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Shane D.

faq Account Access Issues: Unable to Login to Your Evernote Account

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Hi All,
 
We often see threads/posts from users indicating that they have lost access to their Evernote Account, and are trying to regain that access.
 
This can occur for a myriad of reasons, but generally the issues are related to a user losing or forgetting their password, losing the ability to access Two-Factor Authentication verification, or they lose access to the email address tied to their Evernote Account.
 
Given the nature of these types of access issues, users will need to open a support ticket in order to address the issue and regain access to their Evernote Account.
 
The reason for this is that only our customer support team has access to the tools necessary to make changes to an Evernote Account. Additionally, users may need to provide information that we do not want to make publicly visible in the discussion forums.
 
  1. To open a support ticket, go here.
     
  2. You will be prompted to login to your Evernote Account, but if you do not have your login credentials available, click on Continue as guest.
     
        Please_Sign_In_for_Priority_Support.png
     
  3. From the What can we help you with? dropdown menu, select the ‘My Account’ category.
     
  4. From the Select a topic dropdown menu, select the type of issue you’re encountering.
     
  5. Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page.
     
    The button looks like this:
     
    Evernote_Help___Learning.png
     
 
Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering.
 
 

 

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Hi - the support ticket submit button does not work.  How do you issue a Support Ticket?

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There is no "SUBMIT TICKET" option on evernote desktop application. I have a problem also connecting to server from my 2 of laptops. One of them is windows vista and the other one is windows 10 home. I try to fix by lots of clues from the web but no solution. My tablets and mobiles connects, they have no problem. 1572185191815-671119208.thumb.jpg.1e6c4ca0738fe7a7b908aeec7b3ec156.jpg

Only windows base  desktops have connection problem to the server over Evernote Application.

The failure messafe is "CAN'T CONNECT TO SERVER. PLEASE TRY AGAIN LATER."

15721852925631023721939.jpg

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It seems clear to me that it is a problem that different people have and that it is the same. I don't know if it's because of Google (in any other my app it works) or yours, but does it seem to you that everyone should send you a ticket to indicate the same problem? Update the Desktop app and that's it. After years of Evernote Premium we would ask you for new features, but I realize that if we have problems with the login it is completely useless ...

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Can't connect to my acount in browser Chrome Version 79.0.3945.130

Infinite loop of this kind of message (see photos) 

please fix

image.thumb.png.a8a40f51f634051f4e0864fcf892a90e.png

 

image.thumb.png.525347f6497b51dc5313e207159b193e.png

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According to Evernote message, I was not able to log in to Evernote after an update according to the message.

Michael J Welsh

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I can not loggin to my account on web version through email and password. The only method to login is using Google Account. 
The second problem one: I can not login to Evernote Chrome Extension. 

Event I follow instruction in the first post of this thread, I can not create a ticket. 

It's very uncomfortable. 
Triet LM 

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I was referred to this thread by the Evernote Preview page. But it's useless. 

Problem: I DID NOT LOSE ACCESS TO MY ACCOUNT.
I can sign into my account just fine, and my REGULAR Evernote works just fine.

The PREVIEW version of the app doesn't recognize my SUCCESSFUL login.
The web page says I'm successfully signed in and that I can close the tab and return to the app.
The PREVIEW app that I return to says "Login failed." Repeatedly.
This happens whether I sign in using my email address OR directly through Google.

Do I still need to create a ticket? Because I tried that, and GOT DEAD-ENDED with a useless tip on how to deal with my password.

 

 

 

 

 

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On 7/2/2020 at 9:51 AM, Steven Lawrence said:

I was referred to this thread by the Evernote Preview page. But it's useless. 

Problem: I DID NOT LOSE ACCESS TO MY ACCOUNT.
I can sign into my account just fine, and my REGULAR Evernote works just fine.

The PREVIEW version of the app doesn't recognize my SUCCESSFUL login.
The web page says I'm successfully signed in and that I can close the tab and return to the app.
The PREVIEW app that I return to says "Login failed." Repeatedly.
This happens whether I sign in using my email address OR directly through Google.

Do I still need to create a ticket? Because I tried that, and GOT DEAD-ENDED with a useless tip on how to deal with my password.

 

This is what is happening to me for 2 weeks now and I dont know what to do!!!

 

 

 

 

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