(Archived) Evernote Mac and Iphone Sync failure

[xexets 0]

Hello.

I have been having some issue for the past 24 hours:

I have the latest mac os x snow leo with the latest evernote, and the latest evernote for iphone on my iphone 4 with the latest ios4.

Now for the last 24 hours I am unable to sync.

On the Laptop client it outputs SYNCRONISATION FAILURE. This is the error in the activity log:

2010-08-23 15:41:47 0x1551dfd0 [ENSyncEngine] INFO: Contacting Evernote server...
2010-08-23 15:41:48 0x1551dfd0 [ENSyncEngine] INFO:   current update count: 1636
2010-08-23 15:41:48 0x1551dfd0 [ENSyncEngine] INFO: Updating local user info from server
2010-08-23 15:41:59 0x1551dfd0 [ENAppController] ERROR: EXCEPTION: EDAMSystemException(errorCode:4,message:"GenericJDBCException")
2010-08-23 15:41:59 0x1551dfd0 [ENSyncEngine] ERROR: Sync exception: EDAMSystemException(errorCode:4,message:"GenericJDBCException")
2010-08-23 15:41:59 0x1551dfd0 [ENSyncEngine] INFO: Sync complete.

I tried everything, including backing up the ENEX file, removing the Application Support Folder and .plist. Even starting Evernote from scratch gives me this error.

On the Iphone when I try to sync (I am on the same wifi, but I tried it with wifi off, only from the 3G network) it give me an UNKNOWN ERROR S4, this is the complete sync log from the Iphone:

2010-08-23 13:46:32.126 [lvl=2] -[ENSyncEngine _setupSyncLogger] ---------------------------------------------------
2010-08-23 13:46:32.275 [lvl=2] -[ENSyncEngine _syncStarted] Sync started.
2010-08-23 13:46:32.282 [lvl=2] -[ENSyncEngine _backgroundSync] Contacting Evernote server...
2010-08-23 13:46:34.124 [lvl=2] -[ENSyncEngine authenticateWithServer] Updating user info...
2010-08-23 13:46:34.154 [lvl=2] -[ENSyncEngine _syncServerChanges]   current update count: 1510
2010-08-23 13:46:45.133 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] exception=EDAMSystemException(errorCode:4,message:"GenericJDBCException")
2010-08-23 13:46:45.134 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] reason=unknown
2010-08-23 13:46:45.134 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackReturnAddresses=(0x313f4fc1 0x3302f8a5 0x70b2d 0x36151 0x99f9f 0x9b283 0x9c005 0x352d0c5c 0x352d1a3c 0x35275d89 0x3526efd4)
2010-08-23 13:46:45.135 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackSymbols=(
	0   CoreFoundation                      0x313f4fd3 __exceptionPreprocess + 114
	1   libobjc.A.dylib                     0x3302f8a5 objc_exception_throw + 24
	2   Evernote                            0x00070b2d -[EDAMNoteStoreClient recv_getSyncState] + 172
	3   Evernote                            0x00036151 -[EDAMNoteStoreClient getSyncState:] + 24
	4   Evernote                            0x00099f9f -[ENSyncEngine _syncServerChanges] + 386
	5   Evernote                            0x0009b283 -[ENSyncEngine _backgroundSync] + 578
	6   Evernote                            0x0009c005 __-[ENSyncEngine _startSyncBackgroundThread]_block_invoke_3 + 20
	7   libSystem.B.dylib                   0x352d0c5c _dispatch_call_block_and_release + 20
	8   libSystem.B.dylib                   0x352d1a3c _dispatch_worker_thread2 + 128
	9   libSystem.B.dylib                   0x35275d89 _pthread_wqthread + 264
	10  libSystem.B.dylib                   0x3526efd4 __stack_chk_fail + 4294967295
)
2010-08-23 13:46:45.257 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] osVersion: iPhone/iPhone OS (4.0.2)
2010-08-23 13:46:45.561 [lvl=2] -[ENSyncEngine _syncFinished] Sync complete.
2010-08-23 15:34:58.249 [lvl=2] -[ENSyncEngine _setupSyncLogger] ---------------------------------------------------
2010-08-23 15:34:58.392 [lvl=2] -[ENSyncEngine _syncStarted] Sync started.
2010-08-23 15:34:58.403 [lvl=2] -[ENSyncEngine _backgroundSync] Contacting Evernote server...
2010-08-23 15:34:59.984 [lvl=2] -[ENSyncEngine authenticateWithServer] Updating user info...
2010-08-23 15:35:00.016 [lvl=2] -[ENSyncEngine _syncServerChanges]   current update count: 1510
2010-08-23 15:35:10.834 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] exception=EDAMSystemException(errorCode:4,message:"GenericJDBCException")
2010-08-23 15:35:10.835 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] reason=unknown
2010-08-23 15:35:10.836 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackReturnAddresses=(0x313f4fc1 0x3302f8a5 0x70b2d 0x36151 0x99f9f 0x9b283 0x9c005 0x352d0c5c 0x352d1a3c 0x35275d89 0x3526efd4)
2010-08-23 15:35:10.837 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackSymbols=(
	0   CoreFoundation                      0x313f4fd3 __exceptionPreprocess + 114
	1   libobjc.A.dylib                     0x3302f8a5 objc_exception_throw + 24
	2   Evernote                            0x00070b2d -[EDAMNoteStoreClient recv_getSyncState] + 172
	3   Evernote                            0x00036151 -[EDAMNoteStoreClient getSyncState:] + 24
	4   Evernote                            0x00099f9f -[ENSyncEngine _syncServerChanges] + 386
	5   Evernote                            0x0009b283 -[ENSyncEngine _backgroundSync] + 578
	6   Evernote                            0x0009c005 __-[ENSyncEngine _startSyncBackgroundThread]_block_invoke_3 + 20
	7   libSystem.B.dylib                   0x352d0c5c _dispatch_call_block_and_release + 20
	8   libSystem.B.dylib                   0x352d1a3c _dispatch_worker_thread2 + 128
	9   libSystem.B.dylib                   0x35275d89 _pthread_wqthread + 264
	10  libSystem.B.dylib                   0x3526efd4 __stack_chk_fail + 4294967295
)
2010-08-23 15:35:10.960 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] osVersion: iPhone/iPhone OS (4.0.2)
2010-08-23 15:35:11.398 [lvl=2] -[ENSyncEngine _syncFinished] Sync complete.
2010-08-23 15:42:21.000 [lvl=2] -[ENSyncEngine _setupSyncLogger] ---------------------------------------------------
2010-08-23 15:42:21.144 [lvl=2] -[ENSyncEngine _syncStarted] Sync started.
2010-08-23 15:42:21.153 [lvl=2] -[ENSyncEngine _backgroundSync] Contacting Evernote server...
2010-08-23 15:42:22.673 [lvl=2] -[ENSyncEngine authenticateWithServer] Updating user info...
2010-08-23 15:42:22.705 [lvl=2] -[ENSyncEngine _syncServerChanges]   current update count: 1510
2010-08-23 15:42:33.806 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] exception=EDAMSystemException(errorCode:4,message:"GenericJDBCException")
2010-08-23 15:42:33.807 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] reason=unknown
2010-08-23 15:42:33.807 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackReturnAddresses=(0x313f4fc1 0x3302f8a5 0x70b2d 0x36151 0x99f9f 0x9b283 0x9c005 0x352d0c5c 0x352d1a3c 0x35275d89 0x3526efd4)
2010-08-23 15:42:33.808 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackSymbols=(
	0   CoreFoundation                      0x313f4fd3 __exceptionPreprocess + 114
	1   libobjc.A.dylib                     0x3302f8a5 objc_exception_throw + 24
	2   Evernote                            0x00070b2d -[EDAMNoteStoreClient recv_getSyncState] + 172
	3   Evernote                            0x00036151 -[EDAMNoteStoreClient getSyncState:] + 24
	4   Evernote                            0x00099f9f -[ENSyncEngine _syncServerChanges] + 386
	5   Evernote                            0x0009b283 -[ENSyncEngine _backgroundSync] + 578
	6   Evernote                            0x0009c005 __-[ENSyncEngine _startSyncBackgroundThread]_block_invoke_3 + 20
	7   libSystem.B.dylib                   0x352d0c5c _dispatch_call_block_and_release + 20
	8   libSystem.B.dylib                   0x352d1a3c _dispatch_worker_thread2 + 128
	9   libSystem.B.dylib                   0x35275d89 _pthread_wqthread + 264
	10  libSystem.B.dylib                   0x3526efd4 __stack_chk_fail + 4294967295
)
2010-08-23 15:42:33.832 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] osVersion: iPhone/iPhone OS (4.0.2)
2010-08-23 15:42:34.025 [lvl=2] -[ENSyncEngine _syncFinished] Sync complete.
2010-08-23 15:44:15.231 [lvl=2] -[ENSyncEngine _syncStarted] Sync started.
2010-08-23 15:44:15.234 [lvl=2] -[ENSyncEngine _backgroundSync] Contacting Evernote server...
2010-08-23 15:44:25.165 [lvl=2] -[ENSyncEngine authenticateWithServer] Updating user info...
2010-08-23 15:44:25.188 [lvl=2] -[ENSyncEngine _syncServerChanges]   current update count: 1510
2010-08-23 15:44:40.739 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] exception=EDAMSystemException(errorCode:4,message:"GenericJDBCException")
2010-08-23 15:44:40.741 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] reason=unknown
2010-08-23 15:44:40.752 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackReturnAddresses=(0x313f4fc1 0x3302f8a5 0x70b2d 0x36151 0x99f9f 0x9b283 0x9c005 0x352d0c5c 0x352d1a3c 0x35275d89 0x3526efd4)
2010-08-23 15:44:40.753 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] callStackSymbols=(
	0   CoreFoundation                      0x313f4fd3 __exceptionPreprocess + 114
	1   libobjc.A.dylib                     0x3302f8a5 objc_exception_throw + 24
	2   Evernote                            0x00070b2d -[EDAMNoteStoreClient recv_getSyncState] + 172
	3   Evernote                            0x00036151 -[EDAMNoteStoreClient getSyncState:] + 24
	4   Evernote                            0x00099f9f -[ENSyncEngine _syncServerChanges] + 386
	5   Evernote                            0x0009b283 -[ENSyncEngine _backgroundSync] + 578
	6   Evernote                            0x0009c005 __-[ENSyncEngine _startSyncBackgroundThread]_block_invoke_3 + 20
	7   libSystem.B.dylib                   0x352d0c5c _dispatch_call_block_and_release + 20
	8   libSystem.B.dylib                   0x352d1a3c _dispatch_worker_thread2 + 128
	9   libSystem.B.dylib                   0x35275d89 _pthread_wqthread + 264
	10  libSystem.B.dylib                   0x3526efd4 __stack_chk_fail + 4294967295
)
2010-08-23 15:44:40.799 [lvl=3] -[ENSyncEngine _handleEDAMCallException:] osVersion: iPhone/iPhone OS (4.0.2)
2010-08-23 15:44:40.879 [lvl=2] -[ENSyncEngine _syncFinished] Sync complete.

Finally, if I login to Evernote WEB, I can log in, I can change the settings, I can see the interface but I can't see any notes in there (and there are notes).

Please advise. I use Evernote for work and I need it synced urgently!

Many thanks!

[barrymcbride 10]

If nothing else, at least know you're not alone. I'm getting the same thing this morning. Evernote was working fine last night, but there's nothing on the status page:

http://status.evernote.com

- Barry

[ptsnorth 0]

I'll chime in and add my voice to this. Errors when trying to synch with Evernote service from an iMac or my iPhone, unable to access either of my Evernote notebooks via the web interface - they don't appear to exist.

[mihalik 0]

I'm having the same problem. I tried Mac, Web, and iPhone versions and all of them failed. I'm a bit worried about it not showing up as an issue on the status page.

[engberg 89]

We addressed an issue on one of our shards this morning at about 8am Pacific Time. If you're still having synchronization problems today, please open a support inquiry at the bottom of:

http://www.evernote.com/about/contact/support/

[xexets 0]

Thanks!

All works fine now.