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No reply to Evernote Support Ticket.


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  • Level 5*

Hi.  The bad news is that except for a few specific issues Basic level accounts don't have access to the support team;  the good news is that you do have access to these forums,  and we're more or less 24/7.  If you outline your OS,  Evernote version and any issues,  someone here is usually available to help.  There is a Twitter account you can use @EvernoteHelps,  but depending on time zones and how busy they are,  responses can take a while.

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Hi, Thank you for your reply. The issue is that I upgraded to a Premium Subscription and later deactivated my Account. Upon reactivation I found I was back to Basic level even though I'm fully paid up for Premium level through October 17th, 2018. Needing to chat with the Support folks to have full Premium privileges reinstated. Hopefully, a direct reply to my Support Ticket will arrive soon.

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