(Archived) Synchronisation (INTERNET_CANNOT_CONNECT) error

[Dukeswharf 0]

Hi,

I have just, as of 10 minutes ago, upgarded to version 3.0.0.542 (27061) and am now unable to access the internet at all. I get the following error message:

10:45 0% Authenticating user "myusername"

10:45 0% TException: Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

10:45 0% Session terminated abnormally, elapsed time: 0s

Is there a known issue with synchronisation in the current version of beta 3? What is the issue here?

Many thanks.

[Dukeswharf 0]

Hi,

further to my original post I am running Win XP Service Pack 2.

I unintslled Evernote 3.0.0.542 (27061) and downloaded the full install from the website and reinstalled. Still the same error. There is definately something amiss with Synchronisation on this current addition.

Many thanks

[Jonathan Cool 0]

I have a similar problem. Connection and authentication work but the

sync process gets to a halt when the update is at 7 or 12%. Then I get

the message "synchronization failed". This happened after the latest

update ...

[Dukeswharf 0]

Yes, I should have mentioned that connection and authentication work, but not synch.

[iafanasyev 1]

Can you try back the .539 build and see if the problem persists or not?

You can download the executable from here:

http://webcalif.evernote.com/Pub/afan/Evernote539.zip

Just unzip it in the Evernote program directory and run Evernote539.exe instead of Evernote.exe.

[Dukeswharf 0]

Can you try back the .539 build and see if the problem persists or not?

Yep, same thing! The error reads as:

12:56 0% Authenticating user "myusername"

12:56 0% TException: Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

12:56 0% Session terminated abnormally, elapsed time: 0s

I am now in the process of downloading the install from here:

http://wikisend.com/download/932392/EverNote(fix).zip

I will see whether there is any change with this and report back.

[Dukeswharf 0]

Well, still no joy here...

What is the situation with this issue?

Many thanks.

[Dukeswharf 0]

Would just like to inform the community that all is working now.

What ever was done server side has had the desired effect.

Many thanks.

[Dukeswharf 0]

Back to square one again! Whatever it is you guys are doing on the server end, please stop it. Please!!

EDIT: After refreshing my browser I see the message from you guys saying that you are carrying out maintenace. It might be a good idea to make this warning availble to those using the desktop application as well, maybe!!

Many thanks.

[msbentley 13]

I tried installing the EN 4 preview a week or so ago, alongside EN 3.5, and I had a problem that 3.5 worked fine, but 4 didn't. In any case, I decided to wait and try the release version of EN 4 - but I have the same problem. My internet connection is fine, the EN service is working, EN4 in fact checks for updates OK, but when I try to sync I get errors:

Evernote for Windows 4.0.0.2880 (107102) Public

OS: Windows 5.1.2600 Service Pack 3

User: msbentley

Memory: 22.5MB

Created: 2010/10/28 11:05:51

---

Log opened on 2010/10/28 11:02:14 (UTC+2:00)

11:02:14 [3548] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe"

11:02:18 [3548] Created SendTo shortcut:

11:02:18 [3548] * link: "C:\Documents and Settings\Administrator\SendTo\Evernote.lnk"

11:02:18 [3548] * path: "C:\Program Files\Evernote\Evernote\Evernote.exe"

11:02:18 [3548] SignInDlg WMP error: CreateControl hr=80040154

11:02:18 [3548] SigninMovie: failed to create Windows Media Player control

11:03:04 [3812] 0% Authenticating user "msbentley"

11:03:26 [3812] 0% Can't send HTTP request, error: INTERNET_TIMEOUT

11:03:26 [3812] 0% Session terminated abnormally, elapsed time: 22s

11:03:26 [3812] 0% * 0s (0%) spent in EDAM RPC

This is running on a minimal XP install, and it's possibly that I have some necessary service disabled - are there any dependencies I should look out for?

Thanks! Mark

[engberg 89]

I think that this may be an issue with Windows Internet subsystem trying to connect to www.evernote.com via SSL (https).

The software update process uses plain text HTTP, so that would explain why it works but authentication does not.

I would start by trying to access this page from Internet Explorer (not Chrome, Firefox, etc.) from that same computer:

https://www.evernote.com/status.jsp

Does that work without any errors or warnings? If not, you may need to tweak something in your firewall settings.

[msbentley 13]

Thanks for your reply, Dave. I can access the https status page with no problems in firefox. There are no firewalls etc. running on this machine.

In fact I think the update check also failed, but just returns "You have the latest version" even when no connection was made - I guess this is a bug. From the log:

http://update.evernote.com/public/ENWin4/update.xml

12:04:36 [2372] Unable to send HTTP request: 12002

EN 3.5 worked fine on this machine, and all other software that requires internet access is working. Are their any Windows services I should check that are running (several are disabled to save resources)?

Thanks! Mark

[engberg 89]

I think that you may be entering your email address into the login form instead of your username.

Try logging in with your username (i.e. there shouldn't be an '@' symbol in the login field).

We'll fix the client to handle this in a much less confusing way.

Thanks

[knabber 0]

I'm having this same issue.

Login credentials look fine. Tested web-ev and is fine.

I am behind a firewall at work, but this was working before.

[engberg 89]

knabber -

please double-check that you're putting your 'username' in the login field.

Then check under: Help > Activity Log

[msbentley 13]

Nope, I'm definitely using my username (I didn't know you could use anything else!) and the exact procedure works on my two other machines. I signed out and tried to sign in again, and I get a message "Cannot communicate with Evernote servers to verify password".

I have just "manually" upgraded to 2927 and I have the same problem there... Any other suggestions?

[engberg 89]

check under: Help > Activity Log

[deiga 1]

I have the same problem except for INTERNET_CANNOT_CONNECT error.

Please provide assistance.

Here is the activity log:

Log opened on 2010/11/03 12:12:50 (UTC+2:00)

12:12:50 [4664] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe"

12:12:50 [4664] Opened database: C:\Users\Timo Sand\AppData\Local\Evernote\Evernote\Databases\deiga.exb (702MB Fixed)

12:12:54 [1192] 0% Authenticating user "deiga"

12:12:58 [1192] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

12:12:58 [1192] 0% Session terminated abnormally, elapsed time: 3s

12:12:58 [1192] 0% * 0s (0%) spent in EDAM RPC

12:14:50 [444] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

12:14:50 [444] Unable to send HTTP request: 12029

[engberg 89]

deiga -

Please confirm that you're putting your "username" into the login field, and not your email address. I.e. you should put your username (e.g. 'deiga') and not your personal email address.

[msbentley 13]

Dave - with the latest version, my activity log is pretty much the same as at the top of the post:

Evernote for Windows 4.0.1.2927 (107812) Public
OS: Windows 5.1.2600 Service Pack 3
User: msbentley
Memory: 17.1MB
Created: 2010/11/04 18:17:19
---

Log opened on 2010/11/04 18:14:50 (UTC+1:00)

18:14:50 [1820] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe" 
18:14:50 [1820] SignInDlg WMP error: CreateControl hr=80040154
18:14:50 [1820] SigninMovie: failed to create Windows Media Player control
18:14:56 [1216] 0% Authenticating user "msbentley"
18:15:17 [1216] 0% Can't send HTTP request, error: INTERNET_TIMEOUT
18:15:17 [1216] 0% Session terminated abnormally, elapsed time: 20s
18:15:17 [1216] 0% * 0s (0%) spent in EDAM RPC
18:15:25 [1820] Opened database: C:\Documents and Settings\Administrator\Local Settings\Application Data\Evernote\Evernote\Databases\msbentley.exb (301MB Fixed)
18:17:21 [2604] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml
18:17:42 [2604] Unable to send HTTP request: 12002
18:18:56 [476] 0% Authenticating user "msbentley"
18:19:17 [476] 0% Can't send HTTP request, error: INTERNET_TIMEOUT
18:19:17 [476] 0% Session terminated abnormally, elapsed time: 21s
18:19:17 [476] 0% * 0s (0%) spent in EDAM RPC

Cheers, Mark

[engberg 89]

Please try to log in to Evernote on the web using Internet Explorer (not Chrome, Firefox, etc.) on that same machine. Does that work without any errors/warnings/etc.?

If so, can you please try to reboot your PC? I've heard that has fixed a few people who've seen this problem on v4.

Thanks

[deiga 1]

deiga -

Please confirm that you're putting your "username" into the login field, and not your email address. I.e. you should put your username (e.g. 'deiga') and not your personal email address.

Ok, I tried loggin in with my username.

The result:

And I tried logging in with IE, I have IE9 so taht seems to be the problem, right?

But why would using evernote depend on my IE version?

Edit: the newest version of EN4 fixed my problems

[msbentley 13]

Great! I don't have IE (it's a stripped down XP installation), but some combination of installing the latest version and rebooting helped - all works now - many thanks!!

[deiga 1]

Hey,

I'm using EN4 on my work computer and have been unable to get it working.

It worked for one day last week, but the next day it didn't work.

My system: Win 7 32-bit

EN version: 4.0.1.2927

Log:

14:24:38 [2144] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe"

14:24:39 [2144] Opened database: C:\Users\Timo Sand\AppData\Local\Evernote\Evernote\Databases\deiga.exb (348KB Fixed)

14:24:49 [3268] 0% Authenticating user "deiga"

14:24:53 [3268] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

14:24:53 [3268] 0% Session terminated abnormally, elapsed time: 3s

14:24:53 [3268] 0% * 0s (0%) spent in EDAM RPC

14:26:38 [4668] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

14:26:38 [4668] Unable to send HTTP request: 12029

I am loged in with my username and not e-mail.

I've tried rebooting a few times, I've tried removing my database, I've accessed EN web with IE9 (This gave me an browser unsupported message the first time I logged in), I've accessed https://www.evernote.com/status.jsp with IE9 without problems.

I just don't know what to do anymore, and not having the desktop client is really crippling my workflow.

[deiga 1]

Sync worked with EN version: 4.0.1.2983 for one day. And then the next day it didn't work anymore.

[amakker 0]

Thank you for the report. Have you tried rebooting and re installing?

[cweirup 0]

I had the same problem, and upgrading to 4.0.2 fixed the issue for me.

[deiga 1]

I now had Evernote 4.0.2.3126 running for almost a week. Last night my Windows crashed (unrelated, I hope ) and after that crash Evernote gives the same error message than in the OP.

I rebooted the machine and no change. Though I'm pretty sure that installing anew version will fix this.

Why would Evernote stop working in realtion to a windows crash?

[deiga 1]

Okay, installed the new version, fixed my problems.

Friday night my Win7 crashed again and thus Evernote was broken again this morning.

Now it seems to forget my notes database aswell as the internet connection.

Currently downloading the newest version, let's see if that fixes anything.

I'm beginning to think that Evernote could have something to do with the crashes. What other reason is there for Evernote to break from windows crashes?

[amakker 0]

Can you please go to Help and go to Activity log and post it here? Were you able to submit the crash reports?

[llytyl 0]

Hi,

I am using 4.2 of Evernote.

It was okay all the time but today as I tried to login, it said it couldn't connect to the evernote server (the login window took ages to load, becoming 'no response' throughout the process and eventually said, 'can't connect to the evernote server)

I tried using Mozilla Firefox to log in the evernote web version

it's ok

Therefore I can be sure there's nothing wrong with my password

Please do my favour and check my account

I HAVE ALREADY DELETED IT AND RE-INSTALLED EVERNOTE

however

STILL THE SAME

Please help, my account user name is 'llytyl'

I am a uni student, I rely so much on Evernote with my notes and learning material.

Please help

THANK YOU FOR YOUR KIND ATTENTION

----------------------

This is my 'log'

Log opened on 2011/02/21 04:21:52 (UTC+8:00)

04:21:52 [4788] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

04:21:52 [4788] Client info: Evernote Windows/127835; Windows/6.1.7600;

04:21:52 [4788] Created SendTo shortcut:

04:21:52 [4788] * link: "C:\Users\Tim\AppData\Roaming\Microsoft\Windows\SendTo\Evernote.lnk"

04:21:52 [4788] * path: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

04:21:52 [4788] SigninMovie: Windows Media Player: 12.0.7600.16667

04:22:41 [5316] 0% Authenticating user "llytyl"

04:24:30 [5316] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

04:24:30 [5316] 0% Session terminated abnormally, elapsed time: 1m 48s

04:24:30 [5316] 0% * 0s (0%) spent in EDAM RPC

04:30:23 [5316] 0% Authenticating user "llytyl"

04:32:12 [5316] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

04:32:12 [5316] 0% Session terminated abnormally, elapsed time: 1m 49s

04:32:12 [5316] 0% * 0s (0%) spent in EDAM RPC

[llytyl 0]

I don't know why but it's ok again.

Thanks anyway!

I LOVE EVERNOTE!

KEEP IT UP, GUYS!

WE ALL LOVE IT!

[projal147 0]

I can log-in via the web and on my blackberry, but i just installed the windows version and it says "Can't connect to server"

here is what the log says: any ideas on a fix?

Evernote for Windows 4.2.3.2 (131509) Public

OS: Windows 6.0.6002 Service Pack 2

Memory: 26.3MB

Created: 2011/03/28 21:34:05

---

21:28:46 [7588] SigninMovie: Windows Media Player: 11.0.6002.18311

21:28:56 [6172] 0% Authenticating user "wetzelm"

21:29:01 [6172] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

21:29:01 [6172] 0% Session terminated abnormally, elapsed time: 5s

21:29:01 [6172] 0% * 0s (0%) spent in EDAM RPC

21:29:06 [6172] 0% Authenticating user "wetzelm"

21:29:11 [6172] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

21:29:11 [6172] 0% Session terminated abnormally, elapsed time: 5s

21:29:11 [6172] 0% * 0s (0%) spent in EDAM RPC

21:29:13 [7588] Launching url http://www.evernote.com/about/getting_started/#2

Log opened on 2011/03/28 21:29:31 (UTC-4:00)

21:29:31 [6956] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

Log closed on 2011/03/28 21:29:31 (UTC-4:00)

21:29:35 [6172] 0% Authenticating user "wetzelm"

21:29:39 [6172] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

21:29:39 [6172] 0% Session terminated abnormally, elapsed time: 3s

21:29:39 [6172] 0% * 0s (0%) spent in EDAM RPC

21:29:53 [7588] Launching url http://www.evernote.com/about/contact/s ... on=4.2.3.2

21:30:35 [6172] 0% Authenticating user "wetzelm"

21:30:40 [6172] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

21:30:40 [6172] 0% Session terminated abnormally, elapsed time: 5s

21:30:40 [6172] 0% * 0s (0%) spent in EDAM RPC

21:30:40 [6172] 0% Authenticating user "wetzelm"

21:30:45 [6172] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

21:30:45 [6172] 0% Session terminated abnormally, elapsed time: 4s

21:30:45 [6172] 0% * 0s (0%) spent in EDAM RPC

[Phil Dean 150]

Please open Internet Explorer, then hit Tools->Work Offline and change it to "Online". While Internet Explorer may not be your main browser, Evernote uses IE as it's internet gateway. Hope this helps!

[papercontracts 0]

Hi,

I'm trying to use Evernote 4.5.0.5229 on my PC running Windows 7 64bit and Firefox 6.0.2. I also have IE 9.0.8112.16421 installed.

When I try to connect the desktop Evernote I get the message "Can't connect to the server" and the following log report. IE is running and connecting to the web, but can't access http://www.evernote.com in IE or Firefox that gets "The server at http://www.evernote.com is taking too long to respond." or "Internet Explorer cannot display the webpage".

Can anyone help?

Thanks!

Log file:

Evernote for Windows 4.5.0.5229 (167496) Public

OS: Windows 6.1.7600

Memory: 21.8MB

Created: 2011/09/20 10:07:19

---

08:36:13 [4772] Client info: Evernote Windows/167496; Windows/6.1.7600;

08:36:15 [4772] SigninMovie: Windows Media Player: 12.0.7600.16667

08:36:30 [6840] 0% Authenticating user "papercontracts"

08:38:51 [6840] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

08:38:51 [6840] 0% Session terminated abnormally, elapsed time: 2m 20s

08:38:51 [6840] 0% * 0s (0%) spent in EDAM RPC

Log closed on 2011/09/20 08:41:41 (UTC+1:00)

Log opened on 2011/09/20 09:21:56 (UTC+1:00)

09:21:56 [5616] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

09:21:56 [5616] Client info: Evernote Windows/167496; Windows/6.1.7600;

09:21:56 [5616] Created SendTo shortcut:

09:21:56 [5616] * link: "C:\Users\David\AppData\Roaming\Microsoft\Windows\SendTo\Evernote.lnk"

09:21:56 [5616] * path: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

09:21:57 [5616] SigninMovie: Windows Media Player: 12.0.7600.16667

09:22:37 [6356] 0% Authenticating user "papercontracts"

09:24:36 [6356] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

09:24:36 [6356] 0% Session terminated abnormally, elapsed time: 1m 59s

09:24:36 [6356] 0% * 0s (0%) spent in EDAM RPC

09:51:52 [6356] 0% Authenticating user "papercontracts"

09:53:54 [6356] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

09:53:54 [6356] 0% Session terminated abnormally, elapsed time: 2m 2s

09:53:54 [6356] 0% * 0s (0%) spent in EDAM RPC

10:01:00 [5616] Launching url http://www.evernote.com/about/contact/s ... 4.5.0.5229

[Owyn 457]

Start Internet Explorer and see if it has gone to off-line mode. If so, fix that, and you should be good to go.

viewtopic.php?f=56&t=26298&view=unread#p119819

[papercontracts 0]

Hi Owen,

Thanks for this quick reply. But I'd seen those other posts and (a) in IE 9.0.8112.16421 I can't find how to look for or set offline/online mode; and ( I can use IE to access the web - so I'd assumed that means it's in online mode?

Regards,

David

[Owyn 457]

a) I don't use IE9 so can't give you a quick answer. Others can.

Yeah. If you can browse, you are online.

Is the problem persistent? I have been seeing intermittent communication errors with the service. Recovery period has varied from minutes to hours. Typically (9 times out of 10) less than 5 minutes.

[jefito 5,598]

I just tried with the same version of IE 9. I can access Evernote just fine; the web client, forums, et al.

[Owyn 457]

I just tried with the same version of IE 9. I can access Evernote just fine; the web client, forums, et al.

I have been logging frequent communication errors in the web client (I have it up almost all the time) plus, as previously reported, intermittent sync errors since beta3.

This problem is failure to connect at all from Windows client.

[jarcher12 0]

Hi I had a similar problem, evernote would work on my android phone connected to my router via wifi and my pc connected to my router via lan cable but would NOT connect at ALL to my laptop connected to the same router via wifi. no matter what i tried, Internet explorer etc did not work. in fact could not connect to evernote website via IE that was weird.

Anyway i figured the problem must be some wifi setting gone awry on my laptop, so i plugged it into router with a lan cable and logged into evernote from app and from ie. worked like a charm everything synced and now it seems to have overcome its reluctance and works on wifi. Hope this helps.

[Owyn 457]

e.g.

"Sync failed due to nexpected error at server"

Evernote for Windows 4.5.1.5427 (179863) Prerelease
OS: Windows 5.1.2600 Service Pack 3
User: owyn
Memory: 20.5MB
Created: 2011/09/20 12:29:31
---
12:27:59 [2588] 19% * Retrieving note content, length=2032
12:27:59 [2588] 19% * guid={006a0c22-4188-4737-8fa7-994dc2c2258c}
12:27:59 [2588] 19% TException: TApplicationException: Wrong method name
12:28:00 [2588] 19% Session terminated abnormally, elapsed time: 19s
12:28:00 [2588] 19% * sent: 4.0KB, received: 338KB
12:28:00 [2588] 19% * 13s (69%) spent in EDAM RPC
---

12:30:55 [2588] 58% Creating local note "Community Forum Software - IP.Board"
12:30:55 [2588] 58% * guid={21AF595C-74AA-4DE4-9E48-E32E023D78E8}
12:30:55 [2588] 58% * Retrieving note data, total size=62704
12:30:56 [2588] 58% * Retrieving note content, length=23703
12:30:56 [2588] 58% * guid={21af595c-74aa-4de4-9e48-e32e023d78e8}
12:30:57 [2588] 58% TException: TApplicationException: Wrong method name
12:30:57 [2588] 58% Session terminated abnormally, elapsed time: 22s
12:30:57 [2588] 58% * sent: 4.3KB, received: 1.1MB
12:30:57 [2588] 58% * 18s (83%) spent in EDAM RPC

12:35
3rd Try. Sync complete.

[Phil Dean 150]

We've been experiencing sporadic SSL connection errors on our load balancers. Once a connection is established, it works fine, so it's only an issue for the start of any interaction.This may translate into temporary browser errors or sync errors which would go away after another attempt to sync. We are working on resolving this issue but as mentioned it is very sporadic and is happening infrequent.

[Owyn 457]

We've been experiencing sporadic SSL connection errors on our load balancers. Once a connection is established, it works fine, so it's only an issue for the start of any interaction.This may translate into temporary browser errors or sync errors which would go away after another attempt to sync. We are working on resolving this issue but as mentioned it is very sporadic and is happening infrequent.

That could explain intermittent failure to connect. (The originally reported problem).

It doesn't seem to explain abnormal termination of an established sync session.

[evermullah 8]

Hi,

EN seems to have problems connecting to their servers.

i don't know why and i'm using this computer the whole day (internet works flawlessly).

Evernote for Windows 4.5.0.5229 (167496) Public
OS: Windows 6.1.7601 Service Pack 1
User: evermullah
Memory: 33.3MB
Created: 2011/11/17 00:12:56
---
23:46:18 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
23:46:18 [12952] 0% Session terminated abnormally, elapsed time: 7s
23:46:18 [12952] 0% * 0s (0%) spent in EDAM RPC
23:51:06 [12952] 0% Authenticating user "evermullah"
23:51:12 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
23:51:12 [12952] 0% Session terminated abnormally, elapsed time: 5s
23:51:12 [12952] 0% * 0s (0%) spent in EDAM RPC
23:52:30 [12952] 0% Authenticating user "evermullah"
23:52:36 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
23:52:36 [12952] 0% Session terminated abnormally, elapsed time: 5s
23:52:36 [12952] 0% * 0s (0%) spent in EDAM RPC
23:57:06 [12952] 0% Authenticating user "evermullah"
23:57:14 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
23:57:14 [12952] 0% Session terminated abnormally, elapsed time: 7s
23:57:14 [12952] 0% * 0s (0%) spent in EDAM RPC
00:00:14 [12952] 0% Authenticating user "evermullah"
00:00:20 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:00:20 [12952] 0% Session terminated abnormally, elapsed time: 5s
00:00:20 [12952] 0% * 0s (0%) spent in EDAM RPC
00:02:40 [12952] 0% Authenticating user "evermullah"
00:02:46 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:02:46 [12952] 0% Session terminated abnormally, elapsed time: 5s
00:02:46 [12952] 0% * 0s (0%) spent in EDAM RPC
00:06:00 [12952] 0% Authenticating user "evermullah"
00:06:08 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:06:08 [12952] 0% Session terminated abnormally, elapsed time: 7s
00:06:08 [12952] 0% * 0s (0%) spent in EDAM RPC
00:06:21 [12952] 0% Authenticating user "evermullah"
00:06:27 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:06:27 [12952] 0% Session terminated abnormally, elapsed time: 5s
00:06:27 [12952] 0% * 0s (0%) spent in EDAM RPC
00:07:59 [12952] 0% Authenticating user "evermullah"
00:08:05 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:08:05 [12952] 0% Session terminated abnormally, elapsed time: 5s
00:08:05 [12952] 0% * 0s (0%) spent in EDAM RPC
00:12:04 [12952] 0% Authenticating user "evermullah"
00:12:12 [12952] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:12:12 [12952] 0% Session terminated abnormally, elapsed time: 7s
00:12:12 [12952] 0% * 0s (0%) spent in EDAM RPC

after restarting EN:

Evernote for Windows 4.5.0.5229 (167496) Public
OS: Windows 6.1.7601 Service Pack 1
User: evermullah
Memory: 27.6MB
Created: 2011/11/17 00:17:37
---
Log opened on 2011/11/17 00:17:00 (UTC+1:00)
00:17:00 [5900] Command line: "C:\Program Files\Evernote\Evernote.exe"
00:17:00 [5900] Client info: Evernote Windows/167496; Windows/6.1.7601 Service Pack 1;
00:17:05 [5900] Opened database: K:\en\Databases\evermullah.exb (3.7GB Fixed)
00:17:09 [1788] 0% Authenticating user "evermullah"
00:17:16 [1788] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
00:17:16 [1788] 0% Session terminated abnormally, elapsed time: 6s
00:17:16 [1788] 0% * 0s (0%) spent in EDAM RPC

i can't reboot the computer the next time, so what can i do now?

[evermullah 8]

removing (killing) all EN tasks from the taskmanager, nor a normal application exit did help.

deactivating the nic did not help either.

anybody an idea on how i could try to fix this? (without rebooting)

all other programs which use internet work normal.

EN on anonter windows computer in the same network does work normal.

very strange

[Owyn 457]

Can you use the EN web client from IE?

[evermullah 8]

Can you use the EN web client from IE?

yes, i could. thanks.

guess what...the firewall settings were the cause of all evil.

don't know, why they changed, but they did.

[Owyn 457]

Yep. That would do it.

[Guy 1]

Evernote has stopped syncing - saying that it is unable to connect to the server. This has been going on all day.

The last few lines of the activity log are:

INTERNET_CANNOT_CONNECT

14:11:12 [6704] 0% Session terminated abnormally, elapsed time: 3s

14:11:12 [6704] 0% * 0s (0%) spent in EDAM RPC

14:12:20 [6704] 0% Authenticating user "guyshahar"

14:12:24 [6704] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

14:12:24 [6704] 0% Session terminated abnormally, elapsed time: 3s

14:12:24 [6704] 0% * 0s (0%) spent in EDAM RPC

14:14:38 [6704] 0% Authenticating user "guyshahar"

14:14:42 [6704] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

14:14:42 [6704] 0% Session terminated abnormally, elapsed time: 3s

14:14:42 [6704] 0% * 0s (0%) spent in EDAM RPC

14:15:13 [6324] APM event: PBT_APMSUSPEND

16:56:31 [6324] APM event: PBT_APMRESUMEAUTOMATIC

16:56:31 [6324] APM event: PBT_APMRESUMESUSPEND

16:57:31 [6704] 0% Authenticating user "guyshahar"

16:57:35 [6704] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

16:57:35 [6704] 0% Session terminated abnormally, elapsed time: 3s

16:57:35 [6704] 0% * 0s (0%) spent in EDAM RPC

Can anyone help me resolve this???

Thank you

Guy

[Owyn 457]

If you can successfully login to the web client from IE then the most likely cause of the problem is that the Evernote Windows client is blocked in your Firewall.

[Guy 1]

Yes - you are right - that sorted it.

Not sure how it happened though - until a couple of days ago, it was syncing fine.

Thank you - a great help!!! Up an running again now!

[TotalBalance 0]

For the last couple days no matter what I try, my local desktop EN copy will not sync with the server. I just get the error msg "Syncronization Failed!" Cannot connect to Evernote Servers.

When I log out and try to log in via desktop it also fails to connect and just asks if I want to open a local copy.

I've just downloaded the most recent beta so we'll see if that helps. Otherwise, suggestions?

Lars

[FactMan 196]

1. Make sure you have a backup of your .exb file.

2. Empty the trash on all platforms that you use (Windows, and the web version in particular).

3. Try synchronizing again.

4. Go to Help/Activity Log and see if you can see anything there that might indicate a particular note is causing a problem - if so, delete that note and try synchronizing again.

5. If none of the above works, put in a support ticket.

[Owyn 457]

Need to see the last 10 lines of Help -> Activity Log

[TotalBalance 0]

Thanks Factman and Owyn. Checked the log file and noticed:

Hardly use IE anymore so opened up, noticed it was in offline mode. Went online and all seems to be syncing now. Hope it stays that way.

0% Windows Internet subsystem is in offline mode

Lars

[Owyn 457]

Yep. That is a common cause of sync failures. Once fixed it usually stays fixed.

[Devika 1]

Had the same problem. And the Internet Explorer solution worked. Thanks

[Mehrdad 0]

Even I have internet connection with cable and pppoe but I face to this error

You need to be online to register or Performe an intial sysn.please check your internet connection.

I have windows 7

[Owyn 457]

Can you connect to the Web client using Internet Explorer?

[Mehrdad 0]

Yes , I can connect . but not in software , how can I check and make sure that the port for this software is open ?

[Owyn 457]

You just did. Signing in to Web client VIA IE tests the full ENW Internet connection path.

[Owyn 457]

Hmmm. Are you using IE64? If so then switch to IE32.

[Mehrdad 0]

Actually I use Firefox to connect, I dont know why the software cannot connect to internet and send me message like :

You need to be online to register or Performe an intial sysn.please check your internet connection..

this software use which port to connect to internet ?

actually I also cannot connect to my VOIP software , this software cannat find my user and password .

how can I check and correct the connection of software to internet ?

[Mehrdad 0]

I connected . the problem comming from IE . I think this softaware is realted to IE . my IE it was in offline mode. but now is working

[Owyn 457]

ENW uses components of IE.

IE OFFLINE is a frequent cause of this problem and also of sync problems.

[spg SCOTT 736]

Seems that EN can detect offline mode, but doesn't seem to notify if you are logging in. (judging by the error message reported, and my testing)

If you are already logged in, and try to sync while in offline mode, EN will tell you so, but if you are trying to log in, then you wont see it.

http://www.evernote.com/shard/s26/sh/889c8a83-1f40-434b-9168-f2cb9c654aef/94c4a0af7b8fb6740b66943df2fc3eb4

[Owyn 457]

That Ui change snuck by me. Thanks for testing and documenting.

[gloriana11 0]

I can't get EN to sync from my laptop. I haven't tried for a long time because I wasn't interested in that part of EN. However, I just got a smartphone and would like to have access to some stuff from it.

I reinstalled EN but that hasn't helped. I found a forum post that suggested that internet explorer was offline, so I checked that, but it works fine. I have posted the last activity log lines below. Hope someone can help.

15:54:53 [9856] Command line: "C:\Program Files (x86)\Evernote\Evernote\Evernote.exe"

15:55:09 [8136] 0% Authenticating user "gloriana11"

15:55:13 [8136] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

15:55:13 [8136] 0% Session terminated abnormally, elapsed time: 3s

15:55:13 [8136] 0% * 0s (0%) spent in EDAM RPC

15:55:13 [8136] 0% Authenticating user "gloriana11"

15:55:18 [8136] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

15:55:18 [8136] 0% Session terminated abnormally, elapsed time: 5s

15:55:18 [8136] 0% * 0s (0%) spent in EDAM RPC

[tkraikit 21]

Assuming you can access the internet from other things on that computer (e.g. web browsing, email, etc.), is it possible that you have firewall software that is blocking Evernote from making its outbound connection?

[Jaimeson 0]

Hi all. Had to reinstall Windows 7 and am now reinstalling all programs. Evernote downloaded and appeared to install correctly, but when I try to open it on my PC it gives the message in the title. I saw various posts about IE needing to be reviewed to be sure it was not in Work Offline status. Checked that - all OK - even toggled it back and forth a few times. Reinstalled Evernote. Same problem.

Any ideas on what else to try?

Thanks.

Jaime

[kleinmk 0]

I had the same problem. This is happening to me both on Windows 7 and a Windows 8 machine I have. In both cases, IE is not in "Work Offline" mode and I can log into the web version of Evernote from either machine with no problems. However, the same error appears on both systems.

All I receive is the popup error of "Could not connect to server. You need to be online to register or perform an initial sync. Please check your connection to the Internet".

Please advise!!

Thank you.

[gmliii 0]

This is happening to me as well with Version 4.6.1.7860. I am able to connect to internet otherwise. IE 10 is not in offline mode.

[opulent 0]

Sorry to only add to the problem, but I also have this problem.. Can log on on my Android phone, but not my PC. Please help. Nothing wrong with my internet connection.

[kleinmk 0]

EN - any response here? I have had this issue before I rebuilt my laptop with Windows 8 as well. That was Windows 7. That makes 3 systems that I have had alone that I cannot use the Windows client on and have to resort to the web based solution. These cannot be isolated incidents. Anything you can provide assistance with?

Thank you!

[Burcham 1]

I am having the same problem. Moved to a new desktop at work and wanted to download Evernote. I use Google Chrome and am not sure how to check if I'm in "Work Offline" mode, but seeing as how everything else with the internet is working normally, I don't think so. I downloaded Evernote successfully but I cannot open it. An error message pops up that says "Could not connect to server. You need to be online to register or perform an initial sync. Please check your internet connection."

Thanks for any help.

[Burcham 1]

Ok, I think I just fixed the problem, after reading through some posts by people with a similar problem. Even though I don't use Internet Explorer, I opened up and cleared the cache. Now I can open Evernote! Yay!

[opulent 0]

I read on another site to do an antivirus scan. It took a while but this morning when I opened up it all works. I also use chrome and do not even bother with IE.

[sh0074 0]

I'm having the same problem. I'm running Windows 7. IE isn't set to work offline. I confirmed that I can log into the web version from IE.

Any help on this, EN?

Thanks!

[BurgersNFries 2,407]

EN - any response here? I have had this issue before I rebuilt my laptop with Windows 8 as well. That was Windows 7. That makes 3 systems that I have had alone that I cannot use the Windows client on and have to resort to the web based solution. These cannot be isolated incidents. Anything you can provide assistance with?

Thank you!

This is a user's forum. If you want to connect with EN directly, you should submit a support ticket. (See my sig.)

[thecraigfm 0]

My Evernote on my PC has stopped syncing. Works fine on my mac and iPhone. Activity log says no internet but I do have a connection and am posting from it right now...

 

Evernote for Windows 4.6.3.8096 (268604) Public

OS: Windows 6.1.7601 Service Pack 1

User: thecraigfm

Memory: 35.1MB

Created: 2013/03/20 13:14:29

---

Bootstrap info: loadedDatabase

<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="http://evernote.com" service_host="www.evernote.com" support_url="https://evernote.com/contact/support/"/></profile></bootstrap_info>

---

08:56:29 [5768] 0% * 0s (0%) spent in EDAM RPC

09:56:20 [5768] 0% Authenticating user "thecraigfm"

09:56:29 [5768] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

09:56:29 [5768] 0% Session terminated abnormally, elapsed time: 9s

09:56:29 [5768] 0% * 0s (0%) spent in EDAM RPC

10:06:38 [4872] Unable to send HTTP request: 12029

10:14:53 [5768] 0% Authenticating user "thecraigfm"

10:15:02 [5768] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

10:15:02 [5768] 0% Session terminated abnormally, elapsed time: 9s

10:15:02 [5768] 0% * 0s (0%) spent in EDAM RPC

10:15:16 [3224] Command line: "C:\Program Files\Evernote\Evernote\Evernote.exe" 

10:56:21 [5768] 0% Authenticating user "thecraigfm"

10:56:30 [5768] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

10:56:30 [5768] 0% Session terminated abnormally, elapsed time: 9s

10:56:30 [5768] 0% * 0s (0%) spent in EDAM RPC

11:36:37 [6496] AutoUpdate: checking for update at: http://update.evernote.com/public/ENWin4/update.xml

11:36:38 [6496] Unable to send HTTP request: 12029

11:56:20 [5768] 0% Authenticating user "thecraigfm"

11:56:29 [5768] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

11:56:29 [5768] 0% Session terminated abnormally, elapsed time: 9s

11:56:29 [5768] 0% * 0s (0%) spent in EDAM RPC

12:56:20 [5768] 0% Authenticating user "thecraigfm"

12:56:29 [5768] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

12:56:29 [5768] 0% Session terminated abnormally, elapsed time: 9s

12:56:29 [5768] 0% * 0s (0%) spent in EDAM RPC

13:11:29 [3224] Launching url http://evernote.com/about/support/windows.php

13:11:33 [5768] 0% Authenticating user "thecraigfm"

13:11:42 [5768] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

13:11:42 [5768] 0% Session terminated abnormally, elapsed time: 9s

13:11:42 [5768] 0% * 0s (0%) spent in EDAM RPC

[Czarkk 0]

Hi

 

I can not connect with Evernote servers form home and also from office wich is in different city. In both locations I'm using this same ISP as ORANGE ( DSL in office, ADSL in home)

Neither windows aplications nor website is working. Also when I'm trying to connect wia router in any of this two places by smartphone application I got Bootstrap prifile is null.

 

When I change router for this pne with 3G modem inside or I use smartphone 3G data plan everything is working properly.

 

From Evernote windows application I got 

 

 

13:04:33 [4620] 0% Connecting to www.evernote.com

13:04:33 [4620] 0% * loaded updateCount: 27406

13:06:43 [4620] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT

13:06:43 [4620] 0% Session terminated abnormally, elapsed time: 2m 9s

 

 

 

When I'm trying to traceroute Evernote server from router with DSL I got timeout message :

 

Tracing route to evernote.com [204.154.94.73] over a maximum of 20 hops

 

 1    1ms    2ms    1ms    79.188.239.169

 2 189ms 22ms 18ms    213.25.2.66

 3 19ms 18ms 19ms    80.50.159.181

 4 21ms 23ms 23ms    194.204.175.206

 5 30ms 31ms 31ms    213.248.103.61

 6 31ms 31ms 134ms    213.155.135.88

 7 45ms 43ms 47ms    80.91.245.121

 8 46ms 42ms 43ms    80.91.247.189

 9 42ms 42ms 43ms    4.68.70.105

10    *      *      *      Request timed out.

11    *      *      *      Request timed out.

12    *      *      *      Request timed out.

13    *      *      *      Request timed out.

14    *      *      *      Request timed out.

15    *      *      *      Request timed out.

16    *      *      *      Request timed out.

17    *      *      *      Request timed out.

18    *      *      *      Request timed out.

19    *      *      *      Request timed out.

20    *      *      *      Request timed out.

 

Trace complete.

 

Anyone had experience with this problem ?

 

 

[macallan1962 2]

I'm having similar issues:

 

In the last week or so, running Win 7 desktop client, I can no longer access EN servers, getting INTERNET_CANNOT_CONNECT error in the activity log

 

I CAN access EN from Chrome Browser

 

I CANNOT access EN from IE10 Browser (and I have cleared the cache and ensured it's NOT in Offline mode)

 

I was able to open a ticket with EN And get this resolved.  Here's the solution that worked for me.  Crazy - but it worked:

_________________________________________________________________________________________

Did you get a chance to check your security settings in IE? We recently updated our security settings for the Evernote app on Windows. The Evernote application connects with our servers via IE, so you'll need to make sure that the necessary security settings to access Evernote are enabled in Internet Explorer.

Go to Internet Explorer > Settings > Internet Options > Advanced. You will need to confirm that "Use TLS 1.0 / 1.1 / 1.2" is checked. If it's not, please check it and try again.

The settings screen may look different depending on your version of IE, but it will be something like this: http://note.io/1ySKJ7e

[hernsy 0]

Wow, good call! I was having the same problems with Evernote and the reference manager Mendeley, but checking the additional TLS settings in Internet Explorer cleared it right up for me. Thanks!

 

 

I'm having similar issues:

 

In the last week or so, running Win 7 desktop client, I can no longer access EN servers, getting INTERNET_CANNOT_CONNECT error in the activity log

 

I CAN access EN from Chrome Browser

 

I CANNOT access EN from IE10 Browser (and I have cleared the cache and ensured it's NOT in Offline mode)

 

I was able to open a ticket with EN And get this resolved.  Here's the solution that worked for me.  Crazy - but it worked:

_________________________________________________________________________________________

Did you get a chance to check your security settings in IE? We recently updated our security settings for the Evernote app on Windows. The Evernote application connects with our servers via IE, so you'll need to make sure that the necessary security settings to access Evernote are enabled in Internet Explorer.

 

Go to Internet Explorer > Settings > Internet Options > Advanced. You will need to confirm that "Use TLS 1.0 / 1.1 / 1.2" is checked. If it's not, please check it and try again.

 

The settings screen may look different depending on your version of IE, but it will be something like this: http://note.io/1ySKJ7e

[eugene-ppc 0]

 

Wow, good call! I was having the same problems with Evernote and the reference manager Mendeley, but checking the additional TLS settings in Internet Explorer cleared it right up for me. Thanks!

 

 

Go to Internet Explorer > Settings > Internet Options > Advanced. You will need to confirm that "Use TLS 1.0 / 1.1 / 1.2" is checked. If it's not, please check it and try again.

 

Many thanks! Now Evernote works again!

[qdpurple 0]

I'm having similar issues:

 

In the last week or so, running Win 7 desktop client, I can no longer access EN servers, getting INTERNET_CANNOT_CONNECT error in the activity log

 

I CAN access EN from Chrome Browser

 

I CANNOT access EN from IE10 Browser (and I have cleared the cache and ensured it's NOT in Offline mode)

 

I was able to open a ticket with EN And get this resolved.  Here's the solution that worked for me.  Crazy - but it worked:

_________________________________________________________________________________________

Did you get a chance to check your security settings in IE? We recently updated our security settings for the Evernote app on Windows. The Evernote application connects with our servers via IE, so you'll need to make sure that the necessary security settings to access Evernote are enabled in Internet Explorer.

 

Go to Internet Explorer > Settings > Internet Options > Advanced. You will need to confirm that "Use TLS 1.0 / 1.1 / 1.2" is checked. If it's not, please check it and try again.

 

The settings screen may look different depending on your version of IE, but it will be something like this: http://note.io/1ySKJ7e

 

Thanks macallan1962.  Follow your step, I find the same key. Because I use proxy software which change the IE proxy config,  I cannot surf the net by IE. So I cancel the IE proxy cofig,  It works!