Note Unavailable on Android Q beta

[aaronnuetzman 0]

I'm running the Android Q beta on my Pixel 2 and Evernote crashes whenever I attempt to add a new note.  I'm not having issues with any other apps.

[Scott T. 662]

Hi @aaronnuetzman. I checked and our Android team is aware of the issues with the Q beta and are actively investigating.

[attpreach 0]

Running Android Q on Pixel 3 XL. Getting "note is not available" when I try to open a note. I can create and save a note, but not reopen it. I have cleared cache and storage and uninstalled and reinstalled the program. Still doesn't work.

[aaronnuetzman 0]

Thanks Scott!

[Lee R 0]

Fingers crossed the issue will be fixed very soon

[evernotebetauser 0]

Evernote beta on Android Q beta. Camera crashes and cannot add files using attachment button when in evernote

 

thanks

[Scott T. 662]

Thanks @evernotebetauser. I have added your feedback to the ticket tracking the beta issues.

[Dib 0]

On a Pixel 2 XL.  Whenever I click on a note, it pops up 'This note is currently unavailable'

 

[Jdphoto 0]

Same issue here. 

[Nicc 0]

I'm getting no is unavailable on Android q as well. Please fix as Evernote is critical to my day today. Of course Android q is beta, but every other major app works almost perfectly on this beta, including most of the free Evernote alternatives *cough*

[gazumped 12,070]

Hi.  We're a -mainly- user supported forum,  so under-the-hood technical questions about a beta OS aren't easy to deal with here.  The Support team is available on https://help.evernote.com/hc/requests/new,  or https://twitter.com/evernotehelps if that link won't work for you. 

[Nicc 0]

So after 8 days we don't have a fix? Evernote is literally the only app I use that doesn't work on this beta. It's also the only app I pay for.

This will change if I don't have a working copy by Friday.

[gazumped 12,070]

2 hours ago, Nicc said:

after 8 days we don't have a fix?

Did you report it to Evernote?  Posting here might bring it to their attention eventually,  but a support request at least gets you a ticket number and a place in the 'fixme' queue - and you'll get some individual feedback.

[jefito 5,598]

25 minutes ago, gazumped said:

Did you report it to Evernote? 

Reported by @Scott T. above. They know about it, it's not fixed, but hey, Android Q is a beta. People who choose to use betas for critical workflows probably ought try a rethink....

[mdezrin 1]

As a non premium user, I cannot open an issue with Evernote. Given this is bug related to a beta, is there any other way to engage support?

Yes, I'm aware I'm using a beta so it is my issue but one I suspect Evernote wants to get ahead of at some point.

In the interim, the workaround is using your Chrome browser (set to "Desktop Site").

Thanks.

[Scott T. 662]

@mdezrin Though I'm not actually in customer support, I believe the discussion forums are currently intended to be the way in which free users can seek help for issues they are having, or to provide feedback to the Evernote team. I personally wish there were better ways, but I think it comes down to costs. Providing personalized customer support is expensive and due to the sheer size of our free user base, I believe it is cost-prohibitive at this moment. This approach is pretty standard across a lot of internet companies with very large, free customer bases.

I've been doing my best to try to get other employees engaged in the discussion boards. Several of our customer support members monitor the boards and respond or triage issues as necessary. But, I think it's invaluable for our non-customer support members to be engaged as well. The posts on here are a great insight into the issues and frustrations that our customers have. I've been able to quickly help address several issues people have run into that would have otherwise been overlooked.

I hope this information is helpful. Please continue to provide feedback and I'll do my best to help surface this information to our development teams, specifically the Android team for any beta issues you encounter.

[mdezrin 1]

Thanks. That is what I figured and understand, but wanted to make sure. I get that I'm free and therefore lower on the food chain. No issues on my end with Evernote. I was more trying to be helpful because I'd suspect the breadth of beta users is small. If you need to know, I'm on a Pixel 3.

I appreciate your help and feedback.

Have a great day.

[jefito 5,598]

27 minutes ago, Scott T. said:

I've been doing my best to try to get other employees engaged in the discussion boards. Several of our customer support members monitor the boards and respond or triage issues as necessary. But, I think it's invaluable for our non-customer support members to be engaged as well. The posts on here are a great insight into the issues and frustrations that our customers have. I've been able to quickly help address several issues people have run into that would have otherwise been overlooked.

Nice post. I can relate, and appreciate all Evernote engagement in the forums. Thanks.

[gazumped 12,070]

2 hours ago, jefito said:

Reported by @Scott T. above.

Note to self: I will read the thread history.  I will read the thread history.  I will read the thread history.  I will read the thread history.....  doh. 😉

[Dan Hotchkiss 8]

I just downloaded android Q beta 2 on my Pixel xp, and notes still show as unavailable. 

[Yngvar 4]

On 3/19/2019 at 5:21 AM, Scott T. said:

Thanks @evernotebetauser. I have added your feedback to the ticket tracking the beta issues.

 

On 3/15/2019 at 10:59 PM, Scott T. said:

Hi @aaronnuetzman. I checked and our Android team is aware of the issues with the Q beta and are actively investigating.

Evernote updated to version 8.9 (non-beta) last night, and this version seems to work well on my Google Pixel 3 XL running the latest Android Q beta. Thanks!

[mdezrin 1]

Yes, I just noticed this last night as well. Looks good so far.