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How do I troubleshoot search functionality issues? (Windows)

Shane D.

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Hi All,
We occasionally receive reports from users that their search functionality isn’t working properly when searching for content inside of Evernote.
If the problem is searching content within Evernote for Windows, please try the following:
DISCLAIMER: BE CAREFUL! This process requires accessing items from the Evernote for Windows debug menu. Selecting the wrong item from the debug menu may cause irreparable damage to your Evernote Account. If you do not feel comfortable executing these steps yourself, or if you have questions, please open a support ticket, or contact Shane D. directly via DM before proceeding.
  1. Please visit the Evernote Web Client using a web browser on a desktop computer and verify searching in Evernote Web is working as expected.
  2. If search in Evernote Web works as expected, then rebuild the search index in the Windows client by:
    1. Hold down the CTRL key on your keyboard
    2. Click on Help in the menu bar
    3. Scroll down to Troubleshooting
    4. Select Recreate Full Text Search Index if the problem is related to searching content inside Evernote
    5. Select Recreate Type Ahead Search Index if the problem is related search terms not auto-populating when you begin typing a word/phrase
  3.  If none of these suggestions help, please contact us. It's helpful to include the following in your ticket submission: 
  • A copy of your activity log
  • If searching for a specific note, provide an exported copy of that note for us to analyze
  • A description of what is happening
  • A list of all the steps you took before you contacted Evernote Support


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