jeff_small 0 Posted March 26, 2018 Share Posted March 26, 2018 I subscribed to premium in January and now it is missing from my account. I submitted two tickets last week - 2434452 and 2430289 - and haven't heard anything back. Ironically, I probably can't hear back on my tickets since my account is no longer listed as premium. Anybody able to help? Link to comment
Level 5* DTLow 5,736 Posted March 26, 2018 Level 5* Share Posted March 26, 2018 19 minutes ago, jeff_small said: I subscribed to premium in January and now it is missing from my account. I submitted two tickets last week - 2434452 and 2430289 - and haven't heard anything back. Is it possible you accidently created a new account; it's easy to do. Does your current email match the email on the receipt? Link to comment
jeff_small 0 Posted March 26, 2018 Author Share Posted March 26, 2018 Nope, same email address when I subscribed. It's been the same email I have been using since I registered years ago. Link to comment
Level 5 Shane D. 1,818 Posted March 26, 2018 Level 5 Share Posted March 26, 2018 @jeff_small Thank you for reaching out. I believe that the support agent was under the impression that they were able help address the issue through your twitter interactions. However, I'll have them follow-up with you via one of the tickets to make sure everything has been taken care of. Please feel free to DM me if you have any other questions or concerns! Link to comment
jeff_small 0 Posted March 26, 2018 Author Share Posted March 26, 2018 Thank you. Twitter was my last ditch effort to get a response. I see now that they have resolved the issue. Link to comment
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