steven icasa 0 Posted December 13, 2017 Share Posted December 13, 2017 my notes were all gone after upgrading my basic account to premium and syncing my evernote app in my iphone7 to evernote web, i already tried all the solutions that other users from the forum suggested.. kindly please help me recover on how to recover my notes.. THANKS.. Link to comment
Level 5* CalS 5,280 Posted December 13, 2017 Level 5* Share Posted December 13, 2017 The notes aren't visible on the web version? IAC, make sure you are using the same account information. It is easy to accidentally create an account with EN. This is the issue most of the time when all notes disappear. If not, then I would contact support since you are a premium member. You can also try Twitter support. Link to comment
steven icasa 0 Posted January 2, 2018 Author Share Posted January 2, 2018 @CalS yes.. there are no emails at all both on my mobile phone and web version after the syncing process... it's all gone nothing was left.. it's like it went to somewhere else.. Link to comment
Level 5* DTLow 5,736 Posted January 2, 2018 Level 5* Share Posted January 2, 2018 31 minutes ago, steven icasa said: it's like it went to somewhere else Repeating @CalS's point. Are you sure you're using the correct userid, or did you go "somewhere else"; as in a new account Link to comment
steven icasa 0 Posted January 2, 2018 Author Share Posted January 2, 2018 2 minutes ago, DTLow said: 33 minutes ago, steven icasa said: it's like it went to somewhere else Repeating @CalS's point. Are you sure you're using the correct userid, or did you go "somewhere else"; as in a new account yes im using the correct userID...what i mean about "somewhere else" is that all files were all gone and nothing was left even a single note... Link to comment
Level 5* CalS 5,280 Posted January 2, 2018 Level 5* Share Posted January 2, 2018 10 hours ago, steven icasa said: yes im using the correct userID...what i mean about "somewhere else" is that all files were all gone and nothing was left even a single note... If you are using the same user name and password the notes should be on the web. I would contact support at this point. Link to comment
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