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Window not opening and Screen Freeze up

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A few days ago I had an issue with a web site that required me to clear my history. As far as I can tell ever since then I have had an issue with the Evernote. When starting it up I get the top menu and NOTHING ELSE. I would try quitting and would observe the syncing notice. At some point I decided to try reloading a fresh version of the program from the app store. HOLY COW! That was an adventure. LOTS of errors and warnings! I eventually got the program to start, but got the same nonexistent screen.

By chance I learned that if I minimize the screen (that does not show!) I could then see it in the dock area. After selecting the docked program it would open up and allow data manipulation. If any other program would open over the top of Evernote or if the computer went to sleep I would need to minimize and reopen it to do any work.

I just remembered that I recently had my mac update the operating system that required a restart. I do not recall when this happened in the chain, but I do believe it was shortly before this started happening. Currently it shows 10.13.3 (17D47).

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  • Level 5*

Hi.  Unless you get more specific advice from a Mac user,  I'd suggest you uninstall and reinstall your application.  Hopefully you should already have a backup copy of your data,  but you might want to export your notebooks to ENEX files just in case it's necessary to do a 'clean' reinstall of the whole thing.  Don't know why a history clean-up should cause any issues,  and AFAIK Evernote is working on your OS version (though I'm not a user).  Worst case you may need to re-download your database from the server,  but that shouldn't be necessary.

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I used app cleaner and things seem to be back to normal. Still not sure if all of my notes and notebooks were recovered. Will need to check against my PC based platform.


As a side note, AppCleaner was NOT very user friendly. It left me with much apprehension through the whole process.

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