session: 2019/07/27 10:30:00 10:37:58 [ERROR ] [14500] [17500] Unable to load note: uid=3669 10:37:58 [INFO ] [10988] [4424] Starting EvernoteSubprocess.exe : 10988 10:37:59 [INFO ] [14500] [8228] Sync rate configuration changed: 10:37:59 [INFO ] [14500] [8228] * syncStateIntervalMillis=120000 10:37:59 [INFO ] [14500] [8228] * updateNoteWhenIdleForMillis=10000 10:37:59 [INFO ] [14500] [8228] * updateNoteDuringEditIntervalMillis=20000 10:37:59 [INFO ] [14500] [8228] 0% SyncState: devices used: 2 10:38:02 [INFO ] [14500] [3224] Client synchronization started 10:38:02 [INFO ] [14500] [16468] 0% Loaded updateCount: 32561 10:38:02 [INFO ] [14500] [16468] 0% Usage Metrics: sessionCount=1 10:38:02 [INFO ] [14500] [16468] 0% SyncState: devices used: 2 10:38:02 [INFO ] [14500] [16468] 0% Client updateCount: 32561, server updateCount: 32574 10:38:02 [INFO ] [14500] [16468] 0% Retrieving list of changes from the server 10:38:02 [INFO ] [14500] [16468] 0% * saved 1 sync chunks, updateCount=32574 10:38:02 [INFO ] [14500] [16468] 0% Receiving account changes 10:38:02 [INFO ] [14500] [16468] 0% * expunge 0 notebooks, 0 notes, 0 tags, 0 searches, 0 linked notebooks 10:38:02 [INFO ] [14500] [16468] 0% * update 2 notebooks, 3 notes, 0 resources, 0 tags, 0 searches, 0 linked notebooks 10:38:02 [INFO ] [14500] [15712] 0% Synchronizing 2 notebooks 10:38:02 [INFO ] [14500] [15712] 50% Updating local notebook "3 Vent" 10:38:02 [INFO ] [14500] [15712] 50% * guid={074970EF-3B39-4863-A0DA-C9CDFE7BF43F} 10:38:02 [INFO ] [14500] [15712] 100% Updating local notebook "2 Journal" 10:38:02 [INFO ] [14500] [15712] 100% * guid={58458E24-7A28-4944-9B3B-DC1760ADE1E7} 10:38:02 [INFO ] [14500] [10152] 40% Retrieving 3 notes 10:38:02 [INFO ] [14500] [10152] 40% Retrieving note "2014-12-04 Thursday" 10:38:02 [INFO ] [14500] [10152] 40% * guid={093dd97a-b809-4200-a3a6-2e1ead9e171e} 10:38:02 [INFO ] [14500] [10152] 40% * note content, length=1191 10:38:02 [INFO ] [14500] [10152] 60% Retrieving note "this note name" 10:38:02 [INFO ] [14500] [10152] 60% * guid={bfef0f23-20c8-4d68-93be-286b3cb9e655} 10:38:02 [INFO ] [14500] [10152] 60% * note content, length=405886 10:38:02 [INFO ] [14500] [10152] 80% Retrieving note "Dental" 10:38:02 [INFO ] [14500] [10152] 80% * guid={a886a754-1084-4144-9422-a2c864705999} 10:38:02 [INFO ] [14500] [10152] 80% * note content, length=50511 10:38:02 [INFO ] [14500] [10152] 100% Submitting a batch of 3 note calls, size=1.3 MB 10:38:03 [INFO ] [14500] [15712] 100% Updating local note "2014-12-04 Thursday", resource count: 0, usn=32573 10:38:03 [INFO ] [14500] [15712] 100% * guid={093DD97A-B809-4200-A3A6-2E1EAD9E171E} 10:38:03 [INFO ] [14500] [15712] 100% Updating local note "this note name", resource count: 0, usn=32572 10:38:03 [INFO ] [14500] [15712] 100% * guid={BFEF0F23-20C8-4D68-93BE-286B3CB9E655} 10:38:03 [INFO ] [14500] [15712] 100% Updating local note "Dental", resource count: 0, usn=32564 10:38:03 [INFO ] [14500] [15712] 100% * guid={A886A754-1084-4144-9422-A2C864705999} 10:38:08 [ERROR ] [14500] [17500] Unable to load note: uid=3669 10:38:08 [INFO ] [14500] [3224] Client synchronization finished, status: complete 10:38:08 [INFO ] [14500] [3224] * elapsed time: 5s 10:38:08 [INFO ] [14500] [3224] * 5 items received [19340] Log opened on 2019/07/27 10:41:09 (UTC-4:00), logging level: [INFO ] 10:41:09 [INFO ] [19340] [19344] Command line: "C:\Program Files\WindowsApps\Evernote.Evernote_6.19.8555.0_x86__q4d96b2w5wcc2\VFS\Evernote.exe" [19340] Log closed on 2019/07/27 10:41:09 (UTC-4:00) 10:41:09 [INFO ] [14500] [17500] Command line: "C:\Program Files\WindowsApps\Evernote.Evernote_6.19.8555.0_x86__q4d96b2w5wcc2\VFS\Evernote.exe" Link to comment
John in Michigan USA 129 Posted July 28, 2019 Share Posted July 28, 2019 Try contacting support It looks like you installed Evernote via the Windows Store. Might help to uninstall/reinstall Or, uninstall and then install the downloadable directly from Evernote https://evernote.com/download As always, sync before you uninstall. To be extra safe, back up your database. Hope this helps. Link to comment
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