Jump to content

evernote freezes on chromebook while trying to save a note


hpc

Recommended Posts

I use evernote on samsung chromebook plus for taking notes. I am frequently running into evernote freezing on me while trying to save a note. When I try to save a note, a window pops up with the message: "Evernote isn't responding" with three options to close, wait or send feedback. I cannot even move to other apps on the chromebook when this happens. I have to first close the app (thus losing my note) and then open other apps.

This is quite frustrating and I was wondering if this is a known issue in Evernote on chromebooks. I sent feedback to Evernote support and hoping to hear back from them.

 

Link to post
  • Level 5*

Hi.  There's quite a lot on the forums about 'freezing',  but nothing specific (AFAIK) for Chromebooks...  when you say you sent feedback,  do you have a ticket number for your report?  If not you may not get any direct contact on this.

If you're using the web version,  the freezes may be due to slow or intermittent connections,  which is an issue that more frequently seems to give multiple copies of notes...

Link to post

The feedback I sent is through the "feedback" option in the window that pops up when the note freezes. The feedback includes the logs as well. I didn't formally file a report. I will probably do that if this continues. 

Thanks for responding.

  • Like 1
Link to post
  • Level 5*
11 minutes ago, hpc said:

The feedback I sent is through the "feedback" option in the window that pops up when the note freezes.

Yeah - that's for the developers handling crashes and freezes to try and work out what the system was doing when it overloaded.  Nothing goes to the actual support team from that.  :(

Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...