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sync error at work, no error at home


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Hello, I have a sync error message on my windows evernote. lastest version installed

The notes do sync fine at home, but not at my office. I suppose it is a proxy setup problem. Can somebody tell me which ports need to be open?

Best regards.

Jacques

here is a recent log:

Evernote for Windows 6.8.7.6387 (306387) Public
OS: Windows 10.0.0
User: easytherm
Memory: 30.2 MB
Created: 2018/01/12 12:10:04
---
Bootstrap info: loadedDatabase
<bootstrap_info><profile name="Evernote"><settings account_email_domain="m.evernote.com" cardscanUrl="https://cscan.evernote.com/cardagain" enable_facebook_sharing="1" enable_gift_subscriptions="1" enable_google="1" enable_linkedin_sharing="1" enable_shared_notebooks="1" enable_single_notesharing="1" enable_sponsored_accounts="1" enable_support_tickets="1" enable_twitter_sharing="1" marketing_url="https://evernote.com" service_host="www.evernote.com" support_url="https://help.evernote.com/hc/"/></profile></bootstrap_info>
---
11:47:28 [INFO   ] [9552] [14652] 0% Syncing note "52) vendredi 10h10 A2 commandes pneum...", resource count: 0
11:47:28 [INFO   ] [9552] [14652] 0% * guid={79994ED9-7299-4CD3-87B4-7EA829F4D8BB}
11:47:57 [INFO   ] [9552] [13264] APM event: PBT_APMRESUMEAUTOMATIC
11:49:17 [ERROR  ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
11:49:20 [INFO   ] [9552] [9596] Client synchronization started
11:49:20 [INFO   ] [9552] [9596] Waiting for note sync to complete.
11:50:04 [INFO   ] [9552] [13264] APM event: PBT_APMRESUMESUSPEND
11:53:05 [ERROR  ] [9552] [14652] 0% Can't send HTTP request, error: INTERNET_TIMEOUT
11:53:05 [INFO   ] [9552] [1300] 0% Loaded updateCount: 4699
11:53:25 [ERROR  ] [9552] [1300] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
11:53:25 [INFO   ] [9552] [9596] Client synchronization finished, status: failed
11:53:25 [ERROR  ] [9552] [9596] * error: Impossible d'établir la connexion au serveur Evernote
11:53:25 [INFO   ] [9552] [9596] * elapsed time: 4m 4s
11:53:45 [ERROR  ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
11:58:26 [INFO   ] [9552] [6264] Client synchronization started
11:58:26 [INFO   ] [9552] [14948] 0% Loaded updateCount: 4699
11:58:46 [ERROR  ] [9552] [14948] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
11:58:46 [INFO   ] [9552] [6264] Client synchronization finished, status: failed
11:58:46 [ERROR  ] [9552] [6264] * error: Impossible d'établir la connexion au serveur Evernote
11:58:46 [INFO   ] [9552] [6264] * elapsed time: 20s
11:59:07 [ERROR  ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
12:01:18 [ERROR  ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
12:03:46 [INFO   ] [9552] [4608] Client synchronization started
12:03:46 [INFO   ] [9552] [14480] 0% Loaded updateCount: 4699
12:04:07 [ERROR  ] [9552] [14480] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
12:04:07 [INFO   ] [9552] [4608] Client synchronization finished, status: failed
12:04:07 [ERROR  ] [9552] [4608] * error: Impossible d'établir la connexion au serveur Evernote
12:04:07 [INFO   ] [9552] [4608] * elapsed time: 20s
12:05:38 [INFO   ] [9552] [13264] Registered session count: 1, last session: 2018/01/12 12:00:00
12:05:56 [ERROR  ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
12:09:07 [INFO   ] [9552] [6536] Client synchronization started
12:09:07 [INFO   ] [9552] [4656] 0% Loaded updateCount: 4699
12:09:27 [ERROR  ] [9552] [4656] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
12:09:27 [INFO   ] [9552] [6536] Client synchronization finished, status: failed
12:09:27 [ERROR  ] [9552] [6536] * error: Impossible d'établir la connexion au serveur Evernote
12:09:27 [INFO   ] [9552] [6536] * elapsed time: 19s
12:09:48 [ERROR  ] [9552] [5892] 0% Can't send HTTP request, error: INTERNET_CANNOT_CONNECT
12:09:51 [INFO   ] [9552] [7512] Client synchronization started
12:09:51 [INFO   ] [9552] [9824] 0% Loaded updateCount: 4699
 

 

 

 

 

 

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Hi EdH, 

Thank you for your help

So I checked with my administrator for the TCP ports 80 and 443 and he's telling me he need's to set up an exception for evernote by setting the https address of evernot'es server

Just https/www.evernote.com  ?

Thanks

Jacques

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