Email a Note rejecting but I should be allowed 5 - unable to email support?

[dianaupnorth 0]

I recently downgraded from a paid to free member.  I emailed a single note and confirmed there were no note additions in 2 days.  It was rejected claiming I'd reached my max of 5.  I went through the support loop several times and there is no way for me to contact support as a free member.  I keep looping through the help articles.

How do i contact support as a free user when it's rejecting my email?  Or, is it accurate to say I am no allowed to get support as a downgraded member?

"

Your Evernote Basic plan lets you try out this feature by saving up to five emails. You’ve reached that number, but upgrading your account will let you forward as many emails into Evernote as you like.

[DTLow 5,721]

1 hour ago, dianaupnorth said:

How do i contact support as a free user

All accounts can contact Support on Twitter @evernotehelps  

>>Appreciated but Is that the official way?  A public forum on another platform?

There is an alternative on a dedicated private platform but there are increased costs and most users are unwilling to pay (paid account)

[dianaupnorth 0]

Appreciated but Is that the official way?  A public forum on another platform?