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Missing Work Chat Icon on Evernote Web (Free Account)


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I just created a new free Evernote account for use with the website. When I login to the website, the work chat icon briefly appears in the navigation menu then disappears. I am attempting to share folders with this new account via a premium account. There does not appear to be an alternative to the absent work chat icon. 

I can access the work chat function via an enduring icon when I login to the website via my premium account. 

I wonder if the work chat, file / folder function has been removed from the free account?

Anyone else have experience with this, or recommend a work around?


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  • Level 5*

Hi.  I know that Work Chat is disabled on brand new accounts to avoid a spamfest - the feature should be enabled within a day or three of the account being set up.  Not sure about new free accounts - I have a couple I've had for a long time both of which have Chat working fine.

If you don't get access soon you could contact Evernote to raise this directly on your paid-for account via https://help.evernote.com/hc/requests/new or tweet them via https://twitter.com/evernotehelps  

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