lizabell98 0 Posted October 4, 2017 Share Posted October 4, 2017 i have tried submittiing a ticket four times now and non of them have been replied to, the thing is that my old acount the one i had ALL my notes in, i have no access to and i need to have the notes back as i have created a new acount to transfer them to. i really need to get my acess back ASAP Link to comment
Level 5* gazumped 11,664 Posted October 5, 2017 Level 5* Share Posted October 5, 2017 Hi. Do you have any ticket numbers? You should have received an immediate email confirmation that your request had been received, and that gets you a place in a queue to be processed as soon as a support tech becomes available. Multiple tickets are never a good idea - it takes up time to identify and delete duplicates which the techs could have spent fixing your issue. As to your lack of access - if you go to Evernote and log in with our original username / email and password, what happens? The fact you have a new account should not prevent you gaining access to the original notes - I have three or four accounts and can switch between all of them as I need.... Try signing in to Evernote.com with your 'old' details an let us know what happens. Link to comment
Level 5* jefito 5,589 Posted October 5, 2017 Level 5* Share Posted October 5, 2017 21 hours ago, lizabell98 said: the thing is that my old acount the one i had ALL my notes in, i have no access to Why don't you have access to your old account? Did you forget the password? Link to comment
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