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Formatting and duplicate issue



Hi all, 


I am writing to request an investigation into two issues.


1. Loose all Formatting 

Whenever I copied something from any website, it used to bring all the formatting intact. The copy & paste doesn't work properly anymore. I assume this issue ascribe my previous payment failure for few days. Could you please shed a light on this formatting issue and how to resolve?


2. Duplicate notes

This issue started to happen at the same time with the first one. When I make a note by copying and pasting from other websites, more than 2 (sometimes 7 ...) notes are made automatically. 


I would be grateful if you can spot any causes for the issue and help me out.




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