Can't send an email to support...

[Delling Brooks 1]

I've tried both the web and on my phone.  Every time I try to send an email to support I get logged out!  I'm paying for premium.  

[DTLow 5,744]

See

https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

[Keith Davis 0]

45 minutes ago, DTLow said:

See

https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/

I'm having the same problem and this link does not help. That post is almost a year old, and in it is a link to contact Shane D. directly, but that link does not work either!!!

 

[DTLow 5,744]

@Shane D.    Can youu assist?

[Shane D. 1,826]

@DTLow Thanks for looping me in.

@Delling Brooks @Keith Davis I've applied some updates to your accounts that will hopefully fix the issue. Please retry opening a support ticket, and let me know if you're still being automatically logged out.

As always, feel free to reach out to me via DM if you have any specific questions!

 

[Delling Brooks 1]

How do I DM you? 

[Keith Davis 0]

28 minutes ago, Shane D. said:

@DTLow Thanks for looping me in.

@Delling Brooks @Keith Davis I've applied some updates to your accounts that will hopefully fix the issue. Please retry opening a support ticket, and let me know if you're still being automatically logged out.

As always, feel free to reach out to me via DM if you have any specific questions!

 

Yep, that worked.

[Delling Brooks 1]

Still doesn't work for me.  

[Shane D. 1,826]

@Keith Davis Great to hear!

@Delling Brooks I'm sending you a direct message. You should be able to see that message by clicking on the 'envelope' icon in the top right hand corner of the screen at the top of the page.