After update, EN opens on my mac but will not open a window

[Momat32 1]

I downloaded the latest update and now EN is not working on my MacBook.  The program appears to open and offers a menu bar but almost every choice is greyed out.  EN will not open a window in which to add or view notes.   My account is fully accessible on my phone. 

I have tried putting EN in trash, emptying trash and downloading new version but that did not solve the problem. 

[Dave-in-Decatur 3,954]

Hi @Momat32, and welcome to the forums! This particular one is the Windows program forum. Look for help with the MacBook here: https://discussion.evernote.com/forum/219-mac-help/.

[DTLow 5,736]

Moved discussion to the Mac forum 

Are you logged into your primary Evernote account?

For self help

• Reboot your Mac; this often clears issues
• Completely remove Evernote, app, database ...
  The app AppCleaner is recommended for this
  Reibnstall the app and let the database be rebuilt from the servers.  Warning; the rebuild does not include Local Notebooks or unsync'd notes

 

[Momat32 1]

Thanks DTLow.

I think I am logged into my primary Evernote account--how do I confirm that?  What happens is the EN icon appears in my dock with dot underneath indicating app is open.  When I click the icon I get the EN bar across top of page but almost every option is greyed out.  And the EN screen does not appear anywhere on my computer. 

I have moved EN app to trash, emptied trash and rebooted computer but still having same problem. 

Will try AppCleaner.  

 

[Momat32 1]

AppCleaner worked.  Thank you.  Problem is solved.