Fingerprint not available at the moment

[mlumb 0]

Hello, 

I recently upgraded from a Google Pixel to the Samsung Note 8.  On the pixel I had no problem unlocking Evernote with my fingerprint.  On the Note everytime I try I get a message on the lock screen that says "Fingerprint not available at the moment" and I have to type my pin.  

Does anyone else have this issue?  Does anyone know what might be the cause.  

I can unlock my device, Samsung Pay, and "LastPass" with my fingerprint. 

Thanks for the help.
Michael

[pascals 0]

Hello

Same problem for me

Upgrade from Huawei mate 9 (with android N and updated to android O) to Samsung Note 8 (with android N)

Works correctly with the 2 android versions on the first device, and fingerprint unavailable on the second device

[Peter Bulthuis 1]

Yes, the same here. Before there was no problem with the Note 8. But after I reinstalled Evernote, I get this message too. 

[pascals 0]

After reinstalling evernote? Apparently evernote version issue? Not incompatibility between note 8 and evernote?

 

[mlumb 0]

Mine did this right off the bat.  I am going to uninstall and reinstall Evernote and see if it makes any difference, but I doubt it.  Is there anyone out there with a Note8 and using Evernote and thumbprint successfully?

[pascals 0]

IT WORKS!

Going into application rights, and validate all!

Fingerprint works after : apparently something was locked fingerprint...I try after to remove all rights....and the fingerprint continue to work!

Really strange...but works now

[mlumb 0]

pascals

Where do you find "validate all"  I went in and gave permissions to everything and that alone didn't do it.  Can you be any more specific with what you did?

Thank You

[pascals 0]

Yes, I validate all rights for this app...I force to stop app, and restart it...

 

[mlumb 0]

Hmm, I tried this and had no luck.  I'll try again later when I have more time.  

[pascals 0]

I update last weekend to android O: perhaps it's simply the solution...

Try to reboot...

[mlumb 0]

I uninstalled, force stopped, rebooted, etc.  Nothing.  No Android O out for AT&T Note 8 in US yet.  Soon.  Maybe that will fix it.  Thanks

[beans 0]

It works fine on Android N (Note 8 T-Mobile US). App version 7.17.1. After setting up the 4 digit code, it gives you the option to use your fingerprint. Need to have the 4 digit code setup as a backup for your fingerprint.

[mlumb 0]

Yup created a pin first thing.  Its the pin screen that shows above that "fingerprint not available at the moment"

[gfjerez 0]

In my Galaxy S10+, fingerprint unlock used to work a few months ago, now I receive the message "fingerprint not available at the moment". The app permissions are all enabled. What else can be done? Thanks

[Renesense 0]

Any update on this ? Samsung galaxy S8 fingerprint not available at the moment" 

 

[PRGkayla 0]

I'm really looking for an update on this topic. I have 3 Samsung devices.  a password that can be hacked is no where near as secure as placing my fingerprint on my device

[PinkElephant 8,077]

You are posting in a thread that is very old, predating the current app generation 10 by far.

Every older client than those with a „10“ as main version number is deprecated. It will not be modified, no matter if features or bugs are claimed, and even if it fails, it simply fails, and that’s the end of it all.

Be happy as long as you can still use it - on borrowed time.