mlumb 0 Posted March 1, 2018 Share Posted March 1, 2018 Hello, I recently upgraded from a Google Pixel to the Samsung Note 8. On the pixel I had no problem unlocking Evernote with my fingerprint. On the Note everytime I try I get a message on the lock screen that says "Fingerprint not available at the moment" and I have to type my pin. Does anyone else have this issue? Does anyone know what might be the cause. I can unlock my device, Samsung Pay, and "LastPass" with my fingerprint. Thanks for the help. Michael Link to comment
pascals 0 Posted March 8, 2018 Share Posted March 8, 2018 Hello Same problem for me Upgrade from Huawei mate 9 (with android N and updated to android O) to Samsung Note 8 (with android N) Works correctly with the 2 android versions on the first device, and fingerprint unavailable on the second device Link to comment
Peter Bulthuis 1 Posted March 10, 2018 Share Posted March 10, 2018 Yes, the same here. Before there was no problem with the Note 8. But after I reinstalled Evernote, I get this message too. Link to comment
pascals 0 Posted March 10, 2018 Share Posted March 10, 2018 After reinstalling evernote? Apparently evernote version issue? Not incompatibility between note 8 and evernote? Link to comment
mlumb 0 Posted March 20, 2018 Author Share Posted March 20, 2018 Mine did this right off the bat. I am going to uninstall and reinstall Evernote and see if it makes any difference, but I doubt it. Is there anyone out there with a Note8 and using Evernote and thumbprint successfully? Link to comment
pascals 0 Posted March 20, 2018 Share Posted March 20, 2018 IT WORKS! Going into application rights, and validate all! Fingerprint works after : apparently something was locked fingerprint...I try after to remove all rights....and the fingerprint continue to work! Really strange...but works now Link to comment
mlumb 0 Posted March 20, 2018 Author Share Posted March 20, 2018 pascals Where do you find "validate all" I went in and gave permissions to everything and that alone didn't do it. Can you be any more specific with what you did? Thank You Link to comment
pascals 0 Posted March 20, 2018 Share Posted March 20, 2018 Yes, I validate all rights for this app...I force to stop app, and restart it... Link to comment
mlumb 0 Posted March 20, 2018 Author Share Posted March 20, 2018 Hmm, I tried this and had no luck. I'll try again later when I have more time. Link to comment
pascals 0 Posted March 20, 2018 Share Posted March 20, 2018 I update last weekend to android O: perhaps it's simply the solution... Try to reboot... Link to comment
mlumb 0 Posted March 20, 2018 Author Share Posted March 20, 2018 I uninstalled, force stopped, rebooted, etc. Nothing. No Android O out for AT&T Note 8 in US yet. Soon. Maybe that will fix it. Thanks Link to comment
beans 0 Posted March 26, 2018 Share Posted March 26, 2018 It works fine on Android N (Note 8 T-Mobile US). App version 7.17.1. After setting up the 4 digit code, it gives you the option to use your fingerprint. Need to have the 4 digit code setup as a backup for your fingerprint. Link to comment
mlumb 0 Posted March 27, 2018 Author Share Posted March 27, 2018 Yup created a pin first thing. Its the pin screen that shows above that "fingerprint not available at the moment" Link to comment
gfjerez 0 Posted November 5, 2019 Share Posted November 5, 2019 In my Galaxy S10+, fingerprint unlock used to work a few months ago, now I receive the message "fingerprint not available at the moment". The app permissions are all enabled. What else can be done? Thanks Link to comment
Renesense 0 Posted May 14, 2021 Share Posted May 14, 2021 Any update on this ? Samsung galaxy S8 fingerprint not available at the moment" Link to comment
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