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Outlook plugin does not create tags in Evernote


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Since the last two weeks aprox the Outlook addin for Mac (Office365) dosn´t work as before. It creates notes in the correct folder but do not assign the tags as it should be. No tags are transferred to the evernote note from Outlook.
I tried using existing tags but the note is created in evernote without any tag. The note is created with the attachments and everything but not tags at all.
anyone having the same issues? any idea?

 

thanks

 

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  • 1 month later...
  • Level 5*

Has this been reported to Support?  This is a (mainly) user supported forum,  and Evernote won't respond to technical issues here. 

I'd imagine that if any users were having similar problems or had found a fix you would have had a response.

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Gaz, 

Of course. It has been reported when I identified the problem. EV answer? 

- Send me the logs. I did inmediatelly 

- Reply saying that they are looking at the logs. 

- After a couple of weeks.. no more info. I resend my email.

- EV answer saying that the development/support team is looking at the issue but they can´t say when they will find a solution. I asked if at least they know what the problem is.. answer. None.

no more feedback from there.

I'm very dissapointed.. I'm a EV "activist" but I don´t know what is happening now.. their tech support is really bad. 

anyway.. patiente... i don´t have any other option... until something as functionally good as EV jump into the market.

J

 

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  • Level 5*

You didn't say,  so I had to ask...  as to knowing what the problem is,  I'd imagine that comes only a little while before having a solution.  Finding out why something isn't working is 90% of fixing it.  Also 'how long will this take?' - you'll know when you test the fix and find it works.  Frustrating I know.  If something else comes along in the meantime - that's always a user's choice.  Meantime there's copy & paste,  sending emails to an account email address,  and using a web interface to view mail and the browser clipper to capture it...

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  • 1 month later...

I have the Outlook plugin installed (v16.10) and activated the Evernote plugin in O365.

When I use the plugin to create a note from a mail, the tags are not assigned to the note

(this works fine in the O365 online version, just not in the local desktop version)

 

Any hints?

Thanks

Luc

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in the outlook plugin I see many errors coming when assigning labels to a note (using the clipper)

[3/11/2018, 8:37:58 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:37:59 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:38:00 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:38:02 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:38:02 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:38:02 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:38:02 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}
[3/11/2018, 8:38:02 PM] Error in localisation string format  {"line":699,"column":41,"sourceURL":"https://cdn1.evernote.com/outlook/v1.8.0/scripts/dest/2.2.wp.js"}

etc

How can I re-install the outlook on Mac clipper ?
(maybe this helps)

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  • 3 weeks later...
  • 4 weeks later...
  • 3 weeks later...
  • 3 weeks later...

Was working for me, now missing from Ribbon, Outlook V16.15 (180611). When I click on the store button on the ribbon, and click add Evernote, it doesn't add, an error pops up to say it can not add Evernote at this time, and try again. Click Dismiss.  Any idea what I am doing wrong? Thanks

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Same issue here on Windows platform. Tags are assigned in Save to Evernote, note is created, but tags do not show up on note. But at least the note is assigned to the correct Notebook and the remarks made using the Save to Evernote plugin are showing up.

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  • 7 months later...

Is anyone else still experiencing this issue?  I’m have the same problem. No tags saved when using EN plugin ver 1.8.  However, the old plugin does still work, which I am using for now.  I’m primarily using the plugin in desktop version of Outlook 365 on Windows 10 as of Feb 11, 2019.

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  • Administrator

Hi All,

First, I wanted to let you know that we are aware of the issue and are working to address it.

Secondly, I've gone ahead and merged other thread into this one so that we have a better idea of the number of users this is impacting, and to create a centralized location for updates regarding this issue.

I'll follow-up here once I have more information!

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  • 1 month later...

Exact same problem here. I'm using the fast insider build of Outlook for the Mac. It'll export notes to Evernote with the plugin, but tags are ignored and I have to manually go into Evernote to add them. Any updates? This has been open for a while.

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5 hours ago, TaperCrimp said:

Exact same problem here. I'm using the fast insider build of Outlook for the Mac. It'll export notes to Evernote with the plugin, but tags are ignored and I have to manually go into Evernote to add them. Any updates? This has been open for a while.

Still broken, yeah.  However, if you can use the old EN Outlook plugin, it works perfectly. The one with grey icon, instead of green.

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I beleive it is installed with the desktop application and you simply go to File, Options, Add-ins, Com Add-ins and enable it. (you can also look in ‘Disabled Com Add-Ins’

Found this.  For older versions of Outlook, but same process. https://help.evernote.com/hc/en-us/articles/209005837-How-to-use-the-Microsoft-Outlook-Clipper-add-in-to-save-emails-to-Evernote

Note that this doesn’t work on Office 365 web app. I’m not sure about Outlook on a Mac.

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  • 1 month later...

This was working for me some time ago but it stopped working some time ago as reported in this thread. I actually tried it again and see it is working now on my Mac + Outlook. Is this fluke or did a change go in with the most recent outlook which made this work again?

using MS Outlook for Mac --- version 16.25 -(19051201)

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