Sharing a Notebook with Users already technically added

[stephaniecoxwilliams 0]

I have 2 users I have been trying to share a notebook for 2 months now.  I keep "sending' and they are not getting an email and this notebook is not showing up in their Evernote.  I have tried deleting and re-adding - still nothing.  I have access to one of the email accounts and there have been no messages from Evernote sent.  When I go to "sharing", they are there, however, their names are grayed out. 

[gazumped 7,529]

Hi.  What devices and OS's are you all using?  Is it possible to get one of the 'problem' shares to log out of their Evernote account and restart their device,  then log back in?

[stephaniecoxwilliams 0]

The 2 problem ones are an Iphone 5 and an Ipad.  Yes, we have logged them out and logged back in, but they are still not seeing the share and the 2 names are on the "share" list but greyed out.

[gazumped 7,529]

Hmmn.  OK,  a more extreme form of log out and back in - try uninstalling Evernote and reinstalling?*  That's largely the standard response for teching a mobile device anyway,  though I'm not an iOS user...  maybe someone else around here can comment more helpfully...

* EDIT:  - from the non-share-receiver's device,  not yours!