maria_lobato 0 Posted September 18, 2017 Dear, On friday my cell phone decided to upgrade Evernote. It was blocked and I couldn't open Evernote. I restarted the app from Google Play, but when I login again I missed an important note from my notebook. That note was written in 2016 and I updated the info last week, just before the upgrade. I have checked in another device, I sync again from zero, I checked in Evernote web, I revised the community, ... all suggestions that I found don't work. I have missed my note and I can not recover it!! I tried to contact support team, but I am not Premium (it's a pity, they might have happy users solving their little problems :-( ) and I don't know where I may go. Please, it is very important to recover the note. If you have an idea, please, don't hesitate to write it! Thanks a lot!! 1 Share this post Link to post
maria_lobato 0 Posted November 9, 2017 Dear, I have been waiting for 1 month and nobody has contacted me for this issue. Please, could you help me? Thanks. Share this post Link to post
jefito 5,500 Posted November 9, 2017 You didn't mention it, but did you check the Trash folder? For support, did you should the EvernoteHelps twitter feed? See https://discussion.evernote.com/announcement/53-reach-out-to-evernote-support-on-twitter-evernotehelps/ : Quote We've been leveling up our support across all channels. If you're active on Twitter, try your hand with our @evernotehelps feed. It's helmed by a crack team out of Austin, TX who are here to answer your questions. They're generally active from 7am-4pm CST. https://twitter.com/evernotehelps Share this post Link to post
