Level 5 luckman212 165 Posted May 21, 2019 Level 5 Share Posted May 21, 2019 A few days ago this popup started popping up randomly throughout the day. I enter my password and click "Always Allow" but the popup comes back some minutes/hours later. This seems to be almost the same issue as the #3 item from my old post here EN 7.10 (457750 Direct) 1 Link to comment
Caryn 0 Posted May 21, 2019 Share Posted May 21, 2019 I'm having the same problem. Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) Link to comment
Nick L. 681 Posted May 21, 2019 Share Posted May 21, 2019 Thanks for reporting. We're able to reproduce it and are looking into it right now. Unfortunately the best workaround here is to put in your user administrator password and press always allow when this comes up. 1 Link to comment
Nick L. 681 Posted May 21, 2019 Share Posted May 21, 2019 @luckman212 and @Caryn, do you have more than one Evernote account logged into Evernote and switch between accounts? If so, can you reproduce this issue if you log out all other accounts and just leave one? If you can DM me your activity logs too, that would be ideal. 1. Open Evernote for Mac 2. Hold down **Option** on the keyboard then click **Help > Show Logs in Finder...** from the menu to open the "logs" folder 3. Attach all the log files in your DM to me. Thanks for the help! Link to comment
Level 5 luckman212 165 Posted May 22, 2019 Author Level 5 Share Posted May 22, 2019 @Nick L. DM sent 1 Link to comment
Caryn 0 Posted May 22, 2019 Share Posted May 22, 2019 Hmm, DMing didn't allow any attachments for me. Got another way? Link to comment
Feitz 163 Posted May 23, 2019 Share Posted May 23, 2019 +1 with the same problem... have to enter password multiple times despite 'always allow' checked... Link to comment
Feitz 163 Posted May 23, 2019 Share Posted May 23, 2019 A similar issue seems to have appeared in 2012, at least there is a thead: mac(Archived) 3.1.2 doesn't remember keychain permission Link to comment
st8dtamazone 0 Posted May 31, 2019 Share Posted May 31, 2019 +1 with the same issue. Even when I enter the pw and say always, it pops up every other day. Link to comment
logicbus 0 Posted May 31, 2019 Share Posted May 31, 2019 Same issue been happening here, for about the same amount of time. Reminds me of a similar issue that used to happen on iOS. I'd get a prompt to enter my iTunes password when I used Evernote on my iPhone. Link to comment
diamondsoftware 2 Posted May 31, 2019 Share Posted May 31, 2019 Hi From Belgium, same problem since few days... Grrrrrr Link to comment
PSi 12 Posted May 31, 2019 Share Posted May 31, 2019 +1 I'm an admin on my own machine and still get the popup repeatedly. Link to comment
Avi Lambert 12 Posted June 3, 2019 Share Posted June 3, 2019 I have the same issue and it's certainly a concern as previous versions did not require this asset. Link to comment
Pavlis 0 Posted June 4, 2019 Share Posted June 4, 2019 +1 with the same issue on Mac and MacBook Pro. One popup on each device yesterday albeit some 12 hours apart. Four popups already this morning on my Mac despite always allow. Link to comment
Feitz 163 Posted June 4, 2019 Share Posted June 4, 2019 @Nick L. Hi, Nick - Is anyone working on this rather annoying issue? Being able to find entries is an elementary part of an information manager, right? I have the notion that reappearing issues that had already been solved previously are a problem with Evernote development. Lacking good code management? Thank, Claus Link to comment
jvincemery 0 Posted June 4, 2019 Share Posted June 4, 2019 Same issue. Mac OS 10.13.6; Evernote version 7.10. Link to comment
Sam Hinks 0 Posted June 5, 2019 Share Posted June 5, 2019 On 5/21/2019 at 12:25 PM, luckman212 said: A few days ago this popup started popping up randomly throughout the day. I enter my password and click "Always Allow" but the popup comes back some minutes/hours later. This seems to be almost the same issue as the #3 item from my old post here EN 7.10 (457750 Direct) Same pop up happened to me just today. I only have one Evernote account so no switching going on. Entering password and clicking 'allow' has no great effect. Just pops up again. I'll quit the software until fixed methinks. Ciao Link to comment
Lorraine94588 1 Posted June 5, 2019 Share Posted June 5, 2019 Same issue for me. I use Evernote daily. Just saw it starting today. I dont have two accounts. I'm on macOS 10.13.6. Evernote version 7.10, Editor 69.1.8237. Link to comment
Sayre Ambrosio 520 Posted June 5, 2019 Share Posted June 5, 2019 On 5/21/2019 at 1:49 PM, Nick L. said: Thanks for reporting. We're able to reproduce it and are looking into it right now. Unfortunately the best workaround here is to put in your user administrator password and press always allow when this comes up. Not sure if this is helpful or not, but I have a business account logged in as well as two other accounts that I switch between regularly and have not seen this behavior on my MBP. Link to comment
Al Sargent 21 Posted June 5, 2019 Share Posted June 5, 2019 I'm getting this as well. Running the following: Evernote Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) on macOS Mojave, version 10.14.5 (18F132) I'm logged in as an admin. I first saw this yesterday (6/4/2019), and logged in with my admin password, and chose always allow. No further issues that day. Then I just this morning (6/5/19) rebooted, and about 15 minutes after reboot, got the issue again. Hope this helps with reproducing the bug. Link to comment
hgray1 0 Posted June 5, 2019 Share Posted June 5, 2019 Same problem. OSX 10.13.6 and Evernote Version 7.10 (457750 Direct) A MacBook expert spent lots of time with me, deleting or moving various keychain files, resetting device, working with and without iCloud, and so on. Thought we solved it -- but then the EvernoteSpotlight error came up again. It did seem to let me "Deny" after entering my password, but hard to say. What's the timeline for a fix? Link to comment
Bill C 45 Posted June 6, 2019 Share Posted June 6, 2019 I had the keychain prompt for the first time today despite making no changes to my Mac user account/password or updating MacOS. Same dialog box text as posted at the top of the thread: "EvernoteSpotlight want to use your confidential information store in 'Evernote' in your keychain." I use Evernote daily, have only one account (Premium), and started getting that password prompt today. I have not restarted the Evernote in a few days nor did I restart it when I was prompted for the password. I do occasionally authenticate using Google credentials, but usually, I just login in directly using my Evernote username. Below is my platform and client version information in case that helps developers: Mac OS 10.14.4 Evernote: Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) Link to comment
ishap 1 Posted June 6, 2019 Share Posted June 6, 2019 same issue. Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) MacOS 10.14.5 (18F132) on MacBook Pro Please Evernote, advise if someone is working on this??? Link to comment
jesusgollonet 0 Posted June 7, 2019 Share Posted June 7, 2019 Same here, started getting this prompt today and it doesn't go away despite adding admin password + Always Allow Evernote Plus subscription Single Account (no switching between profiles) Admin password + Always Allow Evernote Version 7.10 (457750 Direct) macOS 10.13.6 Link to comment
Lynn H 1 Posted June 7, 2019 Share Posted June 7, 2019 Me too, first time this morning. Link to comment
Level 5 luckman212 165 Posted June 7, 2019 Author Level 5 Share Posted June 7, 2019 What can we as users do to help speed up the debugging process here? I have already sent logs. 1 Link to comment
hoium04 0 Posted June 7, 2019 Share Posted June 7, 2019 Running into the same issue on my MacBook Pro and Mac Mini. OSX - 10.14.5 Evernote Version 7.10 (457750 Direct) Link to comment
ishap 1 Posted June 7, 2019 Share Posted June 7, 2019 OK Evernote seriously - this bug was reported here on may 21st, acknowledged by staff on May 22, and no word since. That's acceptable for free software but not for the industry-leading subscription product. I am following the lead of others who have found that an originally happy-making solution has steadily migrated to something more problematic, and ending my (premium) subscription, I have exported my content to Apple Notes. Bye. 1 Link to comment
MiguelPetz 0 Posted June 7, 2019 Share Posted June 7, 2019 I'm having the same problem. It began a few days ago and the pop-up now appears with increasing regularity. Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) Mac OS Mojave 10.14.5 Link to comment
tarbour 0 Posted June 8, 2019 Share Posted June 8, 2019 +1 Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) Mac OS 10.14.5 (18F132) on MacBook Pro Link to comment
skkippy 12 Posted June 8, 2019 Share Posted June 8, 2019 +1 Premium user, one account, brand new problem. Evernote 7.10 Mac OS X 10.14.5. It would be helpful if the Evernote people told us how allowing or denying access affects Evernote behavior. I denied, with no obvious bad effect. Link to comment
Lynn H 1 Posted June 8, 2019 Share Posted June 8, 2019 So my problem got worse. I was unable to airdrop anything, unsure that this was part of the Evernote issue I went ahead and uninstalled Evernote. Problem with Airdrop gone. But now I can't reinstall Evernote - it thinks it's updating and wants me to keep restarting. It's working fine on my Imac, the problem is on my Macbook Pro. I too am a premium user and have been for years. Link to comment
Lynn H 1 Posted June 9, 2019 Share Posted June 9, 2019 Here's the latest in my saga. I started having trouble with EvernoteSpotlight wants to use your confidential information stored in "Evernote" in your keychain I tried to uninstall Evernote and install it again but I got an error message “please restart your app. During the upgrade process we had a problem moving your data to its new location. “ I didn’t want to update, I wanted a clean install. CleanMyMac gives this error message: “/Users/lynnhayes/Library/Cookies/com.evernote.Evernote.binarycookies: “com.evernote.Evernote.binarycookies” couldn’t be removed because you don’t have permission to access it.” I found the cookie files in the Library and deleted by hand. Also emptied trash. No remnants of Evernote could be found. Ran the install (dmg) program. Again got the message “please restart your app. During the upgrade process we had a problem moving your data to its new location. “ AAARGH!! Waiting for the chat support to open up later today. Link to comment
Level 5* DTLow 5,736 Posted June 9, 2019 Level 5* Share Posted June 9, 2019 4 hours ago, Lynn H said: I didn’t want to update, I wanted a clean install. I use the app AppCleaner for clean installs. It does the job. For your "problem moving your data" issue, you can delete the evernote files in ~/Library/Group Containers Link to comment
Lynn H 1 Posted June 9, 2019 Share Posted June 9, 2019 Deleting the group containers worked! thanks so much. I had seen this fix suggested but I was looking in the wrong place for the Group Containers. Link to comment
a2dox 0 Posted June 9, 2019 Share Posted June 9, 2019 Same problem here. Is there a fix for it yet? Link to comment
Feitz 163 Posted June 9, 2019 Share Posted June 9, 2019 The same error message appeared due to a bug in 3.1.2 and disappeared with the update to 3.2.0. Maybe this had been fixed long ago? -> The moment I find a viable alternative to Evernote for my like 10000 notes I switch... Lesson learnt (again): never rely on proprietary file formats and software!!! Link to comment
tuqqer 1 Posted June 10, 2019 Share Posted June 10, 2019 Was having this issue for the past month, and it got fixed by quitting EN, removing the ~/Library/Group Containers folder for Evernote, and restarting. (Running Mac OS X 10.14.5, and Evernote 7.10) 1 Link to comment
Level 5 luckman212 165 Posted June 10, 2019 Author Level 5 Share Posted June 10, 2019 3 hours ago, tuqqer said: Was having this issue for the past month, and it got fixed by quitting EN, removing the ~/Library/Group Containers folder for Evernote, and restarting. You mean ~/Library/Group Containers/Q79WDW8YH9.com.evernote.Evernote ? Link to comment
vcayenne 2 Posted June 10, 2019 Share Posted June 10, 2019 Hmmm. For me that folder is 8 GB and contains about 250, 000 items so it doesn't seem like a casual throwaway item. Link to comment
Level 5* DTLow 5,736 Posted June 10, 2019 Level 5* Share Posted June 10, 2019 2 minutes ago, vcayenne said: Hmmm. For me that folder is 8 GB and contains about 250, 000 items so it doesn't seem like a casual throwaway item. This is the local copy of your Evernote data. If deleted, Evernote will rebuild it from the master version on the server Link to comment
Nick L. 681 Posted June 10, 2019 Share Posted June 10, 2019 For those who are still running into this problem, please try the following: Open the Terminal app Paste the command codesign -vvvv /Applications/Evernote.app Press return. Please let me know if this fixes the problem, or if it reports anything not signed properly. If successful you'll see these last two lines /Applications/Evernote.app: valid on disk /Applications/Evernote.app: satisfies its Designated Requirement Thanks, Link to comment
Level 5 luckman212 165 Posted June 10, 2019 Author Level 5 Share Posted June 10, 2019 44 minutes ago, Nick L. said: Please let me know if this fixes the problem, or if it reports anything not signed properly. If successful you'll see these last two lines On both of my Macs, the codesign command spit out a bunch of stuff but it all said "validated" and at the end I did have the "valid on disk" and "satisfies its Designated Requirement" lines so it seems mine was "good" even though I continue to have the Keychain popup several times a day. Link to comment
PSi 12 Posted June 11, 2019 Share Posted June 11, 2019 6 hours ago, Nick L. said: For those who are still running into this problem, please try the following: Open the Terminal app Paste the command codesign -vvvv /Applications/Evernote.app Press return. Please let me know if this fixes the problem, or if it reports anything not signed properly. If successful you'll see these last two lines /Applications/Evernote.app: valid on disk /Applications/Evernote.app: satisfies its Designated Requirement Thanks, Mine reports both success lines too. Link to comment
simonholland 2 Posted June 11, 2019 Share Posted June 11, 2019 Reports success, but problem persists Evernote Version 7.10 (457750 Direct) macOS 10.14.3 (18D109) Link to comment
Nick L. 681 Posted June 11, 2019 Share Posted June 11, 2019 Thanks for your feedback everyone. We will continue to look into it and I will keep you posted with updates. This is valuable info and I can't thank you enough. Link to comment
Chris 23 0 Posted June 11, 2019 Share Posted June 11, 2019 Having same issue for the past week. Tried codesign command and got messages as follows: Last login: Wed Jun 5 12:07:27 on console $ codesign -vvvv /Applications/Evernote.app --prepared:/Applications/Evernote.app/Contents/PlugIns/EvernoteSpotlight.appex --validated:/Applications/Evernote.app/Contents/PlugIns/EvernoteSpotlight.appex --prepared:/Applications/Evernote.app/Contents/PlugIns/ENResourceWebKitPlugin.webplugin --validated:/Applications/Evernote.app/Contents/PlugIns/ENResourceWebKitPlugin.webplugin --prepared:/Applications/Evernote.app/Contents/PlugIns/ENCoverPage.bundle --validated:/Applications/Evernote.app/Contents/PlugIns/ENCoverPage.bundle --prepared:/Applications/Evernote.app/Contents/PlugIns/EvernoteQuickLook.appex --validated:/Applications/Evernote.app/Contents/PlugIns/EvernoteQuickLook.appex --prepared:/Applications/Evernote.app/Contents/PlugIns/ENMarkUpPlugin.bundle --validated:/Applications/Evernote.app/Contents/PlugIns/ENMarkUpPlugin.bundle --prepared:/Applications/Evernote.app/Contents/PlugIns/SharingExtension.appex --validated:/Applications/Evernote.app/Contents/PlugIns/SharingExtension.appex --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreImage.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreImage.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftObjectiveC.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftObjectiveC.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftAppKit.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftAppKit.dylib --prepared:/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app --validated:/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app --prepared:/Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter.mdimporter --validated:/Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter.mdimporter --prepared:/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app --validated:/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app --prepared:/Applications/Evernote.app/Contents/Frameworks/wav2gsm.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/wav2gsm.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/ENSocialSearch.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/ENSocialSearch.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftXPC.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftXPC.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCore.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCore.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreGraphics.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreGraphics.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftMetal.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftMetal.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreData.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreData.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftDispatch.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftDispatch.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/GAMKit.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/GAMKit.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/AppAuth.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/AppAuth.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/Sparkle.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/Sparkle.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/UXPuppetmaster.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/UXPuppetmaster.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftos.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftos.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftDarwin.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftDarwin.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftQuartzCore.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftQuartzCore.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreFoundation.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreFoundation.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/CocoaLumberjack.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/CocoaLumberjack.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/ENAttachmentToPDF.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/ENAttachmentToPDF.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftIOKit.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftIOKit.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreAudio.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreAudio.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/ENLuceneSearch.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/ENLuceneSearch.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/MASPreferences.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/MASPreferences.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/CoreNote.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/CoreNote.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreLocation.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftCoreLocation.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/libswiftFoundation.dylib --validated:/Applications/Evernote.app/Contents/Frameworks/libswiftFoundation.dylib --prepared:/Applications/Evernote.app/Contents/Frameworks/AppExtensionCommon.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/AppExtensionCommon.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/EDAM.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/EDAM.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/HockeySDK.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/HockeySDK.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/ENSharedUtilities.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/ENSharedUtilities.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/ENCardScan.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/ENCardScan.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/CommEngine.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/CommEngine.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/ENLogging.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/ENLogging.framework/Versions/Current/. --prepared:/Applications/Evernote.app/Contents/Frameworks/MASShortcut.framework/Versions/Current/. --validated:/Applications/Evernote.app/Contents/Frameworks/MASShortcut.framework/Versions/Current/. /Applications/Evernote.app: valid on disk /Applications/Evernote.app: satisfies its Designated Requirement Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) macOS 10.14.5 (18F132) Link to comment
MJSAUS 0 Posted June 12, 2019 Share Posted June 12, 2019 Have been using Evernote on my Mac for about 9months as it is what my work uses. Other than it constantly freezing (that has been happening for months - at least once a week) it is now constantly asking for my Keychain. I do not use Keychain. How can I stop it asking for it? As far as I'm aware - I have not updated Evernote recently. I have version Version 7.10 (457750 Direct) Link to comment
gbnyc 1 Posted June 12, 2019 Share Posted June 12, 2019 Problem just started today for me. Is there a suggested response (Always Allow, Deny or Allow) and/or other steps to stop this from popping up repeatedly? Link to comment
Nick L. 681 Posted June 12, 2019 Share Posted June 12, 2019 Has anyone here noticed if a reinstall of the Evernote for Mac app fixes this issue? Just curious. Haven't been able to reproduce it after update > reinstall. Thanks folks! Link to comment
Mark Gajudo 0 Posted June 12, 2019 Share Posted June 12, 2019 I am getting the same prompt. I am very concerned that it needs access to my keychain. I am using MacOS Mojave 10.14.5 Link to comment
Level 5* Metrodon 2,184 Posted June 12, 2019 Level 5* Share Posted June 12, 2019 1 hour ago, gbnyc said: Problem just started today for me. Is there a suggested response (Always Allow, Deny or Allow) and/or other steps to stop this from popping up repeatedly? Always allow makes it go away for a while. The instructions that Nick posted above have made it at least appear to be fixed for me. Link to comment
Scott Souchock 4 Posted June 12, 2019 Share Posted June 12, 2019 Yup, me too. Making me crazy!!! MacOs 10.13.6. Evernote for Mac 7.10. Link to comment
Level 5 luckman212 165 Posted June 12, 2019 Author Level 5 Share Posted June 12, 2019 I've run the codesign command on 2 machines but so far it hasn't changed anything- the prompt still reappears after some time. Ia there any better debug info we can send to EN to help track this down? @Nick L. Link to comment
Etienne G 0 Posted June 12, 2019 Share Posted June 12, 2019 same problem here. popup shows up several times a day besides confirming with "always allow". 4 hours ago, Nick L. said: Has anyone here noticed if a reinstall of the Evernote for Mac app fixes this issue? Just curious. Haven't been able to reproduce it after update > reinstall. hey nick - how do i perform update > reinstall? Link to comment
Nick L. 681 Posted June 12, 2019 Share Posted June 12, 2019 @Etienne G I just meant that I could reproduce it after updating from 7.9 to 7.10, but then could not longer reproduce it after reinstalling 7.10. Sorry I wasn't clear. I'm wondering if anyone else is able to reproduce the issue after reinstalling Evernote 7.10. Link to comment
Level 5 luckman212 165 Posted June 12, 2019 Author Level 5 Share Posted June 12, 2019 I just completely reinstalled 7.10 - will see if it makes any difference & report back @Nick L. Link to comment
Nick L. 681 Posted June 12, 2019 Share Posted June 12, 2019 1 hour ago, luckman212 said: I just completely reinstalled 7.10 - will see if it makes any difference & report back @Nick L. Thanks. I'll keep an eye out for your update. Link to comment
GregZone 12 Posted June 13, 2019 Share Posted June 13, 2019 Just started happening to me today (EvernoteSpotlight modal dialog pop-ups). Scary to find this thread with so many reporting the issue, and Evernote acknowledging they can recreate, but no sign that the root cause has been identified yet. Doesn't give me great confidence in the direction of EverNote. :( I'm using macOS Mojave 10.14.5 Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) 2 Link to comment
Level 5 PinkElephant 8,076 Posted June 13, 2019 Level 5 Share Posted June 13, 2019 Which MacOS version are you on ? Is it the EN client asking for the Keychain, or does it happen when opening the webclipper (there are other threads around about this happening on the webclipper) ? Link to comment
Johannes500 0 Posted June 13, 2019 Share Posted June 13, 2019 I've been getting these for a couple of days now and Evernote isn't even open when this pops up. And there is no Evernote Logo displayed on the message. Makes it seem dubious. Link to comment
MJSAUS 0 Posted June 13, 2019 Share Posted June 13, 2019 Hi - thanks for the response I'm on Mojave 10.14.5 It is the EN client. I don't use the webclipper in Evernote Link to comment
Level 5 PinkElephant 8,076 Posted June 13, 2019 Level 5 Share Posted June 13, 2019 My status about the OS and app versions is the same. No issue at all. Even if you are not aware of it, you are using Keychain ! It is deeply rooted in MacOS. Simply type „Keychain“ into spotlight search, and open the app. I am sure it will show a lot of elements. In mine, among others there is 1 element named Evernote. Probably has to do with the account / password handling of the app within the OS. To me it seems the message you get has more to do with MacOS than Evernote. Have you tried Apple support on this ? There must be a reason why Keychain kicks in. Link to comment
Level 5* DTLow 5,736 Posted June 13, 2019 Level 5* Share Posted June 13, 2019 23 hours ago, MJSAUS said: it is now constantly asking for my Keychain. This is a known bug. Main discussion here Link to comment
Level 5 PinkElephant 8,076 Posted June 13, 2019 Level 5 Share Posted June 13, 2019 Is it the same thing as in this thread of the forum ? If yes, you should follow this, because it is already worked on by EN staff. Last statement was that a clean reinstall with the latest version would solve it - but there are newer posts on this. Link to comment
MJSAUS 0 Posted June 13, 2019 Share Posted June 13, 2019 Thanks! This looks like the same problem, so I'll follow this. The only threads I could find were from 2012 Link to comment
Pasty 0 Posted June 13, 2019 Share Posted June 13, 2019 17 hours ago, Mark Gajudo said: I am getting the same prompt. I am very concerned that it needs access to my keychain. I am using MacOS Mojave 10.14.5 I agree with your concerns here - could EN please explain why it requires access to my keychain? Also, can EN please confirm that "EvernoteSpotlight" is a process or service that is actually part of Evernote? Many thanks. Link to comment
Level 5 luckman212 165 Posted June 13, 2019 Author Level 5 Share Posted June 13, 2019 @Nick L. Sadly I woke up this morning and the keychain prompt was there, even after the reinstall. Link to comment
dewaldops 0 Posted June 13, 2019 Share Posted June 13, 2019 Of course I'm here because of the prompt, but I don't see anyone asking the obvious. What is EvernoteSpotlight, and why does it need my keychain info? I've been clicking Deny, with no cost to functionality in Evernote. Link to comment
Praxeas 1 Posted June 13, 2019 Share Posted June 13, 2019 Same issue just appeared. EN 7.10, MacOS 10.14.5 Link to comment
ktw19 0 Posted June 13, 2019 Share Posted June 13, 2019 +1 This is still happening for me also on my Macbook Pro - for the past week or so. Gets temporarily better when I use the Always Allow option or restart my MBP, but eventually comes back - sometimes the next day, sometimes within the hour of restarting. Uninstalling / reinstalling isn't practical given how large my Evernote data set is. Link to comment
Nick L. 681 Posted June 13, 2019 Share Posted June 13, 2019 Thanks folks. We're actively investigating a resolution for this. EvernoteSpotlight is a process initiated from our app when we authenticate the database to make it searchable with Spotlight. I'll post here again once we have found a fix. Thank you for your patience. Link to comment
Feitz 163 Posted June 13, 2019 Share Posted June 13, 2019 1 hour ago, Nick L. said: I'll post here again once we have found a fix. Again, the exact same error message popped up in 2012 and was solved with 3.20... It might be worth while having a look at what the problem was then? On 5/23/2019 at 10:39 PM, Feitz said: A similar issue seems to have appeared in 2012, at least there is a thead: mac(Archived) 3.1.2 doesn't remember keychain permission Link to comment
Xof 0 Posted June 13, 2019 Share Posted June 13, 2019 Is there a way of removing EvernoteSpotlight until this is fixed? Link to comment
Level 5 luckman212 165 Posted June 13, 2019 Author Level 5 Share Posted June 13, 2019 2 hours ago, Nick L. said: EvernoteSpotlight is a process initiated from our app when we authenticate the database to make it searchable with Spotlight. Is this also why Spotlight search is not working? Link to comment
Will It Work 0 Posted June 13, 2019 Share Posted June 13, 2019 4 hours ago, Nick L. said: Thanks folks. We're actively investigating a resolution for this. EvernoteSpotlight is a process initiated from our app when we authenticate the database to make it searchable with Spotlight. I'll post here again once we have found a fix. Thank you for your patience. Nick, how about disabling spotlight integration entirely? All of my searching is done in-app, I don't use Spotlight to search notes. Link to comment
GregZone 12 Posted June 13, 2019 Share Posted June 13, 2019 1 hour ago, Will It Work said: Nick, how about disabling spotlight integration entirely? All of my searching is done in-app, I don't use Spotlight to search notes. Or, how about an option in Preferences (a checkbox), to allow un-checking to disable spotlight integration. Could be checked by default, to maintain existing functionality. For those of us who don't like the idea of authorising Evernote to use confidential information stored in our keychain, and who don't care about Spotlight integration (as we do all of our EN content searches in-App). 1 Link to comment
Level 5* DTLow 5,736 Posted June 13, 2019 Level 5* Share Posted June 13, 2019 1 hour ago, Will It Work said: Nick, how about disabling spotlight integration entirely? All of my searching is done in-app, I don't use Spotlight to search notes. 12 minutes ago, GregZone said: Or, how about an option in Preferences (a checkbox), to allow un-checking to disable spotlight integration. Could be checked by default, to maintain existing functionality. For those of us who don't like the idea of authorising Evernote to use confidential information stored in our keychain, and who don't care about Spotlight integration (as we do all of our EN content searches in-App). By default, spotlight indexes the entire disk Exceptions can be applied as per the article at http://osxdaily.com/2011/12/30/exclude-drives-or-folders-from-spotlight-index-mac-os-x/ Link to comment
Nick L. 681 Posted June 13, 2019 Share Posted June 13, 2019 1 hour ago, Will It Work said: Nick, how about disabling spotlight integration entirely? All of my searching is done in-app, I don't use Spotlight to search notes. We have high usage of spotlight search currently, so disabling it is not something in our roadmap. We believe we have a fix for it and it's currently in testing. Link to comment
simonholland 2 Posted June 13, 2019 Share Posted June 13, 2019 22 minutes ago, GregZone said: Or, how about an option in Preferences (a checkbox), to allow un-checking to disable spotlight integration. Could be checked by default, to maintain existing functionality. For those of us who don't like the idea of authorising Evernote to use confidential information stored in our keychain, and who don't care about Spotlight integration (as we do all of our EN content searches in-App). Totally agreed 100% 1 Link to comment
rich1 0 Posted June 14, 2019 Share Posted June 14, 2019 I tried the codesign -vvvv /Applications/Evernote.app fix a few days ago and I just got the issue again. Does reinstalling the app fix the problem? If so, are there instructions for reinstalling the app? Updates doesn't have a reinstall option. Link to comment
EricSoup 1 Posted June 14, 2019 Share Posted June 14, 2019 I am experiencing the same exact issue all of the sudden. Evernote - Version 7.10 (457750 Direct) MacOS 10.13.6 Link to comment
Rick Saporta 0 Posted June 14, 2019 Share Posted June 14, 2019 @Nick L. For what it's worth: On my `MacBook Pro (15-inch, 2018)` (touch bar), I get the pop up when I plug in my charger. (I'm guessing some relation to indexing that doesn't happens in a battery-save mode?) This is fairly reproducible on my machine. ``` Version 7.10 (457750 Direct) Editor: 69.1.8237 (1f0aea9) ``` Link to comment
Level 5* Metrodon 2,184 Posted June 14, 2019 Level 5* Share Posted June 14, 2019 On 6/12/2019 at 4:20 PM, Metrodon said: Always allow makes it go away for a while. The instructions that Nick posted above have made it at least appear to be fixed for me. Just came back to my machine after a few hours away and it was there again...appears not fixed for me. Link to comment
marvelway 8 Posted June 14, 2019 Share Posted June 14, 2019 On 6/13/2019 at 2:10 PM, DTLow said: By default, spotlight indexes the entire disk Exceptions can be applied as per the article at http://osxdaily.com/2011/12/30/exclude-drives-or-folders-from-spotlight-index-mac-os-x/ Do you perchance know where the Evernote database is located on MacOS? I googled and found this thread, but the instructions seem to be for an earlier version. I tried clicking `Evernote > About Evernote` while holding the OPT key, but all I see is the TOS. I do not see a link to `Open database folder`. In the past, I added `~/Library/Application Support/com.evernote.Evernote` to my Spotlight exceptions, and that worked for a while. But I think after an update, Evernote started reappearing in my Spotlight searches. And now I'm plagued with the periodic "EvernoteSpotlight wants to use your confidential information...." popup which I continue to deny. Link to comment
Level 5 PinkElephant 8,076 Posted June 14, 2019 Level 5 Share Posted June 14, 2019 On the Mac, the EN database rest in a folder structure. Basically one file per note or attachment. It is quite different to the Windows client where the data is comprised in one big file. You can still find the exact place under which these folders are to be found somewhere in the Mac client. My Mac is already down for the night, otherwise I would try to find it. I do not remember at the moment, but DTLow posted somewhere, somewhen here in the forum how to get to the path. How this will help to rid us from the EN-SPOTLIGHT-KEYCHAIN bug I do not see. Link to comment
Level 5* DTLow 5,736 Posted June 14, 2019 Level 5* Share Posted June 14, 2019 16 minutes ago, marvelway said: Do you perchance know where the Evernote database is located on MacOS? Holding down the option key, click Help > Troubleshooting > Open Database Folder 1 1 Link to comment
AdrianBrancato 6 Posted June 15, 2019 Share Posted June 15, 2019 I'm not having the problem, yet, on my iMac 2019 running Mojave 10.14.5 and EN Premium, 7.10. But, my other iMAC (Mid 2011) running High Sierra 10.13.6 started having the problem just this morning. Running EN Plus 7.10. Link to comment
rhworks 0 Posted June 15, 2019 Share Posted June 15, 2019 Encountering the same issue recently. Fwiw, I get the Keychain dialog on every wake-from-sleep... Glad to read that it's being tracked. Any confirmation that a clean install of the MacOS Evernote app resolves the problem? Link to comment
mraacep 11 Posted June 16, 2019 Share Posted June 16, 2019 Started having the problem yesterday. Hoping for a fix. Link to comment
MegTufano 0 Posted June 16, 2019 Share Posted June 16, 2019 I'm having the same problem. And it asks again even AFTER you say, "Always allow." Link to comment
GlennFleishman 0 Posted June 16, 2019 Share Posted June 16, 2019 Just started happening to me a few days ago and waiting for a bug fix here, too. I use a single account with Evernote, and have never had this problem in using the app in macOS (currently at latest Mojave version) before. Link to comment
bmwgeek 0 Posted June 17, 2019 Share Posted June 17, 2019 Really, Nick L.? You guide users to just accept it without explaining what the implications are for security? You could have explained what this dialog box is asking for. Should we not seek to have the least permissions possible, especially for an issue that appears to be a bug? I have dismissed the dialog box by clicking Deny repeatedly until the dialog box no longer presents. The easiest fix is to allow the access. Perhaps you could provide the instructions for how to remove the permission once Evernote resolves the bug. Link to comment
Yuli 0 Posted June 17, 2019 Share Posted June 17, 2019 Same here. I get the same pop-up also today for the first time. I'm using latest Mac Mojave 10.14.5 My desktop Evernote is also up to date, and I only have one Evernote account. Please advise on how to solve this. Thanks Link to comment
Yuli 0 Posted June 17, 2019 Share Posted June 17, 2019 Same here. I get the same pop-up also today for the first time. I'm using latest Mac Mojave 10.14.5 My desktop Evernote is also up to date, and I only have one Evernote account. Please advise on how to solve this. Thanks Link to comment
Level 5* DTLow 5,736 Posted June 17, 2019 Level 5* Share Posted June 17, 2019 Merged discussions for this topic Link to comment
loynis.armitage 8 Posted June 17, 2019 Share Posted June 17, 2019 I also have this problem. Latest version of Mojave. Link to comment
The Rich Brooks 0 Posted June 17, 2019 Share Posted June 17, 2019 Been dealing with this for a couple of weeks now. Evernote 7.10 Mac 10.14.4 Always allow works for about 3 minutes, Deny works for about 24 hours. Tried the terminal trick and that didn't work either. Link to comment
Nick L. 681 Posted June 17, 2019 Share Posted June 17, 2019 We've released Evernote for Mac 7.11 Beta 1 with the fix for this problem. If anyone wants to try it, please see the link below and let me know if you continue to run into this problem. 1 Link to comment
tuqqer 1 Posted June 17, 2019 Share Posted June 17, 2019 I completely fixed this issue plus the spinning wheels by: 1. Highlight All Notes, choose File: Export Notes... and creating a backup of the entire database. 2. Using the freeware AppCleaner (https://freemacsoft.net/appcleaner/), I completely deleted all files associated with Evernote. 3. Download a fresh copy of Evernote (I'm running Mac OS X 10.14.5), and Import the database file. Did this a couple weeks ago, and no more spinning wheels and no more request to Keychain sign-in. Link to comment
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