easytherm 0 Posted January 12, 2018 Share Posted January 12, 2018 Hello, I have a sync error message on my windows evernote. lastest version installed The notes do sync fine at home, but not at my office. I suppose it is a proxy setup problem. Can somebody tell me which ports need to be open? Best regards. Jacques here is a recent log: Evernote for Windows 6.8.7.6387 (306387) Public OS: Windows 10.0.0 User: easytherm Memory: 30.2 MB Created: 2018/01/12 12:10:04 --- Bootstrap info: loadedDatabase <bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info> --- 11:47:28 [INFO ] [9552] [14652] 0% Syncing note "52) vendredi 10h10 A2 commandes pneum...", resource count: 0 11:47:28 [INFO ] [9552] [14652] 0% * guid={79994ED9-7299-4CD3-87B4-7EA829F4D8BB} 11:47:57 [INFO ] [9552] [13264] APM event: PBT_APMRESUMEAUTOMATIC 11:49:17 [ERROR ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 11:49:20 [INFO ] [9552] [9596] Client synchronization started 11:49:20 [INFO ] [9552] [9596] Waiting for note sync to complete. 11:50:04 [INFO ] [9552] [13264] APM event: PBT_APMRESUMESUSPEND 11:53:05 [ERROR ] [9552] [14652] 0% Can't send HTTP request, error: INTERNET_TIMEOUT 11:53:05 [INFO ] [9552] [1300] 0% Loaded updateCount: 4699 11:53:25 [ERROR ] [9552] [1300] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 11:53:25 [INFO ] [9552] [9596] Client synchronization finished, status: failed 11:53:25 [ERROR ] [9552] [9596] * error: Impossible d'établir la connexion au serveur Evernote 11:53:25 [INFO ] [9552] [9596] * elapsed time: 4m 4s 11:53:45 [ERROR ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 11:58:26 [INFO ] [9552] [6264] Client synchronization started 11:58:26 [INFO ] [9552] [14948] 0% Loaded updateCount: 4699 11:58:46 [ERROR ] [9552] [14948] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 11:58:46 [INFO ] [9552] [6264] Client synchronization finished, status: failed 11:58:46 [ERROR ] [9552] [6264] * error: Impossible d'établir la connexion au serveur Evernote 11:58:46 [INFO ] [9552] [6264] * elapsed time: 20s 11:59:07 [ERROR ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:01:18 [ERROR ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:03:46 [INFO ] [9552] [4608] Client synchronization started 12:03:46 [INFO ] [9552] [14480] 0% Loaded updateCount: 4699 12:04:07 [ERROR ] [9552] [14480] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:04:07 [INFO ] [9552] [4608] Client synchronization finished, status: failed 12:04:07 [ERROR ] [9552] [4608] * error: Impossible d'établir la connexion au serveur Evernote 12:04:07 [INFO ] [9552] [4608] * elapsed time: 20s 12:05:38 [INFO ] [9552] [13264] Registered session count: 1, last session: 2018/01/12 12:00:00 12:05:56 [ERROR ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:09:07 [INFO ] [9552] [6536] Client synchronization started 12:09:07 [INFO ] [9552] [4656] 0% Loaded updateCount: 4699 12:09:27 [ERROR ] [9552] [4656] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:09:27 [INFO ] [9552] [6536] Client synchronization finished, status: failed 12:09:27 [ERROR ] [9552] [6536] * error: Impossible d'établir la connexion au serveur Evernote 12:09:27 [INFO ] [9552] [6536] * elapsed time: 19s 12:09:48 [ERROR ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT 12:09:51 [INFO ] [9552] [7512] Client synchronization started 12:09:51 [INFO ] [9552] [9824] 0% Loaded updateCount: 4699 Link to comment
Level 5* EdH 1,670 Posted January 12, 2018 Level 5* Share Posted January 12, 2018 First hit on Google. https://help.evernote.com/hc/en-us/articles/208313608-How-to-connect-to-Evernote-through-a-firewall-or-proxy-server Link to comment
easytherm 0 Posted January 16, 2018 Author Share Posted January 16, 2018 Hi EdH, Thank you for your help So I checked with my administrator for the TCP ports 80 and 443 and he's telling me he need's to set up an exception for evernote by setting the https address of evernot'es server Just https/www.evernote.com ? Thanks Jacques Link to comment
Level 5* EdH 1,670 Posted January 16, 2018 Level 5* Share Posted January 16, 2018 as long as you can get to the URLs in the link I provided, that should be all you need. Link to comment
easytherm 0 Posted January 16, 2018 Author Share Posted January 16, 2018 Thanks EdH, I'll test that by tomorrow Link to comment
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