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Unable to see notes. Appearance of black screen.


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Thanks for this report. Please try these steps to fix this issue:

Select File > Exit to close Evernote
Open the task manager to confirm Evernote is not running as a background process (select "Evernote and End task")
Open 'regedit' (Windows key + R, then type regedit)
Expand the HKEY_CURRENT_USER folder
Expand the "Software" folder
Expand the Evernote Folder
Click on the second "Evernote folder" so that a list of Values displays on the right
Right-Click "EnableHardwareAcceleration"
Select "Modify"
Set Hexidecimal Value to "0"
Select File>Exit to exit the Registry Editor
Reopen Evernote
Please let me know if the issue continues after completing the steps above. Thanks!

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  • Evernote Employee
12 hours ago, jackson.misa-taskus@everno said:

Thanks for this report. Please try these steps to fix this issue:

Much easier: Tools -> Options, On the General page, uncheck 'Enable Hardware Acceleration'

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1535595409_evernglitch001.JPG.1bc45673596ae50d15d0c7cda9ce12e6.JPG

 

Same issue:

 

13 hours ago, jackson.misa-taskus@everno said:

Thanks for this report. Please try these steps to fix this issue:

Select File > Exit to close Evernote
Open the task manager to confirm Evernote is not running as a background process (select "Evernote and End task")
Open 'regedit' (Windows key + R, then type regedit)
Expand the HKEY_CURRENT_USER folder
Expand the "Software" folder
Expand the Evernote Folder
Click on the second "Evernote folder" so that a list of Values displays on the right
Right-Click "EnableHardwareAcceleration"
Select "Modify"
Set Hexidecimal Value to "0"
Select File>Exit to exit the Registry Editor
Reopen Evernote
Please let me know if the issue continues after completing the steps above. Thanks!

Fixed.

Update urgently needed and much appreciated.

 

 

Edited by olorou
edited image
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  • 2 weeks later...

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