Agrzybianek 1 Posted December 8, 2018 Share Posted December 8, 2018 So I purchased my Evernote subscription through iTunes and it went just fine, next month I got an email saying that it could not renew for some reason. I contacted iTunes and they said that everything went through smoothly on their end. They canceled the subscription and told me to renew it. I just renewed it and once again, it’s not showing up on my purchase history in my billing information on Evernote. It is however showing up on my iTunes account. Can someone help me figure this out? Thanks! Link to comment
Level 5* DTLow 5,736 Posted December 8, 2018 Level 5* Share Posted December 8, 2018 You can contact Evernote support at https://www.evernote.com/SupportLogin.action My preference is to process my subscription directly with Evernote, instead of a third party. Link to comment
Level 5 Featured Comment Shane D. 1,818 Posted December 10, 2018 Level 5 Featured Comment Share Posted December 10, 2018 @Agrzybianek Thank you for reaching out! In this case, you'll need to open a support ticket as our support staff are the only ones with the access to the tools necessary to address the payment issue. To expedite the ticket as quickly as possible, I suggest following these best practices: Feel free to reach out to me via DM if you have any other questions/concerns! Link to comment
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