Jump to content
We apologize for the inconvenience, but chat support is currently unavailable. Please feel free to submit an email ticket or reach out at discussion.evernote.com. Thank you for understanding. ×

Can't access Evernote or Customer Support: Automatically logged/kicked out when I try to sign-in to Evernote or open a support ticket


Recommended Posts

Shane,

I am getting kicked out when I try to access Evernote Customer Support.

'm enocuntering two major issues with my Evernote.
 
1. Your support link on evernote.com is not working properly.  
a. I click CONTACT SUPPORT from my admin panel
b. I log in with my username (DrRJ) and password
c. I get dropped to this page:  https://evernote.com/logged-out/?logout&uid=1132921 and told "YOU HAVE BEEN LOGGED OUT OF EVERNOTE.
d.  I repeat an endless loop by clicking on the support link at the bottom of the page
NOTE: I FIRST REPORTED THIS ISSUE TO EVERNOTE ON  Tue, Jul 3, 2018, 1:39 PM.  E-I-G-H-T  M-O-N-T-H-S AGO !!!!!
 
 
2. Your search functionality is not working properly and delivering unexpected results.
a. I enter a search term in the search box.   "india"
b. Results do not have the search term
image.png
Link to post
  • Level 5

Hello, I do not know whether this got through to Shane. If not, send him a direct message (envelope beside the bell, top of page to the right). He might not read all the posts all day long, and find this by accident.

Link to post
  • Level 5

You are welcome.

Regarding the frequency of this post , I sometimes wonder whether the customer service has a sort of panic routine kicking in when there are more than x-hundred Tickets open  and 😱 for attention. I would not blame them, this job is not easy - even when we pay to be listened if needed.

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...