Delling Brooks 1 Posted March 6, 2019 Share Posted March 6, 2019 I've tried both the web and on my phone. Every time I try to send an email to support I get logged out! I'm paying for premium. 1 Link to comment
0 Level 5* DTLow 5,728 Posted March 6, 2019 Level 5* Share Posted March 6, 2019 See https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ Link to comment
0 Keith Davis 0 Posted March 6, 2019 Share Posted March 6, 2019 45 minutes ago, DTLow said: See https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ I'm having the same problem and this link does not help. That post is almost a year old, and in it is a link to contact Shane D. directly, but that link does not work either!!! Link to comment
0 Level 5* DTLow 5,728 Posted March 6, 2019 Level 5* Share Posted March 6, 2019 @Shane D. Can youu assist? 1 Link to comment
0 Level 5 Shane D. 1,810 Posted March 6, 2019 Level 5 Share Posted March 6, 2019 @DTLow Thanks for looping me in. @Delling Brooks @Keith Davis I've applied some updates to your accounts that will hopefully fix the issue. Please retry opening a support ticket, and let me know if you're still being automatically logged out. As always, feel free to reach out to me via DM if you have any specific questions! 1 1 Link to comment
0 Delling Brooks 1 Posted March 6, 2019 Author Share Posted March 6, 2019 How do I DM you? Link to comment
0 Keith Davis 0 Posted March 6, 2019 Share Posted March 6, 2019 28 minutes ago, Shane D. said: @DTLow Thanks for looping me in. @Delling Brooks @Keith Davis I've applied some updates to your accounts that will hopefully fix the issue. Please retry opening a support ticket, and let me know if you're still being automatically logged out. As always, feel free to reach out to me via DM if you have any specific questions! Yep, that worked. Link to comment
0 Delling Brooks 1 Posted March 6, 2019 Author Share Posted March 6, 2019 Still doesn't work for me. Link to comment
0 Level 5 Shane D. 1,810 Posted March 6, 2019 Level 5 Share Posted March 6, 2019 @Keith Davis Great to hear! @Delling Brooks I'm sending you a direct message. You should be able to see that message by clicking on the 'envelope' icon in the top right hand corner of the screen at the top of the page. 1 Link to comment
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Delling Brooks 1
I've tried both the web and on my phone. Every time I try to send an email to support I get logged out! I'm paying for premium.
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