maria_lobato 0 Posted September 18, 2017 Share Posted September 18, 2017 Dear, On friday my cell phone decided to upgrade Evernote. It was blocked and I couldn't open Evernote. I restarted the app from Google Play, but when I login again I missed an important note from my notebook. That note was written in 2016 and I updated the info last week, just before the upgrade. I have checked in another device, I sync again from zero, I checked in Evernote web, I revised the community, ... all suggestions that I found don't work. I have missed my note and I can not recover it!! I tried to contact support team, but I am not Premium (it's a pity, they might have happy users solving their little problems :-( ) and I don't know where I may go. Please, it is very important to recover the note. If you have an idea, please, don't hesitate to write it! Thanks a lot!! 1 Link to post
maria_lobato 0 Posted November 9, 2017 Author Share Posted November 9, 2017 Dear, I have been waiting for 1 month and nobody has contacted me for this issue. Please, could you help me? Thanks. Link to post
Level 5* jefito 5,525 Posted November 9, 2017 Level 5* Share Posted November 9, 2017 You didn't mention it, but did you check the Trash folder? For support, did you should the EvernoteHelps twitter feed? See https://discussion.evernote.com/announcement/53-reach-out-to-evernote-support-on-twitter-evernotehelps/ : Quote We've been leveling up our support across all channels. If you're active on Twitter, try your hand with our @evernotehelps feed. It's helmed by a crack team out of Austin, TX who are here to answer your questions. They're generally active from 7am-4pm CST. https://twitter.com/evernotehelps Link to post
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