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After update, EN opens on my mac but will not open a window


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I downloaded the latest update and now EN is not working on my MacBook.  The program appears to open and offers a menu bar but almost every choice is greyed out.  EN will not open a window in which to add or view notes.   My account is fully accessible on my phone. 

I have tried putting EN in trash, emptying trash and downloading new version but that did not solve the problem. 

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  • Level 5*

Moved discussion to the Mac forum 

Are you logged into your primary Evernote account?

For self help

  • Reboot your Mac; this often clears issues
  • Completely remove Evernote, app, database ...
    The app AppCleaner is recommended for this
    Reibnstall the app and let the database be rebuilt from the servers.  Warning; the rebuild does not include Local Notebooks or unsync'd notes

 

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Thanks DTLow.

I think I am logged into my primary Evernote account--how do I confirm that?  What happens is the EN icon appears in my dock with dot underneath indicating app is open.  When I click the icon I get the EN bar across top of page but almost every option is greyed out.  And the EN screen does not appear anywhere on my computer. 

I have moved EN app to trash, emptied trash and rebooted computer but still having same problem. 

Will try AppCleaner.  

 

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