Rayzz 0 Posted January 8, 2018 Share Posted January 8, 2018 This is awful you can't get technical support and you can't use your Evernote. I'm a subscriber and I can't use my Evernote. I search everywhere for a phone number or an email for Tech support. I just can't find them. So, out of frustration, I started to write to this forum. I really don't know what else to do. Is anybody out there??? Link to comment
Level 5 Shane D. 1,826 Posted January 9, 2018 Level 5 Share Posted January 9, 2018 @Rayzz As a Premium subscriber, you can always open a support ticket or open a chat here: https://www.evernote.com/SupportLogin.action Link to comment
Level 5* DTLow 5,744 Posted January 9, 2018 Level 5* Share Posted January 9, 2018 16 hours ago, Rayzz said: So, out of frustration, I started to write to this forum. I really don't know what else to do. Is anybody out there??? Shane has provided you the contact point for Evernote Support Contact Evernote Support (paid accounts) There's also Twitter @evernotehelps all accounts Evernote provides these user forums for user discussion and self-help. Is there something we can help you with? Link to comment
Adealbroker 0 Posted January 10, 2018 Share Posted January 10, 2018 The links on the support page are not working. Chat nor email. I am a paid subscriber, before that question comes up. Link to comment
Level 5* gazumped 12,059 Posted January 11, 2018 Level 5* Share Posted January 11, 2018 On 10/01/2018 at 5:17 PM, Adealbroker said: The links on the support page are not working. Chat nor email. I am a paid subscriber, before that question comes up. Hi. You need to be in the right time zone for Chat (though they do work most hours anyways). Don't know why the links would be AWOL. Have you tried Twitter? Link to comment
Adealbroker 0 Posted January 11, 2018 Share Posted January 11, 2018 39 minutes ago, gazumped said: Hi. You need to be in the right time zone for Chat (though they do work most hours anyways). Don't know why the links would be AWOL. Have you tried Twitter? I'm in P.S.T.. Chat was supposed to be available 7A.M. - 6 P.M. (C.S.T.). At the time of my posting here it was 9:17 A.M. P.S.T. which would have been 11:17 A.M. (c.s.t.). The links weren't working then and they are not working now as I'm typing this at 5:45 P.M. C.S.T. This is my third day in a row attempting to reach them. Before asked, I'm an annual premium paid member. Been on Evernote since 2010. Have used chat multiple times in the past. Link to comment
Level 5* gazumped 12,059 Posted January 12, 2018 Level 5* Share Posted January 12, 2018 I got that you were a paid subscriber - have you tried submitting a ticket, or using Twitter? - https://www.evernote.com/SupportLogin.action or twitter.com/evernotehelps Link to comment
Adealbroker 0 Posted January 12, 2018 Share Posted January 12, 2018 Once again, the links on https://www.evernote.com/SupportLogin.action are not working. That's what I repeatedly have said. So, I can't submit a ticket there. As for twitter, I don't use it. Link to comment
Level 5* DTLow 5,744 Posted January 12, 2018 Level 5* Share Posted January 12, 2018 3 hours ago, Adealbroker said: Once again, the links on https://www.evernote.com/SupportLogin.action are not working. That's what I repeatedly have said. So, I can't submit a ticket there. As for twitter, I don't use it. Can you provide more detail than "are not working" I'm able to use the support site and submit tickets Link to comment
Adealbroker 0 Posted January 12, 2018 Share Posted January 12, 2018 This is becoming more and more irritating. The forum only allows max size of 0.49 MB to upload. So I can't upload a five second video of my clicking on the community, chat now, and submit ticket links with no response on any of them. Link to comment
Adealbroker 0 Posted January 12, 2018 Share Posted January 12, 2018 If possible, could someone just post the email address for support? That hopefully will get something at least started. Link to comment
Level 5* DTLow 5,744 Posted January 12, 2018 Level 5* Share Posted January 12, 2018 5 minutes ago, Adealbroker said: This is becoming more and more irritating. The forum only allows max size of 0.49 MB to upload. So I can't upload a five second video of my clicking on the community, chat now, and submit ticket links with no response on any of them. You can store the video in an Evernote note, and post the public url Link to comment
Adealbroker 0 Posted January 12, 2018 Share Posted January 12, 2018 https://www.evernote.com/shard/s22/sh/8dd22a0f-322e-4982-aff2-ae667b221415/f61694fff6ad79cdd65fde8e9e1846c3 Link to comment
Level 5* DTLow 5,744 Posted January 12, 2018 Level 5* Share Posted January 12, 2018 4 hours ago, Adealbroker said: Once again, the links on https://www.evernote.com/SupportLogin.action are not working. That's what I repeatedly have said. So, I can't submit a ticket there. As for twitter, I don't use it. You video shows the Community/Chat/Submit boxes are not presenting as links in your browser. I don't know the cause for this; I get links with the Safari browser on my Mac and iPad Link to comment
Adealbroker 0 Posted January 12, 2018 Share Posted January 12, 2018 Just now, DTLow said: You video shows the Community/Chat/Submit boxes are not presenting as links in your browser. I don't know the cause for this; I get links in the Safari browser on my Mac and iPad That's what I've been saying the entire post. I'm using Chrome and Windows. Link to comment
ninjayams 0 Posted January 13, 2018 Share Posted January 13, 2018 UGH- I second your frustrations!!! Why isn't there a customer support email/number?? The "Submit A Request" dead ends & there's nowhere to actually submit a ticket for help. Is anyone else having problems with the new update? Evernote on my MacBook was just fine before it. Now a ton of notes (created on my MacBook) are missing but still appear when I access through the web page or on my phone. (!!) Link to comment
Marco Baccolo 2 Posted November 20, 2018 Share Posted November 20, 2018 I have a note with several Excel files. One of these has a lot of connections with some cells of other documents. I have created these connections on the desk of my Mac and after I have saved the Excel files in a same note. If re-open the files and I change some datas, the file with the connection don't work , means that the connection fails. Have any suggestion? Link to comment
Level 5* DTLow 5,744 Posted November 20, 2018 Level 5* Share Posted November 20, 2018 22 minutes ago, Marco Baccolo said: One of these has a lot of connections with some cells of other documents. I have created these connections on the desk of my Mac The 'connection" includes a spreadsheet file location (c:/...) You're destroying this when you move the spreadsheet file into Evernote Link to comment
BradGad 1 Posted October 19, 2019 Share Posted October 19, 2019 Does Evernote even have support? No way to get in touch... responses saying if you need immediate assistance open a live chat, but no way to do that... I researched options and decided to go all in with Evernote for my records and free form database, been a premium subscriber for a couple years and so have paid a few hundred dollars. It’s time for Evernote to hold up their end. 1 Link to comment
Level 5* gazumped 12,059 Posted October 21, 2019 Level 5* Share Posted October 21, 2019 On 10/19/2019 at 6:38 PM, BradGad said: Does Evernote even have support? No way to get in touch... responses saying if you need immediate assistance open a live chat, but no way to do that... I researched options and decided to go all in with Evernote for my records and free form database, been a premium subscriber for a couple years and so have paid a few hundred dollars. It’s time for Evernote to hold up their end. You say you've been a premium subscriber, but the forum shows you as Basic - and therefore not eligible for chat or email support. If you have another login to try, checkout the support link again; otherwise your only option is Twitter and @EvernoteHelps. Link to comment
Lindlee 1 Posted November 21, 2019 Share Posted November 21, 2019 Hi, I am a Premium subscriber to Evernote Business. Everything that BradGad said is true. Evernote has been my fav app forever. Now, paying hundreds of dollars of year, I can't get to any form of support, any where. This is a sad day, indeed. All I want to do is understand why my zap that sends email to a specified notebook humms merrily along, yet since a few weeks ago (at that time the icons for our accounts mysteriously changed to defaults) when I manually try to forward an email to Evernote - which I have done for years now without fail - rather than have it end up in the notebook of interest, it ends up on my personal side as if the @Notebook name in the subject line is related to a notebook that does not exist. Again, I've been forwarding email to EN for years. Zapier is working. Manual forward from Gmail is landing in the bit bucket of my personal side. Please help. Attached confirms our Premium subscription. 1 Link to comment
Level 5 Dave-in-Decatur 4,006 Posted November 21, 2019 Level 5 Share Posted November 21, 2019 I take it that you've gone to https://help.evernote.com/hc/requests/new, signed in, and been unable to create a request? At what specific point does it fail? Link to comment
Lindlee 1 Posted November 21, 2019 Share Posted November 21, 2019 Hi Dave, Thanks for your response. I've gone to that page so many times my head hurts. When I click directly on the link you've provided, I am redirected to https://www.evernote.com/SupportLogin.action?return_to=https%3A%2F%2Fhelp.evernote.com%2Fhc%2Fen-us%2Frequests%2Fnew where I am challenged to sign in. After I sign in, I land on https://maintenance.evernote.com/maintenance.html , where it says the Evernote service is unavailable. See attached image. I have landed on this page for days and days. I can sign into Evernote.com and see notes, Admin console, etc. The Evernote service is alive and well. Interestingly, when I right click to go to the link in a new tab, I am redirected to https://evernote.com/logged-out/?logout&uid=78001081, and it tells me I've logged out. See attached image. I'm on a new Win 10 PC, using the latest version of Chrome. But the problem of emails not manually forwarding to EN correctly started weeks before I got this machine. If I "log in" to this support site (button in upper left of first screen shot), I am summarily plunked back into Evernote.com where I see all our notes, can change to the admin console, can do everything but get any help. thanks again for any help you can provide. Link to comment
Level 5* DTLow 5,744 Posted November 21, 2019 Level 5* Share Posted November 21, 2019 28 minutes ago, Lindlee said: I've gone to that page so many times my head hurts. https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ 2 Link to comment
Lindlee 1 Posted November 21, 2019 Share Posted November 21, 2019 Oh my DTLow, thank you so very much. I will contact Dave and hopefully get out of this painful, time-consuming, frustrating situation. Thank you thank you again. - Lin Link to comment
wdh 0 Posted November 18, 2020 Share Posted November 18, 2020 Sigh. Such a cluster. I've got this issue now, hopefully Shane is still around, have posted. Link to comment
Randy Zeitman 19 Posted December 3, 2020 Share Posted December 3, 2020 I'm a Premium user and I'm having a serious problem which is now exacerbated by not being able to submit a ticket because when I click the link I get "You have logged out of Evernote." So that said ... this morning many of my notes have been moved to the Trash. I sure didn't do it. There are now 373 notes in my trash. Some of them indeed should be there as I cleaned house when 10 came out but the majority should not. Right now I'm: v 10.4.4 build 2096 public Editor: v112.1.14477 Service: v1.23.6 Also, in the trash these notes are labeled as Inbox and they most certainly were not in the Inbox as my Inbox is made zero almost daily. When I attempt to drag one to the Inbox it won't move. Choose restore note does move it but, a lesser issue is that I get the message that only fifty at a time can be restored. So what I will do is create a new Notebook just for these 373 Trash notes and see if it happens again ... and hopefully I'll get some response from support because I sure can't on the website. Link to comment
Level 5 PinkElephant 8,790 Posted December 3, 2020 Level 5 Share Posted December 3, 2020 https://help.evernote.com/hc/en-us/articles/360052560314-Install-an-older-version-of-Evernote Apart of using legacy, as a Premium User you should be able to use support. Did you try it through the app, or through the EN web site ? Link to comment
Level 5* gazumped 12,059 Posted December 3, 2020 Level 5* Share Posted December 3, 2020 Hi. What my pink friend said. Plus Have you checked by signing in to Evernote.com to see whether your desktop is lying to you? Installed the Legacy app which should give you the opportunity to export / move and otherwise deal with all these notes? 1 Link to comment
Randy Zeitman 19 Posted December 3, 2020 Share Posted December 3, 2020 I cannot reach support on the website. The Desktop is not lying. Legacy app. Good idea. All notes moved. On the V10 I selected all, 50 chosen, and then selected Move Note and it did not move it to the new Notebook but instead restored to Inbox where they never were to begin with. 1 Link to comment
Level 5 PinkElephant 8,790 Posted December 3, 2020 Level 5 Share Posted December 3, 2020 Any chance to get support via one of the clients ? On the web site, there can be many reasons: Cookie settings, ad blocker, firewall, anti virus software ?! Depends on how your computer is set up, what you have installed, etc. 1 Link to comment
Randy Zeitman 19 Posted December 3, 2020 Share Posted December 3, 2020 Client help opens the website. Link to comment
Level 5 PinkElephant 8,790 Posted December 3, 2020 Level 5 Share Posted December 3, 2020 Have not tried it for quite a while on the desktop. On the iPad it directly creates a ticket in its own little window, ready to go, with a log file if I want to send it. Then if you can’t open support on the browser, you may want to check if anything prevents the support to let you in. Because it needs to check that „you are you“, everything that stops this information can keep you logging out instead of in. Link to comment
Al Padilla 19 Posted December 18, 2020 Share Posted December 18, 2020 I've only learned a couple of things on this forum: 1. There have been major problems with technical support lack of response for a couple of years. 2. EverNote still doesn't care. I have been a premium subscriber for 10 years, and I can't get any sort of response. My program became unusable for a week, and then note contents could only be viewed if I logged off and then logged on again (this wonderful info from the user group). 3. The Support phone number does not work. Read it, and tried it anyway. Indeed, there is no phone support. 4. Chat support does not work, even during the supposed hours of operation. So at this point, EverNote loses (fails to save) the occasional note, loses the ability to display note contents, has lost the ability to copy jpg files from notes for use in PowerPoint etc, and any attempt to search yields a come-on to upgrade further for an "even better" version of the currently non-functional search function. I plan to switch to a program that actually offers support, and non-glitchy function. I just hope they don't go out of business, leaving me with 5GB of unretrievable data before I can port it. Link to comment
Dennis Shew 2 Posted December 19, 2020 Share Posted December 19, 2020 On 1/9/2018 at 10:42 AM, Shane D. said: @Rayzz As a Premium subscriber, you can always open a support ticket or open a chat here: https://www.evernote.com/SupportLogin.action Link to comment
Dennis Shew 2 Posted December 19, 2020 Share Posted December 19, 2020 There isn't any CHAT available only an email that says your busy and may take up to 10 days to respond. That isn't support for a paying Premium user. Link to comment
Level 5* gazumped 12,059 Posted December 22, 2020 Level 5* Share Posted December 22, 2020 On 12/19/2020 at 1:50 PM, Dennis Shew said: There isn't any CHAT available only an email that says your busy and may take up to 10 days to respond. That isn't support for a paying Premium user. The availability of chat depends on your local time zone and how busy the support team is. That post was 2 years ago when the team hadn't recently issued a major software update to 200M users in the middle of a pandemic at a major holiday time. I believe they're a bit busy. Subscriber or not, you may need to be a little patient with them for the moment. Meantime there's always help in the Forum here if you are willing to give us more detail. I'd still recommend you fill in a support request - you'll get an immediate ticket number which at least gets you a place in the queue in case we can't help... 1 Link to comment
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