Fingerprint not available at the moment

[mlumb 0]

Hello, 

I recently upgraded from a Google Pixel to the Samsung Note 8.  On the pixel I had no problem unlocking Evernote with my fingerprint.  On the Note everytime I try I get a message on the lock screen that says "Fingerprint not available at the moment" and I have to type my pin.  

Does anyone else have this issue?  Does anyone know what might be the cause.  

I can unlock my device, Samsung Pay, and "LastPass" with my fingerprint. 

Thanks for the help.
Michael

[pascals 0]

Hello

Same problem for me

Upgrade from Huawei mate 9 (with android N and updated to android O) to Samsung Note 8 (with android N)

Works correctly with the 2 android versions on the first device, and fingerprint unavailable on the second device

[Peter Bulthuis 0]

Yes, the same here. Before there was no problem with the Note 8. But after I reinstalled Evernote, I get this message too. 

[pascals 0]

After reinstalling evernote? Apparently evernote version issue? Not incompatibility between note 8 and evernote?

 

[mlumb 0]

Mine did this right off the bat.  I am going to uninstall and reinstall Evernote and see if it makes any difference, but I doubt it.  Is there anyone out there with a Note8 and using Evernote and thumbprint successfully?

[pascals 0]

IT WORKS!

Going into application rights, and validate all!

Fingerprint works after : apparently something was locked fingerprint...I try after to remove all rights....and the fingerprint continue to work!

Really strange...but works now

[mlumb 0]

pascals

Where do you find "validate all"  I went in and gave permissions to everything and that alone didn't do it.  Can you be any more specific with what you did?

Thank You

[pascals 0]

Yes, I validate all rights for this app...I force to stop app, and restart it...

 

[mlumb 0]

Hmm, I tried this and had no luck.  I'll try again later when I have more time.  

[pascals 0]

I update last weekend to android O: perhaps it's simply the solution...

Try to reboot...

[mlumb 0]

I uninstalled, force stopped, rebooted, etc.  Nothing.  No Android O out for AT&T Note 8 in US yet.  Soon.  Maybe that will fix it.  Thanks

[beans 0]

It works fine on Android N (Note 8 T-Mobile US). App version 7.17.1. After setting up the 4 digit code, it gives you the option to use your fingerprint. Need to have the 4 digit code setup as a backup for your fingerprint.

[mlumb 0]

Yup created a pin first thing.  Its the pin screen that shows above that "fingerprint not available at the moment"

[gfjerez 0]

In my Galaxy S10+, fingerprint unlock used to work a few months ago, now I receive the message "fingerprint not available at the moment". The app permissions are all enabled. What else can be done? Thanks