dbarak 9 Posted November 3, 2017 Share Posted November 3, 2017 From an email I sent regarding a reply to my support request: Quote Hi [name deleted], Thanks for responding to my support ticket. First, the problem seems to have resolved itself. Second, this is nothing personal against you, but I contacted Evernote about this exactly two weeks ago. Considering I'm a paying customer, I feel this delay is unacceptable. When my account comes up for renewal, I'm going to have to really consider whether it's worth spending the money. Dave Link to post
Level 5* DTLow 5,100 Posted November 3, 2017 Level 5* Share Posted November 3, 2017 Depending on the severity; I'd consider any delay unacceptable for a life-or-death crisis Link to post
dbarak 9 Posted November 3, 2017 Author Share Posted November 3, 2017 Nothing life or death, but two weeks is a bit too long. "Higher than normal" ticket volume - the same disclaimer I saw two weeks ago - says there's a problem that needs to be addressed. I don't know if it's technical issues that account for the ticket volume or if it's a shortage of customer service people, but there's obviously a problem. Link to post
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