Notes created on iOS don't save

[cameronreilly 16]

Twice in the last week I've created a note on my iPhone, hit "Done", and it just disappears. Immediately. Running EN 8.15.1 on iOS 11.4.1, iPhone 7 Plus. Anyone else experiencing this?

[EdH 1,670]

No. I’ve not seen this. 

Try signing out and back in. If that doesn’t fix, uninstall and reinstall. Contact support if still not fixed. 

[GillianAllClouds 0]

I just had this problem. When I read your post, what got my attention was that you said you hit "Done". Where did you do that? I don't see anything on the screen when I have a note open in my iOS app that's even remotely related to Done, Save, Sync, Enter, etc. And each time I leave a note, nothing I changed has been saved. It does work the other way around -- changes I make on my laptop sync and save properly, and there's also the sync button on the laptop app if I want to be very sure. But it's incredibly frustrating to see no option for this on my phone. I thought maybe I needed an update, but I checked and I've got the most up-to-date version, so it's possible I'm just not looking in the right place, or misinterpreting an icon. Where is this "Done" of which you speak?

[cameronreilly 16]

Hi Gillian. In my app, "Done" is top left. See screenshot.

 

 

[DTLow 5,736]

I'd also recommend contact support for this. 
It's too serious to be left unresolved.

You might find troubleshooting information in the Activity Log.

Access User > Support to submit a ticket or look at the log

 

[GillianAllClouds 0]

cameronreilly — thanks for the screenshot! I don’t seem to have that button, or it’s covered up by the bar with the < in it, as you can see in my screenshot. 

There’s probably a simple adjustment, but I don’t know what it is. I’ll try all the usual stuff again — reboot phone, sign in/out, delete & re-dl the app... But, DTLow, I agree. If those don’t work, support is next. Thanks for the reply! 

[CalS 5,280]

5 hours ago, GillianAllClouds said:

I don’t seem to have that button

The Done button appears when you are working on a New note, not editing an existing note.

[cameronreilly 16]

Thanks Ed and DT. I re-installed it on the weekend, so I'll keep testing it this week and see how it goes. Good to know it's not a new feature and my experience seems to be unique.