skwinwin 1 Posted November 3, 2018 Share Posted November 3, 2018 It's been around a week when I tried to log into my Web Client, it just gives me "Sorry, we're having some trouble loading Evernote Web.Try reloading the page.". My Evernote app is fine on iPhone but the web client on Chrome keeps giving this message. I tried Firefox, it is even worse and gave me a blank, not loading into my notes at all. Using web client cause I can't install softwares in my company laptop... Any ideas? Link to comment
Level 5* gazumped 12,059 Posted November 6, 2018 Level 5* Share Posted November 6, 2018 Hi. Is this problem only happening on a business network? Your firm's firewall may have blocked connections that Evernote needs to sync data. Link to comment
skwinwin 1 Posted November 11, 2018 Author Share Posted November 11, 2018 在 2018/11/6 在 AM10點15分, gazumped說: Hi. Is this problem only happening on a business network? Your firm's firewall may have blocked connections that Evernote needs to sync data. This happens to both my home network and office network. 1 Link to comment
Level 5* gazumped 12,059 Posted November 13, 2018 Level 5* Share Posted November 13, 2018 Hmmn. Can you use any other browsers on your work computer - Vivaldi forinstance? Link to comment
Pritchett4 2 Posted November 13, 2018 Share Posted November 13, 2018 I have also been having difficulty logging into web client from Chromebook (so limited to Chrome). There is a significant delay in loading Evernote. Had a presentation to make last evening and just couldn't get it to load. Had to go to plan B. Eventually it did come up. Used to be able to bring it up pretty quickly. Link to comment
Uthalex 0 Posted November 14, 2018 Share Posted November 14, 2018 I've been having the same issue on multiple browsers (IE11, Chrome newest version, W7 OS). Turns out it works just fine when not on a corporate network. Link to comment
Pritchett4 2 Posted November 14, 2018 Share Posted November 14, 2018 Of course I have tried reloading the page ... a number of times. Just sits and says "waiting for www.evernote.com. Doesn't make any difference on what network. Link to comment
PrestonOde 1 Posted November 16, 2018 Share Posted November 16, 2018 I have the same issue, not using at work but at home, it will not load the new interface, I did upgrade my Google Chrome to the latest build and still it does not matter. I also tried with firefox but it will not load. Issue is I have a meeting in one hour. Also I can't seem to share my notes? I had them in a stack but then placed them out. I then invited some friends to these notes but they do not see anything, just a note from months ago. 1 Link to comment
AR18 0 Posted November 28, 2018 Share Posted November 28, 2018 Same issue here. I have tried this over a few days...no resolution in sight. Please help! Link to comment
spaea 0 Posted December 12, 2018 Share Posted December 12, 2018 I'm still getting the same error message. I tried chatting with customer service on twitter and they told me to clear browsing cache and cookies, but that didn't help. Link to comment
Pituch 0 Posted December 30, 2018 Share Posted December 30, 2018 I had this same issue and tried clearing browser cache, history, cookies with not result. Finally I realized I had a link to Evernote in my open "on Startup" settings in chrome. I think this link must have been old. I removed it and relogged in to evernote.com and setup a new link for my "on startup" settings. Everything seems to be working now. Link to comment
Novak 0 Posted January 5, 2019 Share Posted January 5, 2019 This has now been happening for at least two months according to the comments here. It is still happening. So when exactly is this going to be fixed? Link to comment
Level 5* gazumped 12,059 Posted January 7, 2019 Level 5* Share Posted January 7, 2019 On 1/5/2019 at 4:56 AM, Novak said: So when exactly is this going to be fixed? Hi. I'd guess that's an impossible question for Evernote to answer given that it seems to affect different hardware, operating systems and browsers. This is not happening for me. If everyone suffering from it submits a support request by whatever channel is available the company can 1) collect useful data on where and how this happens and 2) get some idea of how many users are affected. Subscribers please start here, and Basic users here Link to comment
bbyparit 0 Posted June 9, 2019 Share Posted June 9, 2019 Been happening to me for a few months as well. Tried all the cache tricks etc. My phone app has no problem.. just my PC. Link to comment
sonnywilson@totalrod.com 0 Posted July 9, 2019 Share Posted July 9, 2019 1. I'm having the same problem with the page loading. 2. After I get it to load, it does not display all of my notes. It says I only have one note, but I have many more notes than that. Both of these issues happen with Chrome, Firefox, and IE. However, I don't have any issues with the android app or the desktop app - these both load fine and show all of my notes. Link to comment
BuyRock 0 Posted September 4, 2019 Share Posted September 4, 2019 Never had an issue until yesterday. Simply does not reload. "Sorry, we're having some trouble loading Evernote Web.Try reloading the page." Tried different browsers, clearing everything on chrome history including cache..........NOTHING WORKS! Link to comment
Level 5* gazumped 12,059 Posted September 5, 2019 Level 5* Share Posted September 5, 2019 The latest version of Evernote web doesn't seem to play well with some browsers. I've had it load very slowly, but not to the extent of that error. What browsers have you tried and what OS is the local desktop running? Link to comment
BuyRock 0 Posted September 5, 2019 Share Posted September 5, 2019 We have use this Chrome browser with Evernote for over two years and have had no issues. Maybe an windows update changed messed it up. We also tried Microsoft Edge and got the same result. Using windows 10. Link to comment
Level 5* gazumped 12,059 Posted September 5, 2019 Level 5* Share Posted September 5, 2019 You could try Firefox (non-chrome) or Vivaldi / Brave (Chrome-clones) for options, plus variations on deleting your browsing history / cookies (beware - loses website connections and settings) or creating a new profile in your existing browser. Link to comment
BuyRock 0 Posted September 7, 2019 Share Posted September 7, 2019 We now have found the issue. Apparently the ne $900 HP we purchase has very little storage space. DropBox files clogged the drive up enough that it would not be able to save anything new including anything from EverNote, there for EverNote would not display. Link to comment
LosManos... 0 Posted November 18, 2019 Share Posted November 18, 2019 For information: From about 2 weeks back (3?(vacation)) I can run the web in Chromium but not Firefox. I have not tried any other. Operating system is WIndows10prof. Firefox stops at "Loading..." I have disabled Ghostery. Link to comment
Level 5* gazumped 12,059 Posted November 18, 2019 Level 5* Share Posted November 18, 2019 4 hours ago, LosManos... said: For information: From about 2 weeks back (3?(vacation)) I can run the web in Chromium but not Firefox. I have not tried any other. Operating system is WIndows10prof. Firefox stops at "Loading..." I have disabled Ghostery. Hi. Firefox & Chrome load updates invisibly as they are available, so presumably this is something to do with the latest changes - though I currently run Firefox 70.0.1 64-bit on Win 10 - and it displays Evernote Web, though it takes a little while to load. Any chance you can use the installed Evernote desktop? If not (and you have the space) Brave / Vivaldi / Opera / Chrome are all good options to run Evernote web... they're all simple installs, plus a quick reassign in Settings for 'default browser'. Link to comment
Shiva 0 Posted November 18, 2019 Share Posted November 18, 2019 I think I might have figured this one out. The problem seems to present itself when my C: drive (where chrome stores data) is full. My OS updated yesterday and I started having this problem then. After deleting all the update logs and temp files I freed up 24GB of space. (I know right!) Refreshed the webpage and it worked. Link to comment
LosManos... 0 Posted November 19, 2019 Share Posted November 19, 2019 I am a dev so I can manage. But thanks anyway. It was for your knowledge I reported. I have a pretty standard installation since I have opted to run everything development on virtual machines. So I have no MSOffice (except the bloat comes almost-installed wit a Dell), no dev tools (except vscode), very little really. The only thing I have that stands out is Ghostery but I tried disabling it but to no avail. The green progress bar does not show at all. Update: 5h after writing the above sentence the bar was visible and had made 80% of the screen. I tried disabling Ghostery and removing all cookies and localdb but to no avail. Local VM with FF loads Evernote. I tried opening Evernote in private mode in FF and it does work. Alas Evernote works on Firefox/Win10 but on my machine Evernote has set a setting somewhere (cooke, localdb, what'sleft?) that stops Evernote from loading. FWIW Link to comment
Pritchett4 2 Posted November 19, 2019 Share Posted November 19, 2019 If you hit "reload" button a bunch of times it seems to eventually pull up Evernote in Chrome - at least that has worked most of the time for me. Link to comment
Iscritto66 0 Posted December 2, 2019 Share Posted December 2, 2019 Evernote Web App works approximately 50% of the time on both Chrome and Opera. The Android App and the Desktop app, they work perfectly.. The error is "Sorry, we're having some trouble loading Evernote Web.Try reloading the page." Link to comment
Iscritto66 0 Posted December 2, 2019 Share Posted December 2, 2019 On 11/11/2018 at 7:03 AM, skwinwin said: This happens to both my home network and office network. Same with me. Android and the Desktop version they do work well, instead. Link to comment
Level 5* gazumped 12,059 Posted December 3, 2019 Level 5* Share Posted December 3, 2019 Hi. What sort of network connection do you have? Link to comment
Level 5 Dave-in-Decatur 4,006 Posted December 5, 2019 Level 5 Share Posted December 5, 2019 On 12/2/2019 at 4:41 AM, Iscritto66 said: Evernote Web App works approximately 50% of the time on both Chrome and Opera. The Android App and the Desktop app, they work perfectly.. The error is "Sorry, we're having some trouble loading Evernote Web.Try reloading the page." Hi, and welcome to the forums. I can't speak to Chrome, but I use the Web beta version in Opera all the time. Besides network connection, which version of the Web interface to Evernote are you using: beta, classic, or "previous"? If you're using beta or classic, it will say that in the bottom right of the screen. If you're using the "previous" version, there will be no beta/classic bottom at bottom right. Link to comment
joaoborgesbr 0 Posted December 10, 2019 Share Posted December 10, 2019 Tive o mesmo problema e demorei para descobrir. Aqui no meu pc o problema ocorre toda vez que meu hd esta com pouco espaço de armazenamento. Percebi que outras pessoas tambem relataram o mesmo problema. Portanto, toda vez que acontece isto, eu apago alguns arquivos desnecessários no HD e o Evernote Web volta a carregar. Link to comment
Groove 1 Posted April 29, 2020 Share Posted April 29, 2020 I have had the same issue for several days now. I can't login with my laptop using Chrome or Firefox. However, I can login if I use a proxy server or the mobile app. Therefore, my guess is that my IP is being blocked by a firewall on Evernote's end. Assuming I am correct, how do I get unblocked? Link to comment
Level 5* gazumped 12,059 Posted April 29, 2020 Level 5* Share Posted April 29, 2020 14 hours ago, Groove said: I have had the same issue for several days now. I can't login with my laptop using Chrome or Firefox. However, I can login if I use a proxy server or the mobile app. Therefore, my guess is that my IP is being blocked by a firewall on Evernote's end. Assuming I am correct, how do I get unblocked? Hi. We're a predominantly user-supported forum, so you'd have to contact Evernote support. There's a Facebook community, or Twitter @EvernoteHelps. Please let us know what happens! 1 Link to comment
Groove 1 Posted April 30, 2020 Share Posted April 30, 2020 Thanks for the advice @gazumped 😀 I have just messaged them on Facebook and will post the outcome here. 1 Link to comment
hung@nanado.page 0 Posted May 11, 2020 Share Posted May 11, 2020 I have the same problem "Sorry, we're having some trouble loading Evernote Web.Try reloading the page." I try refesh F5 is always error with my account business anh also my personal account, can not login on my broswer (any chrome, firefox, IE,...) Link to comment
felntc 0 Posted July 5, 2020 Share Posted July 5, 2020 I had the same problem on chrome browser. There was no point in trying to delete the cache or anything else. If you use the Adblocker, disable it on the evernote page. In my case, this solved the problem. Link to comment
carl_rajoo 0 Posted October 30, 2020 Share Posted October 30, 2020 Same problem. and Evernote is not replying to me. Link to comment
Level 5* gazumped 12,059 Posted October 31, 2020 Level 5* Share Posted October 31, 2020 On 10/30/2020 at 6:13 AM, carl_rajoo said: Same problem. and Evernote is not replying to me. Different reason if you're using the new v10 Evernote web - I'm trying to connect in Windows 10 from Brave (Chrome) and after a long loading time I get the error message. Confusingly on the same network, using the same browser on a Linux laptop I can load and see Evernote web just fine. Not suggesting you change OS, but maybe clearing caches and disabling ad-blockers will help? EDIT: Oh, and - https://discussion.evernote.com/forums/topic/130306-longer-than-expected-wait-times-for-support-requests/ Link to comment
Cartelera 1 Posted November 3, 2020 Share Posted November 3, 2020 @gazumped This works. In my case, I was using Evernote Chrome webapp. The reload error starated when I clipped a pdf in another tab. I cleared "cookies and browsing" and then logged in from the start again. It is up and running now :) 1 Link to comment
twf 4 Posted November 11, 2020 Share Posted November 11, 2020 Could not load Evernote Web for the past 24 hours. But I cleared cookies and now it loaded. This is really frustrating Evernote! Link to comment
twf 4 Posted November 11, 2020 Share Posted November 11, 2020 Back again -- the Web version stopped working on Chrome after 1/2 hour. I've tried both Safari and Firefox -- none load. I either get a white screen with no successful load or an error message pop up saying that it is "getting back to work again" with an Evernote spinning swoosh, but it never loads. I cannot be clearing cookies every 1/2 hour to keep this program in the Cloud from crashing. Any insights? Link to comment
Greggles 2 Posted December 24, 2020 Share Posted December 24, 2020 Great - EverCrap does it again. Uninstalled the Win 10 desktop app after V10 render it unusable due to slow speed. Now can't use the Web version all week on either Edge, Firerfox or Chrome with the same problem as above. What exactly am I paying for? Link to comment
Level 5* gazumped 12,059 Posted December 24, 2020 Level 5* Share Posted December 24, 2020 6 hours ago, Greggles said: What exactly am I paying for? Storage for your notes and (eventual) access to Support if you have an issue. Did you try Legacy or reinstalling the last public version of Evernote? Legacy - https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote MacOS original - https://discussion.evernote.com/forums/topic/119867-evernote-for-mac-710/ Link to comment
testname121 1 Posted January 24, 2021 Share Posted January 24, 2021 Gazumped, changing the Browser Display Language seems to fix this problem on Brave. 1 Link to comment
Level 5* gazumped 12,059 Posted January 24, 2021 Level 5* Share Posted January 24, 2021 16 minutes ago, testname121 said: Gazumped, changing the Browser Display Language seems to fix this problem on Brave. Thanks - wasn't anticpating that as an option; what did you change from and to? Link to comment
Trowser 1 Posted January 28, 2022 Share Posted January 28, 2022 I've had this issue also for the last couple of days. This morning, I noticed that the link it was going to was very long. I stopped it, just logged in to "www.evernote.com", logged in and it's working perfectly again. I hope this helps. 1 Link to comment
airconlin 2 Posted February 24, 2022 Share Posted February 24, 2022 I can open https://www.evernote.com but when I try to login, it shows "Sorry, we're having some trouble loading Evernote Web.Try reloading the page.", this happened since yesterday. This happened in my corporate network with Chrome browser. I just change to IE browser in the corporate network, it still works, I can open page there. I can only use an older version IE, and I found out that the speed is much faster than using Chrome and App. I guess evernote developed too much useless features which make the application very slow. Link to comment
Level 5 PinkElephant 8,792 Posted February 24, 2022 Level 5 Share Posted February 24, 2022 Probably Chrome developed too many useless features and is a known resources waster. About the login problem, check your extensions. There are extensions known to disable the login handshake, among them Googles WOT web of trust extension. IE is inheritly unsafe and should not be used to go to the internet any more. If you want to use an independent browser, get Firefox, that does not rely on the Chrome engine. Link to comment
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