Adrian Acosta 0 Posted March 7, 2018 Share Posted March 7, 2018 Team - First, I want to apologize if there is another thread about this topic. A few days ago I tried opening Evernote's app on my MacBook Pro when it crashed. The logo disappeared and it turned into the App "engine" (I think that what's called) image. Then, I tried downloading the app many times but it is broken. I will add screenshots to show the issue. Any help with this will be deeply appreciated. Thanks! Link to comment
upnix 36 Posted March 7, 2018 Share Posted March 7, 2018 In Finder, when you select Evernote and do a "cmd+i", what does this window show? Link to comment
Adrian Acosta 0 Posted March 7, 2018 Author Share Posted March 7, 2018 This comes up... Link to comment
Level 5* DTLow 5,735 Posted March 7, 2018 Level 5* Share Posted March 7, 2018 I don't know what got corrupted with your installion My solution would be to start fresh Remove Evernote completely from your device (app, database, ...) The app AppCleaner is recommented for this Reinstall the app; login; the database will be rebuilt from the servers Warning: The rebuild does not cover Local Notebooks or unsync'd notes Link to comment
Adrian Acosta 0 Posted March 7, 2018 Author Share Posted March 7, 2018 I've done that about five times before I posted here. I honestly do not know what else to do. Link to comment
Adrian Acosta 0 Posted March 7, 2018 Author Share Posted March 7, 2018 I tried it again with the instructions above. Still got the corrupted file. Link to comment
Level 5* DTLow 5,735 Posted March 7, 2018 Level 5* Share Posted March 7, 2018 1 hour ago, Adrian Acosta said: I've done that about five times before I posted here. I honestly do not know what else to do. 1 hour ago, Adrian Acosta said: I tried it again with the instructions above. Still got the corrupted file. Something is seriously wrong if you keep getting a corrupted install Are you sure you completely removed Evernote from your device before reinstalling. As I said, the app AppCleaner is recommended for this. Link to comment
upnix 36 Posted March 7, 2018 Share Posted March 7, 2018 4 hours ago, Adrian Acosta said: This comes up... That looks right. I guess I was hoping for something obviously wrong. I figure either your system is interpreting the application wrong (thinking it's a file type it's not) or a broken Evernote application is persisting despite your reinstallation. Do you have any kind of virus scanner or browser extension that might be reading/modifying your downloads? I notice in an above post of yours that the Evernote application from the downloaded image has the proper icon, whereas before it didn't. What if you tried dragging the Evernote application, from the downloaded dmg, into your downloads folder or somewhere else that wasn't in your Applications folder? Can you run it from there? Link to comment
Adrian Acosta 0 Posted March 18, 2018 Author Share Posted March 18, 2018 Team - I let this cool off for a bit but I am still getting the "damaged" app icon. I completely deleted Evernote from the computer and tried to download it again. I tried everything posted here and nothing has fixed the issue. Any further help with this? Link to comment
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