# updater does not work

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Hi so the updater doesn't work. It always gives errors and fails to update the product across multiple platforms.  I update manually often with a reinstall but is there another way to do this. I am really sorry if you have been asked this question before...i have tried to find a similar thread with no success.

• Level 5*

Updater?  Are you referring to the data synchronization process?

Which platforms are you using?  The Win/Mac platforms are quite different from the others

>>I update manually often with a reinstall

Why are you doing reinstalls?