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Hi All,

Last night I had to factory reset my phone, before doing this i double checked that my account was being backed up as is linked with my gmail on my HTC One M9. I have now gone back on to it today to find that at least one of my notes is missing while the others are okay. I have checked trash, others devices to no avail. 

This note is exceptionally important as it was one i used day in day out.

Can anyone help me??


Thanks, A Devastated User.

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  • Level 5*

Hi.  It's possible that whatever issue made you factory reset your phone prevented that note from syncing with the server.  I don't understand your comment about the account being linked with your gmail and your phone though.  If you have access to a browser,  visit Evernote.com and sign into your account.  Your notes should be there - including a version (not necessarily the most up to date one) of your important note.  More may be available through note history - or the Trash notebook.

Evernote syncs from current device to server,  then to other devices;  so that you should have a copy of all notes on the server.

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