Igr33tu 3 Posted March 17, 2019 Share Posted March 17, 2019 Hi everyone, I have been using Evernote for almost 9 years and recently I have encountered a problem that is disrupting my work process. Hope you guys can help: After the recent update, every search on android except for tags will not produce any results, instead the screen will constantly be at the green circle loading screen (attached photo). I have tried with clearing cache, clearing user data and even reinstalling the app but without results. I am experiencing that problem only on android, other platforms are working fine. My phone is BB Key2. Let me know if there is a fix for this. Thanks! Link to comment
Level 5* gazumped 11,652 Posted March 18, 2019 Level 5* Share Posted March 18, 2019 Hi. About the only suggestion I have is to sync / uninstall / power the device off and on / reinstall and try again... if that fails try the Support team who are available on https://help.evernote.com/hc/requests/new or https://twitter.com/evernotehelps if the support link won't work for you. Link to comment
Igr33tu 3 Posted March 19, 2019 Author Share Posted March 19, 2019 Thank you for the reply. I have tried that but still not working. I deleted and went back to normal version from beta and it worked for like a day and then when the app updated, the search broke again. Link to comment
Level 5 Dave-in-Decatur 3,938 Posted March 19, 2019 Level 5 Share Posted March 19, 2019 @Igr33tu, this sounds like an issue that may be beyond the user-to-user forums. Since you're a Premium subscriber, it might be best to create a support ticket: https://help.evernote.com/hc/en-us/requests/new. Link to comment
Level 5* gazumped 11,652 Posted March 19, 2019 Level 5* Share Posted March 19, 2019 Meanwhile, this link will take you to instructions to leave the beta track - https://help.evernote.com/hc/en-us/articles/115012981847-How-to-join-the-Evernote-for-Android-beta-program Link to comment
John in Michigan USA 129 Posted April 6, 2019 Share Posted April 6, 2019 Me too. I followed the instructions and left the Beta program months ago, yet somehow auto-update keeps handing me Beta software. This has happened on my new phone and my old tablet. I now have zero (0) mobile devices on which I can use Evernote effectively. Link to comment
rimboma 36 Posted April 10, 2019 Share Posted April 10, 2019 5 hours ago, Vrykolas said: I've never used Android Beta. I currently use Android v8.9. I had this problem and seemed to fix it (at least for now) by going to Android Evernote app: Go to menu -> Settings Go to Search and Storage Click 'clear local search history' and 'clear cache' Then testing search worked great! This didn't work for me. Link to comment
John in Michigan USA 129 Posted April 11, 2019 Share Posted April 11, 2019 @rimboma After today's auto-update from G Play Store, which didn't help my Pixel 2 XL, I tried @Vrykolas tip . Didn't help. Thanks anyways. Link to comment
Lexbrkly 17 Posted April 11, 2019 Share Posted April 11, 2019 2 hours ago, John in Michigan USA said: @rimboma After today's auto-update from G Play Store, which didn't help my Pixel 2 XL, I tried @Vrykolas tip . Didn't help. Thanks anyways. Update didn't help. Workaround by @Vrykolas(thanks for your help) doesn't work for me either. Evernote told me they know the issue and will fix it 'in an upcoming version' Cheers Alex (maybe the multiple threads on this topic should be merged?) Link to comment
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