Generito 0 Posted May 19, 2018 Share Posted May 19, 2018 When trying to clip PDF web pages. This appears to have started after upgrading Windows 10 to V 1803. This is happening with both Firefox and Edge. Reloading the page accomplishes nothing. Link to comment
gregcbrown 3 Posted May 22, 2018 Share Posted May 22, 2018 On 5/19/2018 at 8:52 AM, Generito said: When trying to clip PDF web pages. This appears to have started after upgrading Windows 10 to V 1803. This is happening with both Firefox and Edge. Reloading the page accomplishes nothing. The issue, which is NOT stated correctly, is the after upgrading to Windows 10(64 bit) version 1803, I receive a message stating "This page needs to be reloaded before you can clip it. Reload the page and try again". I am unable to clip ANY PDF pages since this started. Link to comment
Cafe au Lait 2 Posted May 22, 2018 Share Posted May 22, 2018 I have a similar problem. I am running Firefox on Windows 7. When I try to clip a PDF web page, evernote suggests reloading endlessly. The following log message is output at every attempt, but I'm not sure if it is relevant. /n23:39:23 GMT+0900 (WARN) moz-extension://f71ced89-6b0e-478b-bae8-97d13d3419e7/background.html: Unable to toggle clipper, tab loaded, but main coordinator is not B/<@moz-extension://f71ced89-6b0e-478b-bae8-97d13d3419e7/js/main/Extension.js:3:11423 Firefox 60.0.1 (64-bit). Evernote Web Clipper 6.13.2. 1 Link to comment
gregcbrown 3 Posted May 23, 2018 Share Posted May 23, 2018 I am running the same Firefox version as you. My problem started with the previous version of Firefox, I guess 60.0.0 and I was hoping the new version would help. Well That's interesting because I'm running Windows 10(64 bit) and it started when I upgraded to V 1803, I think... Did yours start with the new Firefox update? Link to comment
Cafe au Lait 2 Posted May 24, 2018 Share Posted May 24, 2018 I've tested older versions of Firefox on Windows 10 if clipping a pdf works. The result is as follows. 59.0.1 OK 59.0.3 OK 60.0 NG 60.0.1 NG I think the problem is introduced at 60.0. 1 Link to comment
gregcbrown 3 Posted May 24, 2018 Share Posted May 24, 2018 Nice troubleshooting, thanks. I'll update my issue. Now we just need Evernote to fix it. Link to comment
Cafe au Lait 2 Posted May 26, 2018 Share Posted May 26, 2018 I heard from one of technical support staff of Evernote that they have recognized the issue. I hope it will be fixed soon. Link to comment
gregcbrown 3 Posted May 26, 2018 Share Posted May 26, 2018 Yep I did as well... fingers crossed. Link to comment
Nick Sousa 0 Posted May 28, 2018 Share Posted May 28, 2018 I am having the same issue. Link to comment
SJU87 0 Posted May 30, 2018 Share Posted May 30, 2018 It's about time they recognize it. I've been looking for a solution for weeks. Glad to see others taking the time to bring it to their attention. Thanks to all! Link to comment
Pryn625 2 Posted June 11, 2018 Share Posted June 11, 2018 I am having this problem as well in Firefox on Windows 10 Link to comment
d.vreeswijk 0 Posted June 16, 2018 Share Posted June 16, 2018 I encountered the same problem using Firefox 60.0.2 on OS X High Sierra. Link to comment
Trinitow 0 Posted June 19, 2018 Share Posted June 19, 2018 Quote +1 I encountered the same problem using Firefox 60.0.2 on OS X High Sierra. Please fix I encountered the same problem using Firefox 60.0.2 on OS X High Sierra. Link to comment
stvp 4 Posted June 23, 2018 Share Posted June 23, 2018 Same problem on Mac OS Sierra with Firefox 60.0.2 and Evernote Webclipper 6.13.2. There's a second hread on the same issue out there. My current workaround: I have Firefox show the .pdf, then use the "save document" function to actually chose "open document with" and select Evernote from the list of programs. Link to comment
Trinitow 0 Posted June 25, 2018 Share Posted June 25, 2018 It's a week now, that i am forced to either clip pdfs with safari or download them and grad & drop them into my evernote mac app. Could somebody of evernote maybe fix this ? Link to comment
gregcbrown 3 Posted June 25, 2018 Share Posted June 25, 2018 Consider yourself fortunate, I've been dealing with this for over a month now... Link to comment
gregcbrown 3 Posted June 25, 2018 Share Posted June 25, 2018 Can we get an update from EVERNOTE?? Link to comment
gregcbrown 3 Posted June 25, 2018 Share Posted June 25, 2018 Just downloaded latest evernote: 6.13.13.7425 no help for this issue. No new web clipper available... Link to comment
Stakh 4 Posted July 2, 2018 Share Posted July 2, 2018 Clipper stopped working with the latest update Link to comment
Cafe au Lait 2 Posted July 4, 2018 Share Posted July 4, 2018 I have confirmed that the issue still persists on Firefox 61.0. Link to comment
clem 0 Posted July 8, 2018 Share Posted July 8, 2018 Yes, this is happening to me as well (61.0.1/64-bit)--and it has been happening for a while. Link to comment
amacs 0 Posted July 9, 2018 Share Posted July 9, 2018 Well, I'm just gonna leave this here for reference: https://support.mozilla.org/en-US/questions/1225125 Link to comment
Trinitow 0 Posted August 21, 2018 Share Posted August 21, 2018 Seems to be a smart security feature by chrome. Still Evernote should work around it finally ? Link to comment
varian93 0 Posted September 7, 2018 Share Posted September 7, 2018 I'm having the same issue with the web clipper not clipping PDF pages. The clipper suggests reloading the page, reloading does not fix the problem. Firefox v 61.0.2 Evernote v6.14.5.7671 Clipper v6.13.2 Link to comment
lparsons 4 Posted September 21, 2018 Share Posted September 21, 2018 I'm running into the same problem, Ubuntu 16.04 and Firefox 62.0. It looks like this will require Evernote to update the plugin for versions of Firefox 61+. See: https://support.mozilla.org/en-US/questions/1225125 https://support.mozilla.org/en-US/questions/1226273 Is there any way to know if Evernote has this on their radar? Link to comment
Colleen O 10 Posted October 13, 2018 Share Posted October 13, 2018 Still no fix? Having a similar message when trying to clip a PDF (reload page). Firefox ESR 60.2.2 on Windows 7 and Firefox 62.0.3 on Windows 10. In Chrome V69.0.3497.100, the EN add-in works. Link to comment
gregcbrown 3 Posted October 13, 2018 Share Posted October 13, 2018 I see that Chrome works. Problem is I hate Chrome. But thanks for the update. I may have to use chrome when I need to clip a PDF. What a pain. Link to comment
Gin Win 1 Posted December 2, 2018 Share Posted December 2, 2018 I also have the same problem using the latest versions of firefox (63.0.3) and Evernote Web Clipper (6.13.2) and I am hugely disappointed (just upgraded to premium version, because I need to be able to deal with many pdf files). Can't believe, this problem seems to exist for more than half a year now. Link to comment
gregcbrown 3 Posted December 3, 2018 Share Posted December 3, 2018 I finally switched browsers I am using Vivaldi now it appears to be an offshoot of chrome but it has the vertical tabs that I used to like in Firefox and Web Clipper works well. Link to comment
Ashkan N 1 Posted December 11, 2018 Share Posted December 11, 2018 I have the same problem on Firefox. But works fine on Chrome. So, I temporary switch the browser; but it is annoying. Link to comment
Programazing 0 Posted March 5, 2019 Share Posted March 5, 2019 I'm using FireFox 65.0.2 (64-bit) on both Windows 10 and Ubuntu 18.04.1 LTS and I don't even see the option to clip a PDF anymore. Link to comment
ketchup6 2 Posted March 9, 2019 Share Posted March 9, 2019 Just pitching in my voice that I would also like to be able to use the Evernote extension for PDFs on Firefox. The Firefox extension website says the Evernote Clipper hasn't been updated since October 2017 while the Chrome extension was just updated in Janurary 2019 which gives me a feeling the developers are abandoning Firefox. Disappointing to see. Link to comment
Jonathan1234 1 Posted April 3, 2019 Share Posted April 3, 2019 I'm also having this issue on Firefox. I pay for premium. Please fix it. Thanks 1 Link to comment
sschuldenzucker 6 Posted April 9, 2019 Share Posted April 9, 2019 Same here. But c'mon, it's been just 11 months, how would Evernote respond to anything that quickly? -.- 1 Link to comment
Gin Win 1 Posted April 12, 2019 Share Posted April 12, 2019 Come on please, I've been waiting for months for Evernote to fix this. It's downright annoying. 1 Link to comment
ianspencer 0 Posted April 29, 2019 Share Posted April 29, 2019 Looks like the price of Evernote keeps going up and the quality of support is going down. I'm starting to wonder if Evernote knows what they are doing anymore. They clearly don't care about customers now. Link to comment
gregcbrown 3 Posted April 29, 2019 Share Posted April 29, 2019 I believe you are correct. They are adding new features, charging more, but not fixing current issues... 1 Link to comment
Level 5* DTLow 5,749 Posted April 29, 2019 Level 5* Share Posted April 29, 2019 11 hours ago, ianspencer said: Looks like the price of Evernote keeps going up... 16 minutes ago, gregcbrown said: I believe you are correct. They are adding new features, charging more ... The price is changing? 1 Link to comment
ianspencer 0 Posted May 9, 2019 Share Posted May 9, 2019 Well the price is due to go up again on based on past history. I guess you have to do that with customers leaving for free options when they cant get long standing bugs fixed or often acknowledged. Also more and more features being pushed to premium to try and force basic users to upgrade. This is the pattern. Evernote used to be a nice company in the early days and listened to their customers. Their pushing new features while not fixing bugs to try and claw back all those so annoyed that they have migrated away. Since the founding CEO left they company has declined. More promises from new leadership we will likely not see. The culture at Evernote must suck, I wish him luck. https://www.gizmodo.com.au/2019/01/evernotes-new-ceo-says-the-app-sucks-but-he-can-fix-it/ Link to comment
wickedurge 0 Posted June 24, 2019 Share Posted June 24, 2019 It has been over a year now with this bug. Any news on this? Link to comment
tgstroh 1 Posted September 27, 2019 Share Posted September 27, 2019 This is still an issue - a very annoying issue at the end of September 2019 1 Link to comment
Coswell Tarp 6 Posted October 4, 2019 Share Posted October 4, 2019 Completely agree. Evernote you guys are basically becoming the General Motors of this space. whatever your intentions, you give off the impression that you are complacent and you truly do not give a ***** about your users. Basic problems -- like the web clipper won't work on pdfs on firefox -- stay around for YEARS. What exactly are you doing? I do not remember a SINGLE new feature that I cared about in the last several years. I used to be a fan of your company. But basically you are headed towards your "Toyota vs. GM moment" where a new incumbent is going to come along. At that point you are going to ask us, your long time users for loyalty, and we are going to respond -- "you were never loyal to us." 1 Link to comment
Grimaldi 1 Posted October 10, 2019 Share Posted October 10, 2019 Somebody posted that this was still an issue as of last month. So this problem has been going on for 1 year since it was highlighted on this forum? Doesn't instil one with confidence....... 1 Link to comment
Level 5 Dave-in-Decatur 4,008 Posted October 19, 2019 Level 5 Share Posted October 19, 2019 I don't use Firefox much, but I did just test, and indeed Evernote can't clip a PDF in Firefox that is handled perfectly in Opera. Following this link that someone posted last year: https://support.mozilla.org/en-US/questions/1225125, I learn that this is something that Firefox did, not Evernote, and that Evernote is not the only service affected. Given that it's a "security" change to the way Firefox works, I'm not sure that here on the user end we can know whether it's even possible for a 3rd-party service (Evernote) to get around it. It might be worth hollering at Mozilla to see if they would do anything about it, since they're the ones that broke it. Link to comment
Coswell Tarp 6 Posted October 20, 2019 Share Posted October 20, 2019 Dave-in-Decatur thanks for this response. 1 Link to comment
ketchup6 2 Posted October 20, 2019 Share Posted October 20, 2019 On 10/19/2019 at 3:29 PM, Dave-in-Decatur said: I don't use Firefox much, but I did just test, and indeed Evernote can't clip a PDF in Firefox that is handled perfectly in Opera. Following this link that someone posted last year: https://support.mozilla.org/en-US/questions/1225125, I learn that this is something that Firefox did, not Evernote, and that Evernote is not the only service affected. Given that it's a "security" change to the way Firefox works, I'm not sure that here on the user end we can know whether it's even possible for a 3rd-party service (Evernote) to get around it. It might be worth hollering at Mozilla to see if they would do anything about it, since they're the ones that broke it. This makes sense, but it is possible for software to download a file from a web URL, and this is all the Evernote extension really needs to do. It could just look at the URL of the active page, and if the URL ends in .pdf, it should be able to clip (download) that file. I've written quick and easy programs that do this in Python, I imagine it's not much harder in Javascript (language of browser extensions). Would be nice for an Evernote staff member to at least let us know why they haven't addressed this yet Link to comment
Level 5 Dave-in-Decatur 4,008 Posted October 21, 2019 Level 5 Share Posted October 21, 2019 18 hours ago, ketchup6 said: This makes sense, but it is possible for software to download a file from a web URL, and this is all the Evernote extension really needs to do. It could just look at the URL of the active page, and if the URL ends in .pdf, it should be able to clip (download) that file. I've written quick and easy programs that do this in Python, I imagine it's not much harder in Javascript (language of browser extensions). Would be nice for an Evernote staff member to at least let us know why they haven't addressed this yet Software can easily do this, if the hosting program (Firefox in this case) allows it to. If that program decides to lock the door, then it may be more difficult. I gather that something like that is what has happened. Link to comment
Yehmin 2 Posted November 7, 2019 Share Posted November 7, 2019 +1 Just moved from Chrome to Firefox and found this problem, which has been around for more than a YEAR! Totally agree that the company has lost its energy in bringing out meaningful updates, while competitors like Notion are showing vibrant improvements. I keep Evernote only has my archive/library now, but it stills manages to fail at clipping PDF files... 2 Link to comment
Level 5 Dave-in-Decatur 4,008 Posted November 7, 2019 Level 5 Share Posted November 7, 2019 As mentioned a few posts earlier, Firefox broke it as a security measure: 1 Link to comment
bradsayers 31 Posted December 26, 2019 Share Posted December 26, 2019 On 11/7/2019 at 12:08 PM, Dave-in-Decatur said: As mentioned a few posts earlier, Firefox broke it as a security measure: WOW....same issue.....got a new laptop, end of the year, thinking of my transformations, which include many levels, one of which was moving away from Google chrome to Firefox (which is touting lately of being worthy of my attention) - yet I can't clip a PDF into Evernote. Help me understand why (is it really security??!!?) Link to comment
Level 5 PinkElephant 8,917 Posted December 27, 2019 Level 5 Share Posted December 27, 2019 Probably this is the wrong forum for this question - the question should be posted in a Firefox forum. If you want to avoid Chrome as it is a Google product, try Safari, which is as well available for Windows. Link to comment
Level 5 Dave-in-Decatur 4,008 Posted December 28, 2019 Level 5 Share Posted December 28, 2019 5 hours ago, PinkElephant said: Probably this is the wrong forum for this question - the question should be posted in a Firefox forum. If you want to avoid Chrome as it is a Google product, try Safari, which is as well available for Windows. Or Opera, which is not well known in the U.S. but I think used fairly widely in Europe. Clipping PDFs in Evernote does work there. 1 Link to comment
IcI 2 Posted May 9, 2020 Share Posted May 9, 2020 On 10/20/2019 at 8:29 AM, Dave-in-Decatur said: ... Following this link that someone posted last year: https://support.mozilla.org/en-US/questions/1225125, I learn that this is something that Firefox did, not Evernote, and that Evernote is not the only service affected ... Even if it is something that Firefox developers did, ... Why are the Evernote developers not commenting on this? 🤔 Why ware they letting so many users get frustrated with a decent product? 😠 Are they discussing this with the Firefox team? 😒 At the very least, put up an FAQ pointing to your mozilla.org link 😞 1 Link to comment
Level 5* gazumped 12,130 Posted May 9, 2020 Level 5* Share Posted May 9, 2020 36 minutes ago, IcI said: Even if it is something that Firefox developers did, ... See Link to comment
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