Email to Evernote failing

[jgcordes 4]

Moderately often I use the special email to Evernote capability [I'm on Windows 10, Evernote 6.16.4.8094 - the latest, as far as I know]. Today I have tried 3 times to send to my evernote email account and it has not shown up, either locally or on the web. I'm on a paid Evernote account.

Is anyone else experiencing this? Or know of a fix?

 

 Thanks

 John

 

 

[DTLow 4,754]

It's not a feaure I use but I just tested.  It was successful, with little delay
Note - It's a server function; internet access is required along with sync

[jgcordes 4]

Thanks for checking. Your success inspired me to try again with two different messages. The one I have been trying to get through still doesn't appear, but it has worked OK with the 2nd message. I'll workaround this for now by creating a new note and using copy/paste. There's absolutely nothing 'strange' about the 1st note - no reason at all that I can see why it should be rejected.

 

[hpuype 29]

I have the same problem. Certain emails that I wish to forward, never arrive. But others can be sent without problems.
 

[DebR 0]

I find this to be a problem at times too. It's not always reliable. I have a Mac an iPhone, and an iPad pro, and use Evernote on all of them. I love Evernote!

[Shane D. 1,051]

@DebR @hpuype @jgcordes

Thank you for reaching out!

While you should be able to freely email notes into your Evernote Account with your Premium Subscription, there are some limitations.

First, there is a limit of 200 emails per day that can be emailed into an Evernote Account for Plus/Premium users. (Generally, users don't encounter this issue unless they are using some sort of auto-forwarding that sends a high volume of emails into their Evernote Account an a daily basis)

Next, there is the note size limit of 50 mb for Plus users, and 200 mb for Premium users. Meaning, if the size of the email that is being sent to the Evernote Account exceeds those limits, the emailed note cannot be created.

Also, there is the email client size limit, which varies per email client. For example, Gmail has a 25 mb limit on attachments. If you are exceeding that limit, then the email will not be successfully sent to the Evernote service, and will not appear as a note in your Evernote Account.

Please check to see that the emails you're sending meet these criteria, and certainly let me know if you're still encountering issues or have any questions!

 

[jgcordes 4]

In my case, I might send an email (possibly two) once every few weeks. They would be very small texts -- under 50 KB for sure. I do not know of any reason for these to be rejected. The email messages I do send to Evernote are to do with genealogy.

 

[gleech 0]

I am having a similar issue. I regularly send email to Evernote notebooks. But for some reason, now only some emails are correctly sent to the Notebook designated in the Subject Line (@notebook name). Others go to my default notebook. I'm a premium user. This has not been a problem before, and now it is a persistent issue. I use Spaces, and I had a tech tell that the email function won't work for notebooks in Spaces, but it was working fine before last week. Frustrating and I may have to use a different service as I cannot afford to send and reorganize every day.

[Shane D. 1,051]

@jgcordes Is this basic text? Does it contain any html/code elements within it?

@gleech In your Evernote Personal Settings, do you have 'auto-filing' enabled? 

[jgcordes 4]

It's rare to come across an email message with no HTML these days. I cannot now say for sure what was in the messages which did not come through to Evernote. I did send a message to Evernote today which came through fine -- it was in plain text as I recall. 

 

 

[Shane D. 1,051]

Understood, and thank you for letting me know.

@jgcordes In your Evernote Personal Settings, do you have 'auto-filing' enabled also? 

[jgcordes 4]

Yes, auto-filing is enabled in my account.

[Shane D. 1,051]

Understood and thanks for checking.

Do you have a copy of one of the emails that did not generate a note properly?

If yes, could you try disabling 'auto-filing', then retry sending that email and see if the issue still occurs?

[jgcordes 4]

I don't know exactly which email(s) failed when I wrote about the problem on 19 Dec 2018. I have just tried 3 candidate messages, mailing again to my Evernote account (w/out changing my settings) -- all of them have appeared! So unless I can think of, or remember, something else I have to give up trying for now.

 

[hpuype 29]

On 1/3/2019 at 5:28 PM, Shane D. said:

@DebR @hpuype @jgcordes

Thank you for reaching out!

While you should be able to freely email notes into your Evernote Account with your Premium Subscription, there are some limitations.

I am a premium user.
I only send a few emails maximum per day.
These are small email messages, not even 1 mb.
And yes, still having this problem.

Kind regards,

Hans

[clifster 0]

Is Evernote basic no longer allowing email to notes? I keep getting the error below in reply to emails I send to my unique Evernote email address which states I’ve hit a 5 email limit, even though I only have one email registered to my account. I’ve reset that email-to address and the error repeats. 

How do I fix this?

 

Save more emails to Evernote

We see you’ve discovered the value of collecting important emails with your notes for future reference.  Your Evernote Basic plan lets you try out this feature by saving up to five emails. You’ve reached that number, but upgrading your account will let you forward as many emails into Evernote as you like.

[DTLow 4,754]

14 hours ago, clifster said:

Is Evernote basic no longer allowing email to notes?

Yes, Basic users can try the email feature for up-to 5 times.  After that, the feature is disabled

>even though I only have one email registered to my account. I’ve reset that email-to address and the error repeats

Your account is limited to 5 times.  It doesn't matter what email address you're using

[s2sailor 943]

15 hours ago, clifster said:

How do I fix this?

Sign up for Premium 😀

I believe this change took place a few years ago.  You get the 5 to test drive the feature but that is it.

[clifster 0]

23 minutes ago, s2sailor said:

Sign up for Premium 😀

I believe this change took place a few years ago.  You get the 5 to test drive the feature but that is it.

That’s the difference. I read 5 emails as meaning 5 separate email-to addresses not 5 total emails to test what is clearly now a pay-for service. 

[Piyush Raj 0]

Same thing is happening with me.