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How to submit a ticket with support?


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I'm trying to contact support.  I fill in the various drop down choices ("What can we help you with?", "Select a topic", and "What type of note issue?").  The support site then says:  "Please submit a ticket and provide as much information as possible so we can diagnose the problem." 

OK, great.  That is exactly what I want to do, submit a ticket.  Only I do not see how I'm supposed to submit a ticket! 

What am I missing?  Any help you could give would be great.  Thanks!

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  • Level 5*
23 minutes ago, Guest Style said:

I'm trying to contact support.

There are two methods to contact support

As a paid account; I use the web site.  After answering the questions, I'm presented with

5aa1ab5c033ab_ScreenShot2018-03-08at13_28_38.png.bf0d0f13125cc0dc85f28add27430d80.png

 

Submit Ticket is on the right

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  • 2 weeks later...
On 3/8/2018 at 4:06 PM, Guest Style said:

I'm trying to contact support.  I fill in the various drop down choices ("What can we help you with?", "Select a topic", and "What type of note issue?").  The support site then says:  "Please submit a ticket and provide as much information as possible so we can diagnose the problem." 

OK, great.  That is exactly what I want to do, submit a ticket.  Only I do not see how I'm supposed to submit a ticket! 

What am I missing?  Any help you could give would be great.  Thanks!

I am having the same issue, an unpaid account, and i do not use Twitter... what can I do?

I installed an update on my windows device, which broke the notebook structure locally (only, thankfully!)

Want to uninstall the latest update to fix it.

Any help would be greatly appreciated!!

 

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21 minutes ago, jayellezee said:

it's annoying that its the only option Evernote is giving me for support.

Evernote has also provided these forums you're posting in.  Feel free to post details of your issue.

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On 2018-03-20 at 2:42 PM, efb11 said:

Want to uninstall the latest update to fix it.

I'm not a Windows user but I know you can use your choice of versions.

If you downgrade versions, you should delete the database (.exb file) and it will be rebuilt from the servers.
Warning; the rebuild doesn't include local notebooks or unsync'd notes.

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  • 1 year later...
On 3/28/2018 at 2:56 PM, jayellezee said:

Seriously? If you don't have a paid account you have to use Twitter? I hate Twitter and it's annoying that its the only option Evernote is giving me for support.

I second this opinion.  I am having a difficult time with Evernote's confounding help menu, which isn't helpful, and would like to submit a ticket but they don't have any information or links to enable me to do that.

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Hi, @Patb4u, and welcome to the forums. As was suggested earlier in the thread, folks in the forums love to help out, so if you'd indicate some specific details (including the specific client you're using: Mac, Windows, Android, etc.), perhaps we can get it sorted.

FWIW, support is expensive to provide, so as a free user, you're stuck with Twitter and us right here. We're veerrry cheap. :)

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