cameronreilly 16 Posted September 7, 2018 Posted September 7, 2018 Twice in the last week I've created a note on my iPhone, hit "Done", and it just disappears. Immediately. Running EN 8.15.1 on iOS 11.4.1, iPhone 7 Plus. Anyone else experiencing this?
Level 5* EdH 1,670 Posted September 7, 2018 Level 5* Posted September 7, 2018 No. I’ve not seen this. Try signing out and back in. If that doesn’t fix, uninstall and reinstall. Contact support if still not fixed.
GillianAllClouds 0 Posted September 8, 2018 Posted September 8, 2018 I just had this problem. When I read your post, what got my attention was that you said you hit "Done". Where did you do that? I don't see anything on the screen when I have a note open in my iOS app that's even remotely related to Done, Save, Sync, Enter, etc. And each time I leave a note, nothing I changed has been saved. It does work the other way around -- changes I make on my laptop sync and save properly, and there's also the sync button on the laptop app if I want to be very sure. But it's incredibly frustrating to see no option for this on my phone. I thought maybe I needed an update, but I checked and I've got the most up-to-date version, so it's possible I'm just not looking in the right place, or misinterpreting an icon. Where is this "Done" of which you speak?
cameronreilly 16 Posted September 8, 2018 Author Posted September 8, 2018 Hi Gillian. In my app, "Done" is top left. See screenshot.
Level 5* DTLow 5,749 Posted September 8, 2018 Level 5* Posted September 8, 2018 I'd also recommend contact support for this. It's too serious to be left unresolved. You might find troubleshooting information in the Activity Log. Access User > Support to submit a ticket or look at the log
GillianAllClouds 0 Posted September 8, 2018 Posted September 8, 2018 cameronreilly — thanks for the screenshot! I don’t seem to have that button, or it’s covered up by the bar with the < in it, as you can see in my screenshot. There’s probably a simple adjustment, but I don’t know what it is. I’ll try all the usual stuff again — reboot phone, sign in/out, delete & re-dl the app... But, DTLow, I agree. If those don’t work, support is next. Thanks for the reply!
Level 5* CalS 5,311 Posted September 8, 2018 Level 5* Posted September 8, 2018 5 hours ago, GillianAllClouds said: I don’t seem to have that button The Done button appears when you are working on a New note, not editing an existing note.
cameronreilly 16 Posted September 9, 2018 Author Posted September 9, 2018 Thanks Ed and DT. I re-installed it on the weekend, so I'll keep testing it this week and see how it goes. Good to know it's not a new feature and my experience seems to be unique.
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