Jump to content
  • 0

The offical template can not be saved


Nissen

Idea

8 replies to this idea

Recommended Posts

  • 0
  • Evernote Staff*

@Nissen Are you logged into your account in the browser first? If not, try logging in first, then going to the templates gallery (https://evernote.com/templates). If you are still having problems, can you please let me know what operating system and browser you are using?

If you're familiar with it, you can open the Javascript console and check for errors. If not, let me know your browser and I can give you steps to check it.

Link to comment
  • 0
在 2018/11/3 在 AM7點17分, Scott T.說:

@Nissen Are you logged into your account in the browser first? If not, try logging in first, then going to the templates gallery (https://evernote.com/templates). If you are still having problems, can you please let me know what operating system and browser you are using?

If you're familiar with it, you can open the Javascript console and check for errors. If not, let me know your browser and I can give you steps to check it. 

Dear Scott,

Yes. I confirm that I logged in. But can not be saved.

My Operating system: Windows10*64

Browswe: Firefox and Google Chrome.

Link to comment
  • 0
  • Evernote Staff*

@Nissen, I tried reproducing this on my Mac and Windows systems and could not. Could you try a few things?

  1. Can you try logging out and clearing your cookies (or at least the Evernote cookies)?
  2. If you still see the issue, can you please send me a screenshot of your Javascript console to see if there are any errors? (See https://stackoverflow.com/questions/66420/how-do-you-launch-the-javascript-debugger-in-google-chrome). We're looking for a red line in the console output.
  3. If you can also try opening the Network panel and seeing if there is a request failing. It too would be red. Here's some information on the network tab: https://developers.google.com/web/tools/chrome-devtools/network-performance/

 

Link to comment
  • 0
在 2018/11/7 在 AM5點30分, Scott T.說:

@Nissen, I tried reproducing this on my Mac and Windows systems and could not. Could you try a few things?

  1. Can you try logging out and clearing your cookies (or at least the Evernote cookies)?
  2. If you still see the issue, can you please send me a screenshot of your Javascript console to see if there are any errors? (See https://stackoverflow.com/questions/66420/how-do-you-launch-the-javascript-debugger-in-google-chrome). We're looking for a red line in the console output.
  3. If you can also try opening the Network panel and seeing if there is a request failing. It too would be red. Here's some information on the network tab: https://developers.google.com/web/tools/chrome-devtools/network-performance/

Dear Scott.

I looked my chrome Javascript console, display many " Failed to load resource: " I don't know why. Pls check my screenshot.

image.thumb.png.8263b940814890e21a189ad1f06c4a61.png

 

Link to comment
  • 0
  • Level 5
On 11/13/2018 at 7:22 PM, Scott T. said:

@Nissen Thanks for the screenshot. I'll send this over to our team working on templates and see if they might know what's going on.

@Scott T. and @GreatSummer, there's another discussion on this, which started out regarding a different issue, which got resolved, but now seems to have drifted into this same problem. Could you all chime in there?

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...