Indivestor 5 Posted September 27, 2018 Share Posted September 27, 2018 Haven't received a reply so far to a Support Ticket submitted 27 hours ago. How long in general is the wait period? Thanks for any/all assistance. Link to comment
Level 5* gazumped 11,657 Posted September 27, 2018 Level 5* Share Posted September 27, 2018 Hi. The bad news is that except for a few specific issues Basic level accounts don't have access to the support team; the good news is that you do have access to these forums, and we're more or less 24/7. If you outline your OS, Evernote version and any issues, someone here is usually available to help. There is a Twitter account you can use @EvernoteHelps, but depending on time zones and how busy they are, responses can take a while. Link to comment
Indivestor 5 Posted September 27, 2018 Author Share Posted September 27, 2018 Hi, Thank you for your reply. The issue is that I upgraded to a Premium Subscription and later deactivated my Account. Upon reactivation I found I was back to Basic level even though I'm fully paid up for Premium level through October 17th, 2018. Needing to chat with the Support folks to have full Premium privileges reinstated. Hopefully, a direct reply to my Support Ticket will arrive soon. Link to comment
Level 5* gazumped 11,657 Posted September 27, 2018 Level 5* Share Posted September 27, 2018 Hmmn. Did you get a ticket number? If you can post it here we can flag it for a forum Admin to take a look. Link to comment
Indivestor 5 Posted September 28, 2018 Author Share Posted September 28, 2018 I did indeed. And this is it... Ticket# 2668286. Thank you again for your assistance. Link to comment
Level 5* gazumped 11,657 Posted September 28, 2018 Level 5* Share Posted September 28, 2018 OK - flagged. (Sorry for the delay - timezones!!) Link to comment
Indivestor 5 Posted September 28, 2018 Author Share Posted September 28, 2018 Thank you. Link to comment
Level 5 Shane D. 1,818 Posted September 28, 2018 Level 5 Share Posted September 28, 2018 @Indivestor Thanks for reaching out! I'm going to lock this thread, and reach out to you directly. Link to comment
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