Can't access Evernote or Customer Support: Automatically logged/kicked out when I try to sign-in to Evernote or open a support ticket

[Dr RJ 2]

Shane,

I am getting kicked out when I try to access Evernote Customer Support.

'm enocuntering two major issues with my Evernote.

 

1. Your support link on evernote.com is not working properly.  

a. I click CONTACT SUPPORT from my admin panel

b. I log in with my username (DrRJ) and password

c. I get dropped to this page:  https://evernote.com/logged-out/?logout&uid=1132921 and told "YOU HAVE BEEN LOGGED OUT OF EVERNOTE.

d.  I repeat an endless loop by clicking on the support link at the bottom of the page
NOTE: I FIRST REPORTED THIS ISSUE TO EVERNOTE ON  Tue, Jul 3, 2018, 1:39 PM.  E-I-G-H-T  M-O-N-T-H-S AGO !!!!!

 

 

2. Your search functionality is not working properly and delivering unexpected results.

a. I enter a search term in the search box.   "india"

b. Results do not have the search term

[PinkElephant 5,578]

Hello, I do not know whether this got through to Shane. If not, send him a direct message (envelope beside the bell, top of page to the right). He might not read all the posts all day long, and find this by accident.

[Dr RJ 2]

Thanks, He's actually sent me an email.  I appreciate your help.

[PinkElephant 5,578]

You are welcome.

Regarding the frequency of this post , I sometimes wonder whether the customer service has a sort of panic routine kicking in when there are more than x-hundred Tickets open  and 😱 for attention. I would not blame them, this job is not easy - even when we pay to be listened if needed.